Franch Express Courier — Charged me on courier and after a week they are stating that no service available on given destination

Address: Kolathur

Worst experience faced with Franch express courier service. I have given an courier on 7 Jul 2021 to Tirupati with consignment no. [protected] and they charged me Rs. 70/-. They promised me that it will reach to destination on 8 Jul 2021 itself. However till today (13 Jul 2021) no update received. When I checked voluntarily with them they are telling that "they don't have service to the given destination and the courier cant be delivered".

Not sure why they are unable to identify it before they charge me 70/- and accept to deliver it on given destination. I would have at least looked for some other option

Thanks & Regards,
K. Saravanan
[protected]