Franch Express Courier — Item has not yet delivered

Address: Coimbatore

The courier was sent on 9th March 2023. Still it has not delivered. Today date is April 5th 2023. Origin place of this courier service is coimbatore. And it was supposed to delivered to Karnataka. But it is not yet provided. If this not delivered means it should be send back to the origin place right since it has nearly crossing 30 days. I have tracked this courier and it is showing that it has send back to sowripalayam with contact number [protected]. When I was calling he has given another number [protected] . From the 45mins this both numbers are busy. When my cousin who had sent a courier through Franch express contacted service they are telling her to pay Rs.5 through phonepe or gpay even after the courier amount paid to them. Why we need to pay it through online. They refused the amount when she gives it in hand. They are highly recommending online payment. We don't get their points. Kindly do the needful. And also do return to the origin itself i[censored] r having problems in delivering. And please be informed us regarding every actions that you are taking. Because we are not getting any information regarding our item. We need our item to either be delivered or be returned back.