[Resolved] Gaana.com — 1 month gaana plus `99 subscription

Hola!

from Unnao, Uttar Pradesh

Jul 30, 2018

Address: Lucknow, Uttar Pradesh, 226010

Hi, today I paid to 1 month subscription through internet banking SBI . The transaction completed successfully Rs. 99 got deducted from my account but after returning back to the gana web page its shows transaction failed.

the reference no of the payment made through my account is IGAEBLBEV8
my email address is ankit.[protected]@gmail.com

please activate my account, thanks .

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Sep 11, 2018

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Aug 03, 2018

Updated by Hola! please hide or remove my email address .

Verified Support

Aug 10, 2018

Gaana.com Customer Care's response Hi Ankit,

Greetings from Gaana !!!

Hope you are doing great. As we checked your email address, we have received your payment successfully. Please log out and log in back into app again and then try accessing.

For further inquiries, please write to us at [protected]@gaana.com – we would love to help you better.

Thanks !

Regards
Gaana Support Team

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Comments

srikanth pabbisetty

from Rajahmundry, Andhra Pradesh

Aug 6, 2018

On 18/7/18, I have paid Rs.99/- for 1 month's subscription fees of Gaana Plus.
But, in my account, it is displaying as a Free User. I have written an email on 19/7/18 to [protected]@gaana.com regarding this issue. I have not received any reply till now.
I want a refund of my amount and immediate cancellation of my subscription.