Franch Express Courier — Courier Shipment Delay and No Response

Address: No 199, Hariyan Street, Pallavaram, Chennai - 600043

My family shipped some snacks and sweets from Nagercoil to Bangkok on 18 Dec for my new year celebration through Franch express courrier Nagercoil hub, still now i didnt received the shipment and the latest status shows the shipment went to United Arab Emirates. From Bangkok i made so many international calls to both Nagercoil hub and chennai head office and i didnt get any proper response. I dont know what is the condition of the food now. i would like to request help from here to claim all losses incurred during this shipment. here with iam attaching the tracking number and also current status of teh shiopment.