Free Recharge — Amount debited but recharge not done

Address: Jaipur, Rajasthan, 302012
Website: www.freecharge

On 10/04/2016 i had made a recharge of rs.500 on distv money was deducted from my account but recharge is not done.I had also mailed at [protected]@freecharge.com so they replied to solve it within couple of hours but now more than 3 hours are passed no recharge is done.So please help me for this what to do next. My freecharge transaction id is fcdw[protected] (
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    Jaipur
    Rajasthan
    India
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