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Last updated Jun 7, 2024
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FirstCry.com reviews & complaints(797)

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A
Akthar Sheriff H
Jun 7, 2024
Jun 7, 2024
This thread was updated on Jun 7, 2024
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Wrong Delivery

Hi, I ordered bag thr online. And delivered wrongly bag which is used bag and fully teared. I have to attached the photos and all details for your reference.

Kindly do the needful....
+5 photos
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R
Raghav Danda
from Delhi, Delhi
Mar 29, 2024
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Order Package is damaged and no return for the same

Package is damaged for the order no 30926285LAN40A6F7D. Products are not worthy for the money we paid.

There is no return option. While placing an order they are not showing any return policy and once they deliver we got to know that we can't return. They are very much aware which products customers will return as the products are not quality and very costly.

No customer care except digital voice assistant,...
+2 photos
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S
sridish
from Palghat, Kerala
Feb 14, 2024
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No return pickup done for over a month

No return pickup arranged for products for a month.
Geting automated voice call from first cry saying return pickup has been rescheduled.

Firstcry has cancelled one of the exchange product from backend without my approval

Order Number : 2631662FPD0C0D7BE
Order Placed : Mon, 15th Jan 24, 3:33 PM | 5 Items

Exchange ID : 82535603
Return ID : 82535987
Return ID : 82535322...
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H
Haresh_09
Jan 25, 2024
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Product is delivering on time

I Ordered the Diapers from First cry on Sunday[protected]. While ordering in website they mentioned we will deliver in one day on 22nd Jan 2024 at 7.33 am the tratcking status shows Product arrived to delivery center. But till now we havent recived the product.

Additionally First cry is asking for extra shiiping cost to deliver to my location....
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S
Sharmilashanu
from Cumbum, Tamil Nadu
Jan 14, 2024
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Refund not credited

Address: Cumbum

I have placed an order with firstcry.com on 19/11/2023. And returned on 29/11/2023. I idin't receive the refund anount till now. I contacted both bank and the merchant. They are blaming one another. Finally i am suffering. The refund amount is nearly Rs.5000/-. I have attached the images of the mail both bank and merchant replied....
+2 photos
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S
sravans1
Jan 10, 2024
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I have not received product as per description

I have ordered Pampers diapers of 84 Pants quantity with Order No. 19809882RMOA0B2009. But I have received only 42 pants, the executives were telling sorry it's an typo error and image shown was mistake. 2days before also executive told me I will be receiving 84 Pants no need to worry. Now they were telling we are apologize for this issue. For my son till today I have not kept diaper due to this issue....
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D
deepti pandita
from Delhi, Delhi
Dec 22, 2023
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Refund transferred in wrong account

Address: 1003 B Godrej Prana

As I ordered product but it was large in size and I returned the same but when FirstCry.com initiated the amount but they transferred the amount in wrong account kindly check Total amount 1200 rs which I lost because of first cry and now they are refusing kindly do the needful...
+1 photos
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S
shanoopsivraman
Dec 11, 2023
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Refund and Delay delivery

Address: thrissur

Hi Team,

On 10th November I placed an order from first cry Order ID 14072967SBS8637A58. As per order it should deliver with in 4 working days. Unfortunately it was not happened and waited around 3 weeks and raised multiple complaints though customer care number. But they didn't take any actions and usual apology talks only . Finally I canceled my order, still I didn't receive my payment again I spoke with customer agents telling...
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F
[email protected]
Dec 9, 2023
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Amount debited from my account

One of executive Helpdesk called me and asked to enter the voucher number in gpay 19999 and 20000 he told it's voucher code and note column to mention RFCAZ refund from firstcry but suddenly amount got debited from my account. An amount of Rs. 19999 and another amount of Rs 20000 kindly refund both the amount to my account...
+2 photos
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F
[email protected]
Dec 9, 2023
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Amount got debited in my account

Address: Kannivakkam

One person called me from first cry helpdesk and he told to enter the voucher number 2 times with the number 19999 and 20000 two times my amount got debited from my account. Because he told will refund the amount of the order mother touch study table...
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F
[email protected]
Dec 9, 2023
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Refund Issue- Return Issue

Address: Chennai

I ordered a study table with chair for my kid and I delivered but it's too small so I asked to replace but the replacement ordered cancelled and I got mail that my amount refunded. Till now no one came to pick the product and my refund amount not received in my account. Mother touch study table...
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S
Santosh madyal
from Haveri, Karnataka
Dec 1, 2023
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Cheating in the name of club membership

Address: Poona
Website: Firstcry.com

This provide club membership of one year of rs 999 for discount price for club membership.but this company taking orders & cancel with in hour & reg taking 7 day...
+3 photos
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S
Shrinkhalavaibhav
Nov 29, 2023
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Product not delivered and query raised with them closed was without resolution the issue

Website: www.firstcry.com/orderdetails?poid=24211231NCXCF38BE2#3106542

I placed an order with order number 24211231NCXCF38BE2 on firstcry
It had following items:
1. Babyhug Full Sleeves Star Printed Thermal Vest & Pant Set - Maroon
2. Doodle Poodle Cotton Printed Panties Pack of 5 - Pink & Blue
3. Babyhug Portable Baby Mosquito Net Large - Pink
4. Cetaphil Baby Gentle Wash With Calendula- 230 ml
5. Babyhug 100% Cotton Sleeveless Slips Floral Print Pack of 3 - Blue...
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P
Phanisree Y
Nov 25, 2023
Nov 28, 2023
This thread was updated on Nov 28, 2023
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GROSSLY UNFAIR - Seeking Assistance for Order No. 22855419LFAFA29E27

I am writing to bring to your attention a distressing experience I recently had with First Cry, a platform I have been a loyal customer of for a considerable period.

I recently placed an order (Order No. 22855419LFAFA29E27) for Intelliskills Mega Building Blocks 40 pieces from First Cry. Unfortunately, upon receiving the package on NOV 21, I discovered that the contents were not as expected. Instead of the ordered product,...
+3 photos
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M
Manomati
from Bengaluru, Karnataka
Nov 15, 2023
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Return pickup

I found First cry does not have customer care representative to attend call, every time automatic voice call. My return pickup request not attended from past 10 days. Always giving false reason as wrong adress. If address is wrong how did you deliver product? Please stop making fool out of customer. Will stop buying products from First cry....
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S
Snober gauher
from Srinagar, Jammu and Kashmir
Nov 9, 2023
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Pin code

Address: Pune

I need to exchange the jacket where should i go as its not taking any pin code of my state.. what the hell is this?...
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S
Snober gauher
from Srinagar, Jammu and Kashmir
Nov 9, 2023
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Product defective

Address: Pune
Website: Firstcry

I ordered a jacket for my baby but the size is small so i want to exchange the product but its not taking any pincode of my state for pickup does that mean i need to change my state to exchange the product or is this the way of looting money from customers… i need an immediate action and i want my refund...
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S
Snober gauher
from Srinagar, Jammu and Kashmir
Nov 9, 2023
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Jacket

Address: Pune

Kindly look into the matter immediately, happened with me thrice...
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S
Snober gauher
from Srinagar, Jammu and Kashmir
Nov 9, 2023
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Wrong size

I ordered a jacket from babyhug have the size issue as its totally small for my baby now i wanted to exchange but it is not taking any pin code of my state for the pickups…does that mean i need to change the state for exchange of product or its a way of looting money from from customers… if they can deliver a product at a particular pincode why can’t they pickup for exchange… totally disappointed...
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A
ananya91
from Kolkata, West Bengal
Nov 5, 2023
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Complaint on Walker Purchase Price

Address: First Cry Factory Outlet, Madhyamgram, Kolkata
Website: First cry.com

I purchased a baby walker yesterday from First Cry Madhyamgram Store. The Actual price of the walker was 6995/-, I paid 5500 /- after discount. But when I checked online the the same walker was priced at 3497/-.It seems that the store price is 2000 rs more. Is it a joke. Why did I not get the walker with the same price as online. I want to return the walker and demand full payment back! Please look into issue and action it immeadiately....
+2 photos
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