Firstcry.com — Pickup not done

Address: Firstcry.com

Order id: 11804822OWP1CE4C56
Kookie Kids Frill Sleeves Floral Printed Tunic Top
It was returnable when i ordered this above mentioned product. now it is showing Return not Applicable.
I called to customer support, they said. sorry we can not do anything.
I asked how is that possible then she said . i dont know . sorry.
waste of my money . first they sent a bad quality product showing its returnable now they are not accepting return on it.
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    FirstCry.com Phone
    +91 20 4660 8100
    FirstCry.com Address
    Office Apartment No. 10, 11, 12 & 13, 2nd Floor, Primrose - The Mall, Baner, Pune, Maharashtra, India - 411045
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