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| Website: www.fiat-india.com |
This is selva from erode. My father and me dream about to buy a car more than 30 years. Atlast dream came true on 14jan2016. On god's grace we're planned to buy a car. On that time my uncle gave advice to buy new cars like i20, polo, swift or evo. At the time, i was a choose fiat car and then i asked my relatives and other friends about punto evo. Every said that fiat car is good selection its a ferrari product, in maruthi suzuki and tata company almost diesel are build by fiat only and these company are running because of fiat company and but we couldn't get good service for fiat cars. Every one suggested go to i20 or swift or polo, becuase these cars are good car for all puposes (Sales, service, market resale value and customer satisfaction). No one suggested the punto evo because of sales and service concerns. I heard about same kind of feedback about punto for last six years but i couldn't able believe and not accord this point, since how the company is running with same kind of concerns (Sales and service) for so many years.
Then my father only gave the confident “do what you love and love what you did. Because travelling is going to be fullfill most part of every one life. So we should enjoy car both sense, feeling, driving and love”. I bought this car with biggest expectation and love.
Everyone said fiat is always fiat. Don’t compare fiat with anyother cars.
Atlast i got lots of problem, depression, fiat love failure, over pressure and lost the confidence, because of fiat-marvel poor sales and service. I don’t know this is a marvel fiat or fiat marvel.
I will descibe about my concerns and explanations detailly. My plan is to book a brand new punto evo, white color 1.3 emotion 75hp diesel. I was bargined in the showroom for good offers from january onwards at all the showrooms in tamilnadu. At last i got good offers in these two showrooms. Fiat marvel, erode and the true sai motors, salem. Then one day i got the good offer on saturday, 14th mar 2016 from the true sai motors show room, salem.
The true sai motors offer : 8, 80, 000 inr
Vehicle cost : 7, 53, 000
Insurance : 23, 000
Rto : 1, 04, 000
Offered price : 7, 90, 000 inr, including mudflap, floor mat, teflon coating.
Vehicle cost : 6, 98, 000
Insurance : 14, 000
Rto : 78, 000 (Inclusion of temporary regisration charges and permanent charges)
At the same time fiat marvel called and told that we can provide good offer compared to the true sai motors, salem.
Fiat marvel offer : 8, 80, 000 inr
Offered price : 7, 80, 000 inr, including mudflap, floor mat, teflon coating.
Vehicle cost : 7, 53, 000
Insurance : 23, 000
Rto : 1, 04, 000
Offered price : 7, 80, 000 inr, including mudflap, floor mat, teflon coating.
Vehicle cost : 6, 98, 000
Insurance : 13, 000
Rto : 69, 000 (Inclusion of temporary regisration charges rs 3000 only)
This is deal which was agreed by fiat marvel, representaive name : shanmugha priya – [protected]. Manager sasi – [protected]. Because i got the lower price compared to salem show room.
Before i pay the initial amount, the sales person reprentative priya gave the threatening (Frightening) to me like “i have recorded voice of you and what you agreed to buy the car. If you didn’t buy the car means i’ll report this to higher officials and escalate this to many levels”. Then she phone call to my relative inform about the incident and problems. Then i said please wait for 2 months, because current serial will close at after two months and also this month is not a sentimentally good. I was humbly requested for “please wait for two month”. She rude speech with me “i have the recorded voice of you, what you agreed to me” or else if you take two months later you need to pay 2.5% tax extra (18, 000 inr). She said “this will give more burden to you, please pay immediately”. At conclusion i’m also agree the same because of so many compulsion from my relative and company side.
Then i initially,
12th mar 2016 - 20, 000 inr neft settlement, but billed on 14th mar 2016.
15th mar2016 - 6, 00, 000 inr sbi bank loan got approved.
19th mar 2016 – 1, 68, 000 inr, full cash.
I declared that i currently i have that much amount, while taking the delivery time or once i get the salary means i’ll pay the remaining amount.Informed that i’ll pay the remaining amount later. Fiat marvel also agreed the same.
Once i paid the down payment they showed their palpable (Real) face. They said your vehicle (Showroom peace) is ready here. You can take the vehicle at any time. However the vehicle was dispalyed in the showroom its has so many dust, dirty and so many persons handled the vehicle. I don’t want this punto evo. I requested them to plesae provide new one. Fiat marvel representative updated as “we are not giving any choice to you, there is only vehicle is there. So take it your own time”. I got upset and angry, since i paid the amount for new vehicle but how they provide dirty vehicle. Then we had a coversation nicely.
I asked so many questions she simply said “kindly contact manager”. I was thinking about these people “what a human beings, they are”, while doing the initial payment they waiting for until 9:00 clock and talked to me clearly and politely. After the booking they are make u turn and speech is like a “who are you and i don’t care about you”.
I got esclated this to fiat customer service about the fiat marvel poor service. Next day i got a call from the show room manager, he asked about the issue. After that i detailly explained about concern about her and what she had a conversation with me. Also i was got upset really because of her. Then i planned to surrender the car and to get the amount refund. Because i planning to go other company because of her worst experience. Then showroom manager asked me about her behaviour, manager sasi confirmed about hereafter this will not happen. Manager updated as if you need refund means we will follow the same. Then i’m agreed instead of fightinig better we’ll go smoothly. I’m waiting for tn 34 x nnnn serial registration completion. Show room people confirmed that underbody coating charge was 2, 500 only. I conformed that please do the underbody coating.
Inbetween time i visited the showroom for many time to see the car, some people are see like me as enemy. They are look me like a some pakistan people or terrorist came to the show room.
One day showroom manager called me about the new vehicle and i saw my new car and update about the new car small small scratches and wounds in the new vehicle. Then confirm that everything will rectify in the car while you take the deleivery of the vehicle. I also hoped that everything was rectified. On june 9th my brother and father took the delivery of my new vehicle called grand new fiat punto evo. On the weekend i went to home inspect about the car. Front got scratches and it was repainted but some of the scratches are still found in the front bumper. I don’t know why.
On july month the registration time came because the tn 34 x nnnn is coming to end. Now i got the my lucky number and go for the registration gave all the documents. They updated as you need to pay fine, tax for 75, 300 inr
Tax 75, 300 inr
Fine 2, 000 inr
I’m thinking about my vehicle cost
Offered price : 7, 80, 000 inr, including mudflap, floor mat, teflon coating.
Vehicle cost : 6, 98, 000
Insurance : 13, 000
Rto : 69, 000 (Inclusion of temporary regisration charges rs 3000 only)
Tax : 75, 400
Fine : 2, 000 (Exclusion of fancy number amount)
Underbody coating charge : 3000 (Incoorect amount updated by showroom rep and mgr)
On 4th july rto office people updated as
I need to pay cost of 77, 300 inr for regisration, the total cost is 8, 60, 400
I thinking about me. I’m a fool or mental. Because showroom people gave the offer for 1, 00, 000 inr. But now vehicle cost is nealry equal to without offer rate of 8, 80, 000 inr. There is only 23, 000 inr thousand only difference is there. I think that i am fool or somethig else.
Immediately i called to showroom manager, i spoke to them regarding the extra charges. They updated as every details are correctly updated from our side. There is no pending charges from our side. I got so much frustrated, then i asked to manager “are you cheating to me”. Immediately manager got very very anger than me. Manager shouted to me as “who is cheating and do you know the meaning of this word, how dare to say this word in front of me” i replied as “it’s a good experience from you side, here after i’ll come to your showroom”.
After 10 mins, i got a missed call and messages from the show room manager (Sasi), updated the mistake is happened from our showroom side. Fiat marvel is holding my excess amount 69, 280 inr. Because priya forget to update. Kindly co operate with shanmugha priya.
Next day i called to shanmugha priya, she simply said call to my manager, it’s time to leave from the office. So i’m not responsible or else wait for 2 or 3 days to get approvals and updates. Then i got anger suddely she’s a cool person simply said “we’ll talk later”. Then i immediately talk to the manager, about the mail formalities, then we’ll process further. I don’t know what to do for this issue. I don’t know whether the fiat company is monitoring the fiat marvel showroon or not.
On 8th july i went to the showroom and ask about the refund. I learned one thing in that show room. Nobody is ready accept there mistakes and problems. Everyone is try to shifted to other shoulders.
1) rude speech with the customers
2) incorrect billing amount
3) agreed one thing and offering something else
4) so many scratches in the new car, still not rectified
5) floormat agreed was agreed but it’s still not provided
6) customer need to followup for every updates, however showroom peoples are not interested provide
7) 4 months completed, still i didn’t get a proper call or help from company side
8) amount mismatch for every billing
9) nobody ready to find the root cause analysis, everyone thought like its customer mistake
10) i have the recorded voice and documents for the above mentioned complaints
11) central lock and fog lamp is not working
If i get a time, then i’ll plan case in consumer court against marvel fiat and fiat company.
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