FlowerAura — No whereabouts of the order

Address: Gurgaon
Website: www.floweraura.com

Website:floweraura.com
Order to Australia
Order date: 10th Aug, 2023
Order number: 7291669
I had placed an order a rakhi hamper through floweraura.com on 10th Aug which was supposed to be delivered on 19th Aug but till today on 26th Aug, there is no whereabout of the parcel. There is no update on the website as well, it's still showing in transit.
I have called 4-5 times at floweraura customer care but everytime they give a different answer-logistics issue, parcel is in Australia, Parcel is still in India in the warehouse due to shifting etc. etc.
Noone has the correct communication. I even asked each one of them to connect me with a senior person to understand the matter and if it's not possible simply refund my amount. But I didn't get any call.
It's pathetic to chase them to know the status of my parcel.
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