[Resolved] Freecharge Payment Technologies / Freecharge.in

Freecharge Payment Technologies / FreeCharge.in

[Resolved] Freecharge Payment Technologies / Freecharge.in — Money deducted order not received

L Lawu Aug 26, 2021

I have placed an order for pizza from Dominos website using freecharge payment gateway. money successfully deducted from my a/c and also transaction showed sucessfull on freecharge dashboard. however dominos website order captured not showed and they were complaming payment not received from freecharge so order will not be placed. when contacted freecharge they said for sucessful transaction you need to contact merchant. now both freecharge and dominos making customer to play TT and none of them taking ownership. whom should i approach for mtpy Rs997? +1 photos Was this information helpful? No (0) Yes (3)
Sep 5, 2021 Complaint marked as Resolved freecharge refunded Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint. Verified Support Aug 27, 2021 Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer, We have shared the details on your registered email ID. Kindly write to us at [protected]@freecharge.com for any further queries. Regards, FreeCharge Team Aug 27, 2021 Updated by Lawu no i didn't get any response from freecharge Aug 28, 2021 Updated by Lawu whom to contact, ask either freecharge/dominos team to contact. i haven't heard from either of them. Aug 30, 2021 Updated by Lawu hi, i'm still struggling for my deducted money, nobody is responding its been a week now Sep 01, 2021 Updated by Lawu Dear Customer, Thank you for writing back! We understand your concern regarding the recent merchant transaction. As per our records, the transaction is successful, and the payment was credited to the merchant. In case of any query about the successful transaction, please get in touch with the merchant. In case the transaction is failed and the merchant initiates a refund, it will reflect in your Freecharge Balance immediately or to your bank/card account in 5-7 business days depending on your mode of payment. If you have any other queries, please visit the Help & Support section on the Freecharge platform. Happy Freecharging, Customer Success Team
Add a Comment	Share
Submit Close