[Resolved] Gaana.com — gaana plus + sonyliv subscription

Rahul.daga84@gmail.com

from Merta, Rajasthan

Feb 16, 2019

Address: Kolkata, West Bengal, 700006

My email id is rahul. [protected]@gmail.com
I have subscribe for 1 yr. Ganna plus + sonyliv premium package on 16th feb, 2019.
I got my ganna plus subscribe instantly but i havent got any code/coupon for sonyliv premium account.
When i downloaded sonyliv app and registered it with my e-mail id, it still show i cannot avail my sonyliv premium account.

Plz help me out.

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Apr 11, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Mar 08, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

Our goal is to provide a consistently reliable service and an exemplary level of customer satisfaction.

We would request you to send us an email at [protected]@gaana.com with your registered details so that we can accordingly share the code details as we are unable to find any details under the shared email id.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Regards,
Gaana Support Team

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Comments

Sony India Customer Care

from Mumbai, Maharashtra

Feb 16, 2019

Hi Rahul, the coupon code is shared by Gaana.com to the subscribers. Request you to get in touch with the support team of Gaana.com to assist you further. Thanks!

Chilukuru Sashank

from Chhutmalpur, Uttar Pradesh

Feb 28, 2019

The student pack of on year subscription at 199 per annum isn't responding and showing"error in payment". Please help me out.

Trushil Lad

from Ambala, Haryana

Feb 28, 2019

I have subscribed to the gaana+ and sony liv package but haven't received any coupon code by mail or phone number. I request you to please help me regarding this.