Firstcry.com — Wrong description of product than actual product

I have received a product where description is different than actual product. Its a caterpillar with many legs and it shows in images that caterpillar is standing on its legs firmly but actual product is having cloth legs which are not hard and can not hold caterpillar. It keeps rolling. The worst part i found today that there is no help center of firstcry. Chat with us option is never attended by any person, it keeps giving you options to select and doesn't arrange conversation and same is with us customer care number. No arrangment to talk to actual support.