Fiat India — Frustration with ABS FIAT Jaipur Service

Address: Jaipur, Rajasthan

I had met with an accident Monday, 13th Feb, night and in the accident my Fiat Avventura was badly damaged.

I just wanted to highlight service concerns that I am facing with ABS FIAT Jaipur Workshop since last few days. On Tuesday we called up workshop to pick our vehicle and take that to workshop for repair; and to our surprise after multiple follow ups the driver called up and said that he will not come if we will not pay his transport charges to reach our home as company does not pay that to him. After this first hiccup; somehow we managed to get workshop guys to pick up our car after a delay of about 5 hours.

After just high level inspection the guy said take the car to another dealer as we do not have parts and was not even very willing to order the parts from FIAT. After rounds of discussion he agreed to take the car to workshop and next day got the insurance survey done.

Another surprise - a estimate quote that was given to me was almost 2 Lakhs; I have no issue with that if thats what it takes. However, since my insurance policy is not cashless, the dealer is asking this amount in complete cash. Really? Which world are we living in? 2 Lakhs cash?

Moreover, after 4 days of my car pickup the work has not started yet stating that parts are not available and when asked if parts are ordered then I was asked 20% of cost estimate in cash in advance. I agreed for that as well; however again there was no receipt of this advance payment and dealer said just give this in good faith and we will start the work.

I hope by these instances its clearly visible what kind of services FIAT is providing to their customers. After multiple follow ups I still do not have a estimate by when my car can be repaired and delivered back to me.

I have given 30000 cash in advance and there is no receipt yet provided. No Insurance Survey Report was shared. Moreover, the dealer is denying to accept any other payment except CASH and threatens to take the car back as well if cash is not given for settlement !!