[Resolved]  Gaana.com — gaana + sony liv

Login email id: [protected]@gmail.com
Phone number: [protected]

I subscribed for 499rs plan, (Gaana plus + sony live premium subscriptions for 1yr)

Did not get any coupon code to be entered in the sony liv app.

I just got an email from sony liv to verify email address... But no coupon code, as they mentioned in the scheme on gaana app

I logged in sony live with the email address verified through their mail, but the premium content is still inaccessible.
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Feb 9, 2019
Complaint marked as Resolved 
Gaana.com customer support has been notified about the posted complaint.
Verified Support
Jan 09, 2019
Gaana.com Customer Care's response
Dear User,

Thank you for letting us know about your recent experience with us. We apologize if our service did not meet your expectations, and appreciate you taking time to share your concern.

Please be informed that we have sent the SONY LIV code details at your email address and you can redeem the same at the website .

You can write back to us if you have any issues further.

Regards,
Gaana Support Team
 
3 Comments

Comments

Dear Rounak,

Thank you for writing to SonyLIV.

Since the unique coupon code is shared by Gaana.com to the subscribers, there is very little we can do to help. Request you to get in touch with the support team of Gaana.com as they will be in a better position to assist you.

And once you get the coupon code from Gaana.com then we request you to redeem the offer and If you aren't able to redeem it then we request you to write us at [protected]@setindia.com

Hope this information is helpful.

Thanks and Regards,
Team SonyLIV
I badass chutia send request to [protected]@gaana.com for my early account deletion process but the rooster cocks(Prashan Agarwal) & the Dogg-poop(Gaana teams) are deaf and blind and handless for doing this job.
I purchased Rs.99 pack on 4th February 2019, but could not download music, when i click download option that shows buy Rs. 199, now what about my Rs. 99 pack ?? And there is not any initial information about that is only for students

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