Firstcry.com — Club membership coupon

Date:[protected]
Firstcry branch - Ahmedabad Gota

I have firstcry club membership and every month I receive coupons as part of my membership which can be redeemed only in the store. The coupons are only applicable to Babyhug and Cutewalk clothes and shoes.

Full T&C: https://www.firstcry.com/club/terms-and-conditions
Check "Exclusive store coupons" section

When I visited the store to redeem the coupon of 1100 rupees, the store manager mentioned that I could only purchase from a section where they have gathered a few babuhug clothes. There are other sections where they have babyhug clothes and on which I can apply the coupon but store manager denied and mentioned that it's our store and our rules.

I had visited other Firstcry stores and never seen this kind of rule created in any store. It's not per the club membership T&C. So I called Firstcry customer care and raised a complaint. They mentioned that they will resolve the issue in 48 hours and I haven't heard anything.

Firstcry complain number: 53772287

The store is 25KM away from my home so I wasted a lot of time and money. Also, unable to use coupon on store due to their custom made rules. I want full reimbursement of money involved in traveling, and coupon which they refused to use.

I have attached a video where the store manager saying the same thing which I have explained above.