[Resolved] Gaana.com — double payment received by gaana

Tummalapalli Venkateswara Rao

from Erode, Tamil Nadu

Jan 19, 2018

Address: Kolar, Karnataka, 563101

Sir / madam
I am your valued customer for many year, i have a problem i have paid rs 990 on 7th january 2018 with transaction from my federal bank tdecm/7992 on indication on the screen to renew my subscription unfortunately an amount rs 990 was auto debited without my person even though i have subscribed for gaana with 990 on 7th january i request that one of the amounts to be refunded i wish to state i can afford a double subscription
My email id
[protected]@hotmail.com
[protected]@gmail.com
Mob [protected]

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Feb 19, 2018

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Jan 19, 2018

Gaana.com Customer Care's response Dear User,
Thanks for choosing Gaana.
We will refund back the amount and will restore your iTunes subscription. Please note that iTunes has an auto renewal feature and it will auto renew again next year.

For any help please reach us at [protected]@gaana.com. Thanks!!

Team Gaana

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Comments

Federal Bank Customer Care

from Delhi, Delhi

Jan 20, 2018

Hi Mr. Rao,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern along with your contact details at [protected]@federalbank.co.in with your ticket number (3358) in the subject line so that our team can assist you.