Franch Express Courier — my important cover was not received

Address: Puthiamputhur

With reference to the subject, One of my important cover in Franchcourier was missing, that cover number was [protected].But your people was given to that important cover to wrong person.I contact with Your person Mr.Suresh (ph.[protected]), he didn't given proper response .Kindly give the solution for this problem.We are in very urgent need in that cover.
Kindly, rectify this problem as early as possible.

Thanking You,

Bala Fashions,
Puthiamputhur,
Thoothukudi.