HappyEasyGo — Ticket cancelled but payment not refunded

Address: House No 505, 2nd Floor Near khairpur Chaupal Khairpur, Village gurudwara road kotla mubrak pur

I have booked my ticket from happyeasygo from patna to delhi on GoAir.

On the first attempt the payment was failed and ticket not booked.

I have booked another ticket using the same portal 2nd time and this time the payment was deducted from my account but ticket was showing in cancelled status.

i raised a request for refund on customer care but as they said your amount will get refunded in in 7 day's.

Since the ticket was not booked in second attempt as well i booked ticket from patna to delhi from another website for flight Indigo.

i was on the patna Airport and the announcement was made by GoAir as they have called my name also for final Departure. i was confused. the ticket which i booked for GoAir from HappyeasyGo portal it was cancelled i have a indigo confirm ticket then why they are calling my name.
I went on GoAir HelpDesk and asked to match my cancelled ticket PNR to just confirm it was me or some other passenger are travinning with same name.
The PNR number are same as they happyeasygo Given me. i asked GoAir Helpdesk guys. i have not received any email or message from GoAir even HappyeasyGo for this Journey.
Then he said there are 7 more passenger are trevenning on the Same PNR. i get another shock. how it can be possible.

They said you number and email are not mentioned in the ticket that's why you have not received any confirmation email.

The GoaAir help desk guys said Ask the agent for refund from where you have booked the ticket.

Als there are no customer support are reachable which they have provided in Portal. they are just looting the customer.

Trip ID which booked on HappyEasyGo. :[protected]

there are no any escalation matrix and even no customer support support number are working to raise or escalate the complain.