Franch Express Courier — Item not delivered

Item was booked from Tambaram to Hyderabad on 16 sep 2024. And consignment No is [protected].
As per tracking record items reached Hyderabad on 19 sep 2024. But thay are unable to delever such item till now 21 sep 2024 .
Please guide me where I should raise a complain. Or any suggestions related to the fact.
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    #199, Harriyan Street, C. Pallavaram, Chennai, Tamil Nadu, India - 600043
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