Fiat India — no service recovery after punto servicing at landmark, mumbai

Address: 400072

Please consider this as a desperate attempt to get in touch with someone senior to be heard.

I will not bore you with the details. When i gave my fiat punto for servicing at landmark, mumbai, i noticed that paint under the boot has got scraped post the servicing. I brought this to the notice of the senior engineer at the point of delivery at my residence. I showed this to the person who delivered the car and shared a photo with the senior technician. This happened around last week of february. While picking up the vehicle, the pick up boy had taken sufficient snaps of the car which can be easily compared to the snap shared by me to understand the problem. However the service center does not seem to be bothered to do this simple investigation.

Since then i have been contacting landmark and the senior technician but there is no help here. Forwarding you certain emails that i have exchanged with the service call center. Most of the responses are highly templatized which are void of empathy and any attempt of problem resolution. Now when i call landmark, they point me to the fiat service team and when i send a mail to the fiat service team, i am told to wait till a respnse is received from the service center!!!

Value wise it may not be much. But a complete disregard to a customer complaint should certainly not be tolerated.