[Resolved] HappyEasyGo — No refund after 3 and half months

[Resolved] HappyEasyGo — No refund after 3 and half months

A AkahatV Jun 23, 2021

On 9th March 2021 I booked my ticket IDR to RPR booking no.[protected] which was cancelled due to some incorrect information and new ticket was booked immediately on same day. On their executive's suggestion I called the airline to request for full refund. Then It was cancelled directly by airline (Indigo) and a full refund was processed within a week time. I informed to HEG immediately and got the assurance of full refund of Rs.7318 (After convenience fees deduction). But I got the refund of Rs. 1564/- only. On mail & call they accepted their mistake but no refund was issues till now. After lots of mails and calls to customer care I only got false promises again and again. Was this information helpful? No (1) Yes (4)
Aug 11, 2021 Complaint marked as Resolved After nearly 4 months finally I received the refund.. Thanks to this website.. HappyEasyGo customer support has been notified about the posted complaint.
1 Comment	Share
Submit Close

Related HappyEasyGo reviews

View all 1550 HappyEasyGo Reviews

Comments

customerdelight@happyeasygo.com

Jul 9, 2021

Dear Akahat,

We apologize for the inconvenience caused.

Please be apprised that we are unable to track the case using the given details on this website.

Also the details are coming to us as protected and hence unable to check and assist you further.

We request you to share the details with us along with the Happyeasygo Order No / Trip ID to our email address- [protected]@happyeasygo.com.

Team will check and assist you further once you will share the details to our email id.

Thanks,
Team Happyeasygo.