Fiat India — Marvel fiat - try to sell second hand vehicle as new vehicle.

Address: 638001

Website: www.fiat.com

Hi All,

I have booked a car (Punto Evo-White) on last week(18-Mar-16) in Marvel Fiat Showroom, Erode, Tamilnadu. I asked for when is my car delivery. I got a response from my show room people as you car already delivered, this is your car (Demo vehicle).

I got shocked and surprised immediately.

List of Complaints : (I have proper evidence for below listed complaints)
1) They are forced me to take demo vehicle. It's is having lot of scratches and dents in both inside and outside the car.
2) Showroom sales person said all the cars are same only and we'll clean and make it as new. There is no other option you(me) should take this car.
3) Show room manager and sales manager forced me to take the demo vehicle.
4) At last I asked them to refund my amount, its better I'll go to another showroom or another car company. Here after I am not trusting you. Because they tried to sell the used vehicle.
5) Hereafter we can't able to stop the process and also once the billing got done everything is over(finished)
6) I heard the fiat is the best brand car and good name and good value in the market. But the show room peoples are did like that "How can I trust and believe, to proceed further"
7) I got the Invoice of fiat car is look like a waste mud paper. There is no unique no in the invoice.
8) If cross with other showroom "Marvel auto drastically reduced almost offers and privileges"
9) At-last I got the response from showroom sales person said "Customer can't do anything, Once loan got processed and amount taken from your side"

I got surprised. Just now only I completed all my process "How my car got dispatched in short span of time".

I concluded that I can't able to believe them further.

I requesting to the fiat company to stop all the process and return my full payment. Better I will go for the some thing else.

If you are not believe my complaints, Kindly conduct mock audit, then FIAT will came to realise what is happening inside the showroom.

Thanks and Regards,
Selvakummar V P
+91 [protected]