Fiat India — complaint about part unavailability since a month

gautamyadav00

from Gurgaon, Haryana

Aug 29, 2017

Address: 122001

My car met a accident last month in July' 17, i have drooped down it to DRS Fiat, Gurgaon, Haryana on 03rd August.

Both RH side doors should be replaced, workshop ordered on 06/082017.

I do the follow up and registered a complaint on FCA customer care on 18/08/2017 regarding the same. After regular follow up of 10 days still i don't know when the my problem will be resolved.

It is almost a month passed away but still i don't know when my vehicle will be delivered. it is a regular part and you can solve this within a week. Ultimately i am suffering

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Fiat India customer support has been notified about the posted complaint.

Aug 29, 2017

Updated by gautamyadav00 after follow ups of 100 calls & mails still problem not get resolved and they are writing such type of mails.

NO SYSTEM OF TRACKING AND MONITORING THE CUSTOMER COMPLAINTS, POOR MANAGEMENT YOU CAN SAY THE DEPARTMENT IN FIAT DOESN'T EXISTS.

Escalation.[protected]@fiat.com
Aug 28 (1 day ago)

to me
Dear GAUTAM YADAV

For your kind information, the following CR is closed

CR Number: 1-[protected]

Summary: Feedback (Customer)

For any concerns related to this CR, please refer this CR # in any further communications.

Regards
FIAT GROUP AUTOMOBILES INDIA PRIVATE LIMITED
* To contact Fiat Call Center Dial Toll free number - [protected] . To contact Jeep Call Center Dial Toll free number - [protected]