Franch Express Courier — Courier undelivered and stolen

I had sent one courier to Cochin Kerala from chennai on 5th of July and I got a call from receiver that courier refused to deliver the courier to home and asked them to collect from office and unfortunately female couldn't reach office so courier person name sinto he called me and told me he will return the chennai unless if it is not collected on same day and he was rude. So I asked him to return but today 26th July till it was not returned to my end. Chennai courier person have no knowledge of it and no body giving Amy respond to my call so I want to launch police complaint against this courier stolen