Godrej Interio — Send a different item then the one ordered.

I ordered a 2-door Slimline Russet colour almirah. I ordered based pictures available on website both mobile and computer.

1) I already have a Russet color almirah, and the one they delivered has a different color.
2) The door colour that was installed is quite different from the one advertised on the website. (see attached image)
3) The colour of the door is not ever similar to the one they displayed on email.

I raised a complaint and was told that I received what I order. I escalated the issue almost a month back, but Godej hasn't bothered to reply. Only recourse left is to file a case in the consumer court.

Order no:[protected]
Complaint ID - GI01122324
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Godrej Interio customer support has been notified about the posted complaint.
 
2 Comments

Comments

Dear Arindom,

We regret the inconvenience caused to you. Request you to send us your concern, along with your product and contact details at [protected]@godrej.com and we'll connect with you soon.

Regards,
Godrej Interio Customer Care
Dear Arindom,

We regret the inconvenience caused to you. Request you to send us your concern, along with your product and contact details at [protected]@godrej.com and we'll connect with you soon.

Regards,
Godrej Interio Customer Care

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