Recenly I placed an order with First cry for an amount of close to Rs. 4500. Their system auto cancelled my order and adjusted my payment agst. some product (baby stroller) returned by me more than 3 months back.
When I contacted customer care that informed me that as per their system, the product returned by me was a wrong product.
I insisted that this was simply not possible as it was a big size product and possibility of me shipping wrong product was ruled out.
I kept on following up for more than 15 days with numerous phone calls to them to investigate the matter.
After more than 15 days they conveyed to me that they have done internal investigation and found that the product returned was wrong product and they have the images.
I requested them to share those images but they refused to do so saying that its their internal data.
My plea for grievance is
The order agst. which my new payment adjusted by First cry is more than 3 months old. Never ever they communicated to me that there was some issue in the product that I returned. They simply waited for me to place a new order so that they get an opportunity to adjust my payment agst, eariler order without even informing the customer. This seems to be highly unethical.
They not ready to share the findings or images of the product that they found in their internal investigation.
High probability that there was some mis handling or exchange that happned at their logistics partners end . So basically I have been penalised for the mistake at their logistic partner end.
Crux of the incident is that currently my payment as well as the product both are with First cry. If they are adjusting the payment they should at least handover the product or share the details. Was this information helpful? | 
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