Franch Express Courier — Parcel delay

Parcel was dispatched on Feb 2 2023 to Kadapa from chennai still customer dint get the parcel yet..
Tracking shows last date 3rd Feb. Even phone no in tracking is not reachable..
Courier no [protected].
Plse look into this issues asap

Thanking you.
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    Franch Express Courier Phone
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    #199, Harriyan Street, C. Pallavaram, Chennai, Tamil Nadu, India - 600043
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