Franch Express Courier — [protected]

Company Board says will be delivered in 24hrs. It took 3days to reach vizag from chennai. Tracking says out for delivery. Now when called to delivery guy which is updated in tracking, he says this is part time job, i will for delivery only twice a week(wed, sat). If no much parcles, will go on sat only.
What type of courier is this? This has to be addressed before accepting the parcles. We would choose other delivery partner ryte. Stupid service.