Franch Express Courier — parcel misplaced

Address: 560054

We have booked parcel from mathikere bangalore courier office on 16/8/18 which was lost by them as it has not reached destination..
It's tracking no. [protected] and [protected] is not updated in system also.
Spoken with mr. Ram at rajajinagar st courier office where french express courier also accepts. He said we received but don't know why its not reached destination.
Pls help in this regard.
Regards
Sumit kumar gugani