[Resolved] Gaana.com — My subscription for three months

Siri V

from Hyderabad, Telangana

Apr 1, 2017

Address: 500039

Website: Gaana.com

On 1st April 2017 I made gana subscription for three months of amount rs.297, but it was displayed as 3d access denied and subscription failed but amount of rs.297 was deducted from my Kotak credit card. I called Kotak customer care, they said it is approved and reference number is 466170. So kindly continue my subscription for three months. Number is [protected]

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May 4, 2017

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Apr 01, 2017

Gaana.com Customer Care's response Hi Siri,
We apologize for the issue.

Can you please share your email id registered with Gaana and the screenshot of the payment invoice with our support team at [protected]@gaana.com so that we can investigate this further ?

Regards
Team Gaana

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Comments

Smaped

from Mumbai, Maharashtra

Sep 9, 2017

After subscribed Rs. 99/- for one month & Rs. 297/- for Three month there is not activate and not playing song offline. below confirmation mail received

Hi Suhas Pednekar,
Your purchase of Gaana+ subscription is now complete.
Please logout and login again to activate your subscription.
Your Subscription Details are as follows:
Price (Rs.)
297.00
Subscription Start Date
07-Sep-2017 19:06:35 PM
Valid Upto Date
02-Jan-2018
Order ID
GA1875342