Franch Express Courier — Parcel not yet delivered

My tracking number [protected],
Booked a courier with Franch Express Courier on 28/09/2023 in Chennai city from Madippakkam to Anna Nagar for a distance of 17 kms,
Parcel contained urgent medicines needed for my aged father,
Parcel supposed to be delivered on 29/09/2023
Delivery person did not come but mentioned in the comments section of tracking details that door was locked,
Even after following up with Franch Express consumer care multiple times issue not resolved,
Parcel not delivered,
Customer care asked me to go to Thirusoolam hub and collect the parcel,
As of now they said parcel will be delivered only on Tuesday 03/10/2023,
Unreliable and unreasonable service,