[Resolved] Gaana.com — subscription

classy

from Pune, Maharashtra

Dec 1, 2017

Address: 411043

Website: gaana.com

Dear sir / madam, i have asked for rs.99/- for a months subscription and i m surprised to see that you have taken rs.999/- for a years subscription.
Sir, this was totally without any knowledge and communication.
I hereby inform you that, revert back me the money which you have wrongly received from me.
I hope this will happen on priority and proper action immediately.

Regards
Sharad erande
[protected]

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Jan 15, 2018

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2017

Gaana.com Customer Care's response Hi Sharad,
We never deduct extra charges :(
Please share the screenshot of the payment confirmation message with our support team from the "Help" section of the app or email us at [protected]@gaana.com so that we can help you better.

Regards
Team Gaana

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Comments

Shiraj Kohli

from New Delhi, Delhi

Dec 28, 2017

Hi,
I renewed my Gaana.com subscription on my mobile today. It is supposed to cost 99 Rs for 1 month, and I made the payment through Paytm. But the money was deducted twice from my Paytm account (99x2) = 198 Rs.

Please help resolve this issue as soon as possible. Waiting for your reply?