Fiat - Thrust Motors — Complaint - poor service / costly parts / costly labour / excess charges

Address: New Delhi, Delhi

Website: www.fiat-india.com/customer-support/?disable_ssl_redirect=false

Complaint - POOR SERVICE / COSTLY PARTS / COSTLY LABOUR / EXCESS CHARGES

To
THRUST MOTORS PVT. LTD.
62, RAMA ROAD, MOTI NAGAR, NEW DELHI, INDIA
[protected]
[protected]@thrustfiat.com


Dear All,

As we are a part of Fiat Family since 2009 when we bought Fiat Grande Punto Emotion and we are very proud for that but we were facing difficulties due to many issues. I am also attaching the proofs or evidences to counter my part.

So, this is my suggestion to you all people if the services are going on causally basis then you definetly loose your market share as well as customer from India.

I had a problem in my A.C and sent my car to your THRUST MOTORS PVT. LTD. at Moti Nagar ( DELHI ) on dated 13/09/2015.
But today Itself my Car A.c is not working properly and also there is another problem occured that the right side ( Driver Side ) the fenter got damaged due to carelessness from the Mechanic Side. He had not tighten the fenter properly and did the casual adjustment as in the attachment shown and it got brutually damaged after some running some kilometer.

Who will bear this loss ???

Thirdly, Your labour charge as well as your Car Parts is too costly that nobody in future just think that he will purchase the Fiat Car .You see the attachment of FIAT BILL COPY that unnecessary charges charged by the THRUST Motors and they also charged 2 % extra for Credit Card as in the attachment of FIAT BILL COPY 1.

They charged RS 3700 ( TOTAL LABOUR PM / GR )


So, You are requested to reimburse the excess amount and do the needful to for Phenter arragement for free of cost and for the A.C also.

Can you imagine that i had spent Rs 14500 for nothing and for damaging my Car Parts ???

Please reply me with in 24 hours working day and also repair my car with in warranty or free of cost.

Car Details : DL4CNA2694
PUNTO MULTIJET EMOTION PACK
INVOICE NO. SER-INV[protected]

Ashok Varshney
[protected]
Employee - TATA MOTORS
[protected]@gmail.com