[Resolved] Gaana.com — My subscription for one year

Vismay Chaudhari

from Vasai-Virar, Maharashtra

Apr 15, 2017

Address: Thane, Maharashtra, 401303

Website: gaana.com

My self Vismay regarding of gaana.com subscription issue in term of payment. On 15st April 2017 I made gana subscription for one year of amount rs.999, but it was not displayed as gaana+ user but amount of rs.999 was deducted from my VVSB debit card I called VVSB customer care, they said it is approved. So kindly continue my subscription for one year.

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May 19, 2017

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2017

Gaana.com Customer Care's response Hi Vismay,
We are sorry for the issue.
Please share your registered email id and the same screenshot with our support team from the "Help'' section of the Gaana app or email us at [protected]@gaana.com. So that we can investigate further.

Regards
Team Gaana

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Comments

Shruti Nidamarthi

from Bengaluru, Karnataka

Jul 12, 2017

I have payed for my gaana+ subscription via paytm and although 99 has been debited i am not able to download songs or listen to them offline.
My details are as follows:
Shruti N
[protected]@gmail.com

Paytm account automatically debited on 7th of july 2017.