Franch Express Courier — Regarding delivery of an item which is not yet delivered

Address: Coimbatore

The item has not yet delivered. It was sent on 4th march. 30 days over.It has returned back to coimbatore sowripalayam. Photo is attached.. I have contacted the contact number they have provided[protected]. He has given another number [protected]. Both numbers are busy from past 45 mins. When my cousin who has send a courier contacted service point they are asking for Rs 5 that should be done through online mode not offline mode. Why we need to pay extra even if we have paid the courier amount. Please give back the item to us. And kindly do the needful.