[Resolved] Gaana.com — renewal of subscription

ram6862

from Gurgaon, Haryana

Nov 6, 2017

Address: Gurgaon, Haryana

I got renewed my gaana monthly subscription on 31.10.2017 through my sbi debit-card. The amount of monthly subscription is rs. 99/- p. M. But due to some technical error my subscription was deducted twice. The copy of my bank statement is also annexed. But on my mobile app, shows that "your gaana+ subscription has expired. Please do needful done and active the gaana+ on my mobile.

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Jan 1, 2018

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2017

Gaana.com Customer Care's response Hi Ram, We would love to help you with the issue. Please share your registered email id/number on Gaana with us from the ''Help'' section of the app or email us at [protected]@gaana.com. Thanks.

Regards
Gaana Support Team

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Comments

Rajesh Sablania

from Asind, Rajasthan

Nov 9, 2017

I am unable to download the songs. whenever i am trying to download the it goes on to the screen (enclosed)

kindly tell me the procedure of downloading the songs.

Gaana.com Customer Care's response, Dec 1, 2017

Verified Support

Hi Rajesh,
We don't offer downloads on website. The download feature is available only on Gaana mobile app Android & iOS.
Please login with your id on Gaana app and try downloading the songs.
If you face any issues then do let us know at feedback@gaana.com.

Regards
Gaana Support Team

netamit007

from Ahmedabad, Gujarat

Nov 15, 2017

U subscribe for one year but after 4 month i cant download any song
My contact no [protected]

Gaana.com Customer Care's response, Dec 1, 2017

Verified Support

Hi Amit,
We would love to help you with the issue. Please share your registered email id/number on Gaana with us from the ''Help'' section of the app or email us at feedback@gaana.com. Thanks.

Regards
Gaana Support Team

Pallavi Makkar

from Noida, Uttar Pradesh

Nov 16, 2017

Hi,
I have paid Rs99 for downloading songs and enjoying it. But not able to download songs and when I click to download a song it is taking me to pay page which I have already paid for 1 month. Solve the issue as soon as possible or otherwise refund the money.

Gaana.com Customer Care's response, Dec 1, 2017

Verified Support

Hi Pallavi,

We would love to help you with the issue. Please share your registered email id/number on Gaana with us from the ''Help'' section of the app or email us at feedback@gaana.com. Thanks.

Regards
Gaana Support Team

Animesh Jamgade

from Morjim, Goa

Nov 23, 2017

I have suscribed ganna 99 by my debit card but no song can be downloaded i have suscribed ganna on 17 november 2017. i want to contact costomer care but it is not working so i just want to downlaod the songs so help me with that.

Gaana.com Customer Care's response, Dec 1, 2017

Verified Support

Hi Animesh,

We would love to help you with the issue. Please share your registered email id/number on Gaana with us from the ''Help'' section of the app or email us at feedback@gaana.com. Thanks.

Regards
Gaana Support Team