Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

Respected sir,

We are regular passenger of the root mentioned above. The bus for this root is irregular and there is so many problems with changes in its timing.

Today, the new time table of gsrtc shows that, the bus which is running between bardoli (5:15 pm) to baudhan is canceled. So we have to catch the another bus of after one hour. (6:15 pm).

There are to many girls students (School girl students) travelling in this bus regularly.

So the problem is that, how and when these student will reach at their home??

Waiting for your response

Dear sir,

Ahmedabad to rajkot gsrtc volvo travaling date 13.08.2017 times:10.10 am & tripcode:1000abdrjtvlv46, bus number:gj -01-dz-7112 & charge apply same seat numbers (9 &10) twice times because i forgot hard copy of ticket.

Soft copy of ticket available but not consider & charge for second times same seat number & booking time also submit the my mobile no but he was not check.

Please replay as soon as possible & refund the second times charges.

Thanks & regards,

Vivek b rajyaguru

Passenger pass windo no. 10 seated that person doesn't know about passenger pass rent at st. Gita mandir ahmedabad.
We asked him about passenger pass from ahmedabad to gandhinagar but he doesn't know anything about passenger pass. He said you have to do eenquiry for rent we asked where we have to do inquiry he said i don't know. So, what we have to do for that. Plz help us.

I was booked ticket inline on dated 12/8/17.Root is dahod to morbi and timing is 22.55 but bus was not comed 2.15 pm, why it's happened, nobody give answer or received phone call.i was very harres and my scheduled also changed because of cancel journey. if gsrtc is not give refund money, you also checked for list of online booking, I will go RTI and also go consumer court. I send tickit.give me a reply immediately.

Thanks,
Ajay Chauhan

+91 [protected]

સુરત ૧
સુરત ૧ ડેપો એ માંગરોળ થી સુરત બસ નં ૯૩૦૧ સમય બદલી નાખ્યો છે.આ સમય બદલવાની કોઈ જરૂર હતી નહિ. સુરત૧ ડેપો અમે આગળ ફરિયાદ કરી હતી.એ ફરિયાદ સામે એલોકો એ કોઈ કાર્યવાહી હાથ ધરી ન હતી.એમના DO એ ફરિયાદ મામલદાર કચેરી માં આપવા કહ્યું હતું.અને આ અરજી એમને સુરત ૧ ડેપો માં આપવાનું કોઈ ફાયદો થયો ન હતો.
હવે વાત કરીએ સમય ફેરફાર કર્યા છે એ બાબત
માંગરોળ થી સુરત નો જૂનો સમય ૫:૩૦ Am હતો. તેઓ એ આ સમય બદલીને ૬:૦૦am કર્યો છે.એમને એ જાણવું છે કે ૬ :૦૦ Am દેવગઢ થી સુરત પણ આવે છે.બંને બસ સાથે ચલાવીને સુ ફાયદો છે?
નોકરિયાતો, મજૂર અને વિદ્યાર્થીઓનો સમય છેલ્લા એક મહિના થી ખોરવાઈ ગયો છે.પહેલી બસ માંગરોળ માં ૫:૦૦ AM એ મોદ્રિફરિયા થી સુરત બસ ન ૭૩૫૦ આવે છે અને ૧ કલાક બાદ બીજી બસ આવે છે.માંગરોળ થી સુરત અને દેવગઢ થી સુરત આવે છે.હવે ૨ બસ એક સમય એ અનુકૂળ નથી.
માંગરોળ થી સુરત જવા માટે ૫:૦૦Am થી ૬:૦૦am વચ્ચે કોઈ બસ નથી તમને કહ્યા મુજબ માંગરોળ થી સુરત નો જૂનો સમય ૫:૩૦ am કરવો જરૂરી છે. આજ સમય એ બસ ન ૯૩૦૧ જૂનો સમય છે. માંગરોળ થી સુરત જવા માટે અવવસ્થા જણાય છે.સુરત ૧ ડેપો આગળ કરેલી ફરિયાદ ની કોઈ કાર્યવાહી કરી નથી.
બસ ન ૯૩૦૧ માંગરોળ થી સુરત એમના જૂનો સમય ૫:૩૦ am કવ આપને વિનંતી.
હવે મદ્રિફરિય થી સુરત નો માંગરોળ આવવાનો સમય કોઈ નક્કી જ નથી.એ લોકો મનફાવે સવારે માંગરોળ મ આવે છે.કોઈ ક વાર ૪:૫૦am ૫:૦૦am ૫:૧૫am આવા સમયે એલોકો આવે છે.માંગરોળ ના મુસાફરો એ હવે શું કરવું?
એમને પણ સમયસર કરવા વિનંતી
અમે સુરત ૧ ડેપો ન આગળ જાણ કરી છે.બંને બસ નો ૯૩૦૧ માંગરોળ થી સુરત અને બસ નો ૭૩૫૦ આ બસો નો ટાઇમ સમયસર કરવા પણ એલોકો ૧ મહિના થી કોઈ કાર્યવાહી હાથ ધરી નથી.
અંતે એટલું જ કેહવ માંગુ છું કે માંગરોળ થી સુરત નો સમય ૫:૩૦ am અને મોદ્રિફરિય થી સુરત નો માંગરોળ આવવનો સમય ૫:૦૦am કરવો.

Dear sir

i have booked my ticket as per below PNR number. bus left early without bring me hence i contacted to Jamnagar and khambhaliya depot about bus left early issue. they have told me that please raise the complain and take your refund online only. we cant do anything.
Request to do needful as early as possible.

kindly make arrangment of my refund also

** GSRTC m-Ticket ** RELIANCE to BHAVNAGAR PsngrName Gautama Viradiya TripCode 0130DWKBVNEXP51 PNRno : G16331467 JnyDate : 13/08/2017 DepTime : 04:10Hrs SeatNo(s) : 15 Class : EXPRESS BoardingPt : RELIANCE Pltform : Txn Password : x6hyZ2mk Please carry your photo ID during journey. T&C apply. * DOWNLOAD ANDROID APP https://goo.gl/cZ98pD

Pls. Note, i am frequent traveller of this bus but always this but coming late by 60 - 100 minutes late so is there any specific reason...?? U check data and do needful... Gprs installed or not..?? As i came to know that speed limit also removed now then why delay..?? Think that how many hours waste of common people without any their fault.. Reply soon with action report..

Dear sir/madam,

I am local passanger from chital, my daily time of going amreli for service is 9.30 am, but for last some days one bus route name "babra - amreli" has been came after 10.00 am, it`s time has been changed, and "rajkot - rajula" bus has same time near by 10.00am, so we have request you to start again "babra - amreli" bus on time of near by 9.30am, because there is no another bus between 9.00 am to 10.00 am, and after 10.00am there is 3 bus, so my humble request on behalf of 30 students & passenger start atleast one bus between 9.00am to 10.00 am.

Thank you

I miss travelling in bus from Ahmedabad to Dhrangadhra bus which number is GJ18Z 0436 in which conductor is not accepting the new 500 rupees note in which something is written. Is there any RBI circular about that? I m working in public sector bank and I know about that.
I want to know why this happens?
RBI has not issued any types of circular regarding not to accept any note of valid currency notes in which something is written.there is one guidelines on which customers are requested to not to write anything on note and make it clean as like there foreign country.thats only I want to say. Please do the needful

Hello sir,
I had supposed to book ticket from "halved road" to surat but it doesn't shows all bus available. For example: bhuj to surat, gandhidham to surat.

Please. Update web portal for all available bus.

And one more problem is my sister & wife travelled on[protected] from halvad road to surat but and bus time was 10:15 but it comes at 11:30 and we tried to contact depot @gandhidham, anjar, dhangadhra.

But no one received our call.

Please make one proper control room for passengers as we are paying enough for service why can't u give proper service.

I have booed on line e-ticket from visanagr to nasik and return journey on dated[protected] but e-tickrt not booked and amount of rs 2668 credited to your account and debited from my account so please same amount deposit to my account of bank name statebank of india account no. [protected] ob id no is gs 4037281. Booking process done two time and fail two time

This is to inform that i have booked ticket online on gsrtc website from iscon cross road amd to rajkot central bus stand on 12 August. The amount is deducted from my account and transaction failed. Still not received refunded amount. I talked to customer care but they told that it will be refund in 7 to 21 working days. I have a reference number of my online booking

I am travelling from vadodara to vidya nagar. I get in to bus rajpipala-gandhinagar bus. My ticket no is 55864. I asked driver to take bus to vidyanagar bus stand. He surprisingly asked me "kayu bus stand?" he did t know that there is a bus stop in vidyanagar. If they are issuing tickets for vidyanagar they didn't take bus to stop. Rather they give only 2 option either choose bhai kaka statue or raghurvir chamber. They are not even stoping at bob nana bazar. Where actually they suppose to stop because bus stop is within 2 min from bob stop. Very disappointed. And just to inform that the new driver and conductor for this bus dont know the route too 3 months ago when i traveled once. So pleases provide them where to stop bus and give them proper map.

Following is the booked ticket details:
Passenger name: sandeepkumar patel
Tripcode: 1600pndprsrtg47
Pnr no. : g16245803
Jnydate: 7.8.2017
Dep time: 23:50 hrs
Seat no: 21
Class: gurjarnagri
Boardingpt: nasik
Txn password: ncbzewdh

The above mention bus didn't arrive at the nasik bus depot. I was waiting there till 1:30 am and have to ride on other bus of vapi paying the ticket.
My concern is that who will be the responsible for this problem and is there any provision for refund in this case. If the concern bus is not coming at the nasik depot then why other proper boarding point not mentioned on ticket as well as on the website.

So kindly assist.

Anand to nadiad local bus ticket amount is 18 rupees, conductor not return 12 passengers 2 rupees. Total amount become 24 rupees. This is half hour rout, in half hour 24 rupees black money generated by that conductor. I give change to conductor, then he says to me, why are you taking care of passengers. He says to me you are not mantri, if you become mantri then obey your rules. Take action against that conductor. Contact: Sounak patel [protected].

I am one person who is travelling through the bus. Bus which is traveling bhavnagar to ahmedabad. Without giving time period they stay at hotels. We just start lunch and bus is ready to run away. We paid 100 for lunch without complete lunch. This is totally injustice. We must confirm time period before stay. My ticket no bvnk269081 and bus depart 11 am from bhavanagar. Please do help this issue. Please do step against conductor.

Yesterday, date: 7/8/2017, i tried to book 2 tickets from ahmedabad central bus stand to baroda amitnagar for volvo of 4:00 pm at around 3:45 pm from the gsrtc app. It worked till i did payment, i got message that money have been deducted from my account, but the tickets did not book, it said failed transaction. I had to buy another tickets with cash. When will i get my refund of 418 rupees?

This happen with me twice that i book online ticket then money cut off from my account but no ticket has been send to me over mail or sms and when i check that seat which i booked it's showing as booked and when i meet onsite booking centre so they telling me that this thi gs happens and your money will get refund in 24 hours but nothing was refunded,

I'm attaching last transaction details, please something not going fine please check this and help me to refund my money.

If i won't get any solution then i'll go to court absolutely, i'll not entertain this kind of dump government service!

Thanks and regards.
Subham k solanki.
[protected].

I have booked my ticket through gsrtc android application details of ticket mentioned at the end of the this. My complaint is that i have booked ticket for seat no. 18 position which shown in the gsrtc application was at behind next to conductor seat but when i actually boarded in the bus i found that my seat was at different place in the bus. I booked that 18 no. Seat because my hight as shown in android of gsrtc application there was no seat ahead of mine but due to different position of seat i had suffered alot during my journey as i could not able to stretch my legs. Further when bus was on highway and all ticket allocation was completed by conductor i asked him to turn off the bus' inter lights as it was 1:00 am. All most midnight he refused to do so. Therefore it had added in my suffering and i found much dissatisfaction and defect in bus services. So kindly pay due regards to my complaint.

* gsrtc m-ticket * jamnagar to gandhinagar psngrname : smit hingu tripcode : 2130bnvdamjex51 pnrno : g16234111 jnydate :[protected] deptime : 23:25:00hrs seatno (S) : 18 class : express boardingpt : jamnagar txn password : khvcb5qm. Please carry your photo id during journey. T&c apply. * download android app https://goo.gl/cZ98pD

Gsrtc is very bad service. Today i book my bus but when i go at bua stand no one available security guard all are going there home... What a funny that thing... Also i call d c of depo he say we does not do any thing... This is gsrtc service with gps??? Some other responsable peraon not receive call and palanpur dc say it is not in our hand... I always hate gsrtc and its service... Also we not any msg from gsrtc