[Resolved] Gaana.com — Gaana+ subscription

Raghvaiyer

from Bengaluru, Karnataka

Apr 17, 2017

Address: Bangalore, Karnataka, 560099

Website: gaana.com

This is to bring to your kind attention, that i have subscribed for gaana for one year from 25th feb 2017 to 25th feb 2018 and paid the amount online through my debit card of canara bank. I have received the receipt also wide transaction id dqzsd_olx3ld dated 25th feb 2017 time 12:04:25. I do not know what happened to my yearly subscription, and have been asked everymonth to renew the subscription. Again i am forced to renew from 17th march and 17th april 2017. Please look to the matter and continue and adjust rs 999/- for which i have paid already. Hence accept my subscription for one year from today and please mail me the acknowledgement. Hope this time you will do the needful.

B. N. Nagaraja iyer
Phone: [protected]

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Nov 29, 2017

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Apr 17, 2017

Updated by Raghvaiyer Reg the yearly subscription, and one executive mr. Rahul Sharma from Gaana.com was very rude and he is asking all the debt card details to refund the amount Rs 999. I do not know why he is asking all the personal details of my bank cards. I have given my account no of canara bank[protected] B N Nagaraja Iyer. If I do not receive my refund within 2 days, I will lodge a Police complaint against gaana. Com. If you cannot refund the amount, you can adjust that amount for further one year.
B n Nagaraja Iyer
[protected]

Verified Support

Apr 17, 2017

Gaana.com Customer Care's response Hi Mr. Iyer,
Apologies for the trouble. We don't have any executive name Rahul sharma in Gaana. Request you to write us at [protected]@gaana.com and also share the email conversation with Rahul so that we can investigate further.

Regards
Team Gaana