Franch Express Courier — Courier - Misrouted, delayed and not delivered

Address: Franch Erpress

I've booked a courier to Chennai on 11 Aug'22 & till now ( almost a week) it is not delivered.
Right from Bangalore, Kaggadasura- Franch express agent, B'lore hub to Chennai Delivery hub . I am chasing daily many times . Logged complaint with customer care, no use. They are very irresponsible. Waste of Money & effort

Such a bad service & experience,
This is 2nd time facing this issue. In May, a courier which was booked on 17th was delivered on 27th after so many followups.

Note:
Courier service is opted for speedy delivery. If we need to chase & even then no progress. it is a total waste.