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Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

www.gsrtc.in

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Updated: Oct 20, 2025

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Bad 😕 It seems that Gujarat State Road Transport Corporation [GSRTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Gujarat State Road Transport Corporation [GSRTC] reviews & complaints page 165

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Address: 380015

This is dharvi shah
I have booked 4 ticket of round way trip from ahmedabad to vadodara and then back of dated 13 th jan 2018 at 6:45pm to 15 th jan 2018 8:00pm.

I was on verge of completion of transaction and the webpage was leading me towards the merchant page then it showed transaction failure.

I have payment id : 90866399 and the ob reference number : gs4920864

When i will get my refund of the amount 1476 rupees.
Why is this problem happening? Its costing me more time. We think if we bok online ticket then we will save time but itz happening the opposite of it.

So i request you to look into the matter as soon as possible and get a solution and refund my money.

Thanking you.

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

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Address: 380007

Dear sir/madam

We had ticket from ahmedabad to palitana. Pick up from nehru nagar and the timing is 7:30 but the bus was not came and the people who were sitting there they were not given any right answers to us. The bus is break down near ranip. So there is no other bus for the customer we had confirm ticket still i hqce to go palitana by unother bus and i don't have any site for sitting.
Gsrtc is a very big name in the gujarat still they don't have any other bus for the passenger it is very shameful thing do something regarding this

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Dear sir/madam,

I have booked the ticket in volvo from gandhinagar to rajkot timing is 18:30 of date[protected], friday but it was failed and 453 rs of amount is debited from my account. I do not get pnr number. Here are some details of the ticket:

Ob reference number:gs4912742
Payment id:90778910

Thanks and regards
Heema dattani

Email id:[protected]@gmail.com

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Address: Kutch, Gujarat

We have booked ticket from bhuj to rajkot sleeper bus on 28 december through paytm. Bus time was 9:10 pm. But the bus came was sitting. Pnr noumber is : g18183816. Ticket id : ozso5u. Order id : [protected]. Trip id: 1825jsltjndslp1:5064:241:1359. Amount was 825 rs. Please refund the money as soon as possible. We did not go in the sitting bus. I am sending the photos of ticket. All the details are in the photos. It has been already 15 days.

+3 photos

Feb 2, 2018

Complaint marked as Resolved

Okk so consumer Complaints did nothing even after so many mails, after 30 days. But I have booked ticket through Paytm . I complained on Paytm . So thay refunded me with in 30 minutes. So the conclusion is there is no use of consumer Complaints because they do nothing. This site is just formality . You just think that after complain they will refund you. But no well this is gsrtc we are talking about. So well never complaint here. I got refunded through Paytm. I think you people don't have any rights to fool people. If you are not going to take any action against complaint then why you have this site. Why westing peoples time and money. Well I learnt that never complain on this site.

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Jan 28, 2018

Updated by Archana Govindgar Gusai Its month still I did not get refund. What are you people doing? You are not going to build tajmhal with my 825 rs. Passenger who were with us thay get refunded immediately because thay did not book the bus online. But we are not getting refundes. What is your logic. My father told me to go just by the bus that came because it is government. And they will not give you any money.but I was nevi enough to think thay I will get refunded. We did not go our often our home because we did not want to waste our fathers money. But why you will think that ? You people just seat in your office and fool people like us. Now we never book St bus online . And want to tell all the people to not book St bus online . St bus go with the turtle speed that I knew. But I did not know that your system is also working with the turtle speed. This is the reason why people chose private bus despiet of higher prize.

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Address: Sabarkantha, Gujarat, 383205

Hiii sir/madam,

Respectfully, i requested for gsrtc bus not stopping in our station in every day. That bus root was ider to ahmadabad. That was going to return from ahmadabad to ider then they not stopping at nana chiloda station at 7.00 pm every day.in this bus full space. I request to you plz take action with driver and conductor. My name is dakshesh patel, mo-[protected]. Pass no - 62461.

Regards,
Dakshesh patel.

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Address: Ahmedabad, Gujarat

Website: Ahmedabad Central Bus Depot, GSRTC

Shops in ahmedabad bus depot charge higher price than mrp for many items.

A shop keeper is charging 40rs for an maaza bottle which has mrp of 35rs. On confronting the issue with him he said this the price charged here.

Date of incident - 05/01/2018
Place - shop in ahmedabad central bus depot (Geeta mandir)
Resolution - price should not be higher than mrp

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R

Rushyang Darji

from Shahapur, Maharashtra

Jan 12, 2018

Vadodara - Visnagar bus which was scheduled to be departed from source at 10:00 AM on 6th January, 2018 departed at 9:40 AM according to the physical log book of departure and arrival at bus station. We missed the bus second time in recent days and this is highly disappointing.

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Address: 380007

Website: GSRTC.IN

Hello sir,

My name is baldev rathod
I am facing issue while booking ticket online. I want to book ticket for (Maninagar to botad) but i am not finding this bus on gsrtc.in. I was visited ahmedabad central bus depot but they are also not finding this bus for online ticket booking.
So, please look at this issues and resolve

Thanks in advance

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Payment transit from my account but pnr number not providing to me pls refund.

Your a/c *6555 is debited inr 159.00 on[protected]:05:36 info: pur/gujarat state road tra/ahmedabad/gujarat state road tra/seq no 768914.
So please provide refund to my account number.
My detail are given below

Reference number gs4906018
Name - balas vijay
Mobil number [protected]

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Address: Rajkot, Gujarat, 360370

I had bought a ticket of gsrtc bus as on 7/01/2018. The boarding was from nehrunagar;ahmedabad to jetpur. The boarding time was 13:10. My booking seat was confirmed by the paytm and my money was also taken from it. But according to the rules i was not provided the bus number and no bus name was provided to me. I received my pnr no also but when i got into the bus and when conducter asked ms for ticket i told that i had booked seat no:30 online. The conducter was not provide any info about my ticket. I had to pay the money for another ticket for which i was not liable to pay. I only had about 200 rs in my pocket to utilise for myself and i suffered a lot by ur fault. I need the refund of my ticket otherwise i can also complain to the parivahan minister. Thankyou. Solve my problem as fast as possible.

+1 photos

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A

Ajaykapdiya

from Ahmedabad, Gujarat

Jan 9, 2018

સાણંદ થી ઝાલોદ જતી બસ મા જે ડ્રાઇવર નુ
પેસન્જર બાબત ે વર્તન સારુ નથી, અને મન ફાવે તેમ તે ડ્રાઇવિંગ કરેછે અને ડ્રાઇવીંગ દરમિયાન તે ફોન પર વાત પણ ચાલુ હોય છે, તે ડ્રાઈવર પોતાના મન મુજબ
બસ ઊભી રાખવી તથા તેનુ બહિવયર પણ સારુ નથી.
તો આપશ્રી મારી વિનંતી છે કે આ બાબત ને ગંભીર નોધ લઇ કાયઁવાહી કરવા અરજ મારી છે

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Address: Ahmedabad, Gujarat

Website: www.gsrtc.guj.in

The bus driver and conductor of bus khambhat to palanpur are too lasy bcz i observed that last 3 months he never reached on time at ahmedabad at every morning &it is always late about 20minuts every day. And behavior of the conductor is redeculus. Bus pipeline of ahmedabad to khambhat is too short at evening so we request you to please increase no of russia.
Thanks regards
Darpan kadia
Email id : [protected]@gmail.com

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.

Jan 08, 2018

Updated by Darpan kadia Increase no of buses of Ahmedabad to khambhat at evening

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Address: Ahmedabad, Gujarat, 362001

Hello,

I have booked the tickit from junagadh to ahmedabad.
Bus: somnath gandhinagar.
Time junagadh: 23.50
My seat no: 11
I have really disappoint for a seatting areangement. The pushback is not working and i have strugguling with fever. Also in online customer complain number have not received the call. I have really disapoint for this service. As i have long journey so. I am regular traveling in this bus. But this time finally not getting proper service as i spent the money. Othervise you need to wever for this bed service.
Can you please help me imergency.
My no: [protected]

Thanks,
Kishan.

+1 photos

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Paras Manek

from Surat, Gujarat

Jan 10, 2018

1 gondal- Jamnagar time 8am
2 Rajkot jamnagar time 8-15am
All mini bus
No bus 12 to 1-30pm Paddhari to Rajkot
No bus evning 6-45pm to 7-45pm going to Rajkot
All eving bus to go bypass Paddhari to Rajkot not come Paddhari busstend

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During our travel to ahmedabad from bagasara on 07/01/2018 through krushnanagar-bagasara we have experienced unnecessary waiting at amreli depot due to miss communication about fuel volume to be provided for this bus. This kind of miss communication has taken a time of about half an hour to clarify the same. The fuel provider and driver were having arguments about the fuel volume. The fuel provider was initially refused to provide more than 50 ltrs of diesel

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Address: Gandhinagar, Gujarat, 382006

To,
The manager, gsrtc, ahmedabad,

Reminder 3-4 date 07/01/2018

Dear sir,

We have submitted complaint about eticket refund on 29/12/2017. We have not received e-ticket refund of rs.688/-.

I booked 2 e-tickets on at 19/12/2017.
Pnr no. Is g18073757, route no. 9246731,
Journey dt. 22/12/2017, journey from ahmedabad - journey to dwarka
Trip code:2030amjdwkslp15, departure time 12.30 am, class sleeper (2+1), pickup point ahmedabad cbs1, service from ambaji - service to dwarka, no. Of seats 2 (Adults=2) slp seat no.7, 8.

We didn't journey due to bus breakdown at himatnagar and trip cancelled from himatnagar. My refundable amt. Rs.688/- (Paid online from sbi s. B. A/c. So please refund it.

H. M. Pancholi

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Address: Sabarkantha, Gujarat

Time - 7:13 pm
Date - 05/01/2018
Bus - ahemadabad to modasa
I am coming on the way of sarangpur s t stand. I am shaw my hand to driver on during just few meters distance (Around 5 to 10 mt). Then i am nearer to the and i am told to the conductor for stop the bus, bus shaw me but they are don't stop the bus on stand.
I have to request please kindly action about it.

Thank you.

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Traveling from ahmedabad to surat in gsrtc sleeper bus gj-18-y-7854 on 04/01/2018. First of all bus came late (25 minutes) at ahmedabad central station. The condition of bus is worst in terms of external and internal physical condition, curtains not available, bus shaking on smooth highway road, internal mechanical structure damage, suspension & linners are not proper, seats are torn at many places for both sleeper and sitting, windows are jam. India pm & gujarat cm talking about vikas bus if we compare with other state then they might hv better bus.

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Address: Junagadh, Gujarat

Website: GSRTC

I got reservation for bus on 2nd january, 2018 on 11:35 from junagadh to bhuj in the bus route of bhuj-veraval. I just reach to junagadh bus-stand at 11:40 and bus has gone

1: they not even waited for 5 minitues for reservation ticket.

I just run fast to catch the bus in car, and i got that bus on jetpur highway.. And stopped bus and i told conducter that i have reservation for this bus but they did not allowed me to sit in that bus,. He is asking me for another ticket, i argue and recorded his audio.

2: i have reservation ticket still he asking for another payment. 2 tickets for 1 journey???

At last they did not allowed me to sit in that bus.
Reservation passenger can not seat in bus even if he catch the bus,...
This behaviour can not be tolerated.

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Jan 03, 2018

Updated by Anil_V JOURNEY DETAILS.

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J

jakir582

from Vadodara, Gujarat

Jan 3, 2018

Sir
GSRTC GUJARAT Valsad Depo Driver No.852
Very Bad Driver No Risk
Driving Not Perfectly Not Time Perfectly
Please Action

GSRTC Valsad

My Mobile No.[protected] -Pappu

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Address: Ahmedabad, Gujarat, 382220

Website: www.gsrtc.com

To
Gsrtc team,

Sir, bavla depo managenet is not providing instant pass.
They always takes 2-3days to renew student pass because of that most of the students are facing problems
Students have to take 2-3days leave from colleges/schools to renew their pass, which affects their study.

So please sir take this complaint seriously and do further investigation.

Sincerely

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A

Archana Govindgar Gusai

from Surat, Gujarat

Jan 3, 2018

We have booked ticket from Bhuj to Rajkot sleeper bus on 28 December through Paytm . Bus time was 9:10 pm. But the bus came was sitting . PNR noumber is : G18183816. Please refund the money as soon as possible . We did not go in the sitting bus. I am sending the photos of ticket .

not instant providing student pass and id card at bavla depot - Comment #2963243 - Image #0

not instant providing student pass and id card at bavla depot - Comment #2963243 - Image #1

P

Parag s kanakhara

from Vasai-Virar, Maharashtra

Jan 3, 2018

Dear sir i will travel in jamnagr to porbandra but bus is not drop in 3 hours timaing

R

Rahul Godhani

from Ahmedabad, Gujarat

Jan 4, 2018

I have travelled daily from surat to zadeshwar or ankleshwar.
Bus conductor money deducted daily different.
Sometimes 55, 61, 69, 72, 48, 41, 45
Why this is happening.
Why charges are not equally.

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not instant providing student pass and id card at bavla depot - Comment #2965202 - Image #12

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I booked for bus of chikhli rajkot in valsad junagadh bus on 31/12/2017 but tickets are not confirm and rupees debited rs 282
Reference no. Gs4867438
I booked for bus of chikhli rajkot in valsad junagadh bus on 31/12/2017 but tickets are not confirm and rupees debited rs 282
Reference no. Gs4867438
I booked for bus of chikhli rajkot in valsad junagadh bus on 31/12/2017 but tickets are not confirm and rupees debited rs 282
Reference no. Gs4867438

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Pankaj M Radadiya

from Visnagar, Gujarat

Jan 5, 2018

Dear team,
We have facing issue during use of toilet for urinal purpose.
When I m going to toilet, toilet keeper say u have to pay 5 rs for only urinal purpose.
So u r requested to kindly clear if any change for only urinal ???

Thanks for your corporation.

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Address: 382710

તા[protected] બપોરે 3:45 વાગે બસ નંબર જીજે 18 વાય 8525 રુટ ચાણસ્મા થી બાપુનગર ના ડ્રાઈવર દ્વારા રામપુરા ચોકડી પાસે અકસ્માતના આશયથી મારા વાહન પર બેફામ રીતે ધસીને આવેલ ત્યારે તેને વિનંતી ની દ્રષ્ટિથી ટકોર કરવા જતા મને ડ્રાઈવર દ્વારા બેફામ વાણી વિલાસ કરી જાતિવાચક તથા અપમાનિત વિભત્સ ગાળો બોલેલા ત્યારે સંસ્થાના વડા ને ફરિયાદ કરવાનુ કહેતા અતિશય આક્રોશ થી ડ્રાયવર દ્વારા 'D.C તથા ડેપો મેનેજર મારૂ શુ તોડી લેશે ' એવુ અભદ્ર વાણી વિલાસ થી બોલેલ જે વિભાગીય નિયામક શ્રી ને ટેલીફોનિક વાત મારા દ્વારા સંભાળાવેલ. . આવુ વર્તન સરકારી નિગમ ના કર્મચારીની સિસ્ત અને દાદ ના નિયમ વિરુદ્ધ તથા એસ. ટી નિગમ સંસ્થાની આન બાન અને શાન ને ઝાખપ લાગે તેવુ વિકૃત વર્તન કરેલ..જે અંગે યોગ્ય સંસ્થાના અન્ય કર્મચારી મા દાખલો બેસે એવ કડક શિક્ષાત્મક પગલા લેવા આપ શ્રી ને મારી નમ્ર અરજ છે...

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S

Shyam Khokhar

from Surat, Gujarat

Jan 3, 2018

Dear sir Makarpura(Vadodara)bus deepo security staff&sweeper staff behaviour so bad for everyone .deepo toilet clearness bed condition .Some toilet locked and security staff say that's only for security staf[censored]se .please see this.Thanks

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Address: Panchmahal, Gujarat, 389001

Dear team, i booked online ticket from gsrtc site with pnr no g18214218 from godhra to rajkot but bus met with an accident and canceled by gsrtc so we want to cancel the said ticket please confirm how to cancel the ticket. Ticket details are as below.

* gsrtc m-ticket * godhara to rajkot central bus stand psngrname ila tanna tripcode 2100dhdgdlslp15 pnrno : g18214218 jnydate : 31/12/2017 deptime : 22:45hrs seatno (S) : 3 class : sleeper boardingpt : godhara pltform : txn password : wkcdbz3y please carry your photo id during journey. T&c apply. * download android app https://goo.gl/cZ98pD

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Nihal Vhora

from Visnagar, Gujarat

Jan 3, 2018

Bus is not stop in thasra vilege ... thasra is big bus station but bus is not stop bus name dahod _kheda time 3:00 pm

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