[Resolved] Gaana.com — [protected] ([protected]@hotmail.com

Neville Shroff

from Chennai, Tamil Nadu

Nov 29, 2017

Address: Mumbai City, Maharashtra, 400026

I had subscribed to 12 months of gajanan on the 6th of july 2017. I have received an invoice sequence number 3-197647, order id mt38f85lnn, document no.[protected]. I have to state that the app does not allow me to download any songs neither does it allow me to hear any of the songs previously downloaded. I have called the customer care number many times but they are unable to help me. I have already lost five months of the subscription. Kindly help me out as i wish to use the app to download new songs and listen to the previously downloaded data. I look forward to an urgent reply. Also please deactivate the auto renewal.

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Jan 1, 2018

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2017

Gaana.com Customer Care's response Hi Neville,
We are sorry for the issue. Please write to us at [protected]@gaana.com or from the ''Chat with us'' option in Gaana so that we can investigate this issue and also provide you the lost days of your subscription.

Regards
Gaana Support Team