Fiat — No response for the official mails from service centre

Arun Rajendran

from Irinjalakuda, Kerala

May 31, 2016

Address: Chennai, Tamil Nadu, 603102

Website: fiat india

On 27th of this month, i send a mail to ramkay and the same marked to fiat also... next day i was lucky enough to get a reply from fiat.till today theres no response from ramkay.
yesterday(30th may 2016) morning i called your customer care at 10 and during the conversation, i was told within an hour i will get a call from fiat as well as from ramkay...but no calls...i was little bit disappointed.
again i called your customer care around 16:50 today to update the status... again i was told, i will be getting a mail from ramkay by today. no response from them...this time i was forced to think, i am being cheated.
Fiat, may i know whether i have the rights to send mails regarding my querries, doubts to any fiat service centres which is only regarding fiat(mostly about my car)????if yes, may i ask you, whether the crm or service head(to whom i send mails)have the rights to respond me which is totally officially, and not personally?????
wishing to get a satisfied reply from you, please

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Fiat India customer support has been notified about the posted complaint.

May 31, 2016

Updated by Arun Rajendran Dear Fiat
thanks for the proper response...
at the same time, i feel bad for your usual words "Till then we request you to please bear with us"...till then, means till when???ive been hearing such words always from you...ive been waiting for a long time...but the problems never trying to end...but everyday aggravating...losing hope with fiat and the confident that im having with such a high profile organisation going down and also the gap between a better friendship getting broadened...
really its a shame for such an organisation which is known world wide for its popularity...not able to give a solution for its customer which is purely official...shame on the persons who are sitting at higher levels not able to take necessary actions against the person(s)who could not satisfy a customer atleast with a reply mail.