Freecharge Payment Technologies / FreeCharge.in

Freecharge Payment Technologies / Freecharge.in — Amount deducted from bank but recharge not done.

ravishankar001

from Chennai, Tamil Nadu

Jan 9, 2017

Address: 600091

Website: www.freecharge.in

Hi Team,
I tried to pay idea postpaid bill for Rs 1375, the amount was deducted from the bank and in free charge account it is updated as payment failure.
I enquired my bank and they gave me reference id for successful payment of Rs 1375.
Reference id from bank is: HUTI[protected]
Order id is: FCMW[protected]
There is no clear response from customer care.

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Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Jan 11, 2017

Updated by ravishankar001 Hi, my ticket number is # 809616.
Now the transaction is showing as successful.
I don't know the status for Rs 1375.
Deducted from the bank by free charge, At first said transaction failed after 4 days updated as transaction successful, but my idea postpaid bill is still not cleared.
I need clear explanation regarding this asap.
I need the amount to refund to the bank account asap.

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Comments

swarajmdy

from Savantvadi, Maharashtra

Jan 10, 2017

Hi .. i have paid my electricity bill of 1800/- using debit card applied code- BIJLI successfully but cashback still not received.
i have sent an email to customer support team of freecharge but no response yet(Ticket # 716462)
Plz help
email id - [protected]@gmail.com
Date - 02/01/2017
Order No - FCEW[protected]