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Hathway Complaints & Reviews

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Updated: Jun 18, 2024
Complaints 6931
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Hathway reviews & complaints page 60

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B
Baskaran Periyasamy
May 1, 2021
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Hathway HathWay creating LazyPay account

Website: www.hathway.com

I didn't use my connection for the past 2 months. I raised many closing requests whenever received a call for renewal. At last customer care person told me that share the otp for DND. Then only I came to know that the hathway created an lazypay account and recharged the connection for rs.470.

Now I get sms from LazyPay asking me to pay the amount.

Help me in this....
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Keshav Kumar Meena
May 1, 2021
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Slow internet then mobile data from two days

Hi

It's been 2 day's I haven't gotten any resolution for the slow internet connection and I have tried reaching out to the customer care sevral times, after getting connected after an hour the agent Dharmista, didn't helped me out saying the system is getting updated, very frustrating and aprart form that when I have asked to transfer the call to the supervisor she denied nor help me out with anything, it's been a really pathetic...
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Address: Hathway, Thakur village, Kandivali- East

I had hathway broadband connection, which I disconnected because I didn't get the service I was expecting. When the pack got over, I started to get calls from Hathway saying to renew the pack. I said them that i have got a new broadband connection and to remove my number from the list and stop harassing me, but they wouldn't stop. They have many numbers and I blocked almost 40-50 numbers. Every time I ask them to remove my number from list...
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Wadiwalla
Apr 30, 2021
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Internet speed less than 5Mbps

I have complained to Hathway for very slow internet speed since many days. Speed is less than 5Mbps, sometimes, it is less than 2.0Mbps against 50Mbps package, but no action is taken to resolve the issue....
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Venkat58
Apr 30, 2021
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Need to terminate our Hathway Broadband Connection

Hello sir,
I got Hathway Broadband connection (Pre-paid) on 19th February 2021 my Account No.[protected]. Hathway executives torturing me through phone calls every day to recharge for coming month i.e. March 2021 before due date i.e. earlier to 15 days of due date. It is very inconvenient to me. So that I sent an email to terminate the connection, email dated March 15th 2021. So far no action has been taken and till now every day Hathway...
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Tripathyhappy
Apr 29, 2021
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Moved out from location due to covid but still get charged with 425

Address: hyderabad Hathway : No. 603, 604, 6th Floor, Mahaveer Chambers, Liberty X Road, Himayath Nagar, Hyderabad - 500029

I keep getting calls from people saying calling from hathway and that since I am out of state for some time and holding the wifi router, they will charge me with legal action or else i can pay 425 and can close the account. I did not believe them and raised a ticket in hathway app to inquire about this. They confirmed that this is the correct process so when next time support team called telling me that you have raised for internet closure...
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lalith999
Apr 29, 2021
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Internet

Date 29/04/21
From Past 2 weeks im getting 80-90 ping while playing online games such as valorant .I live in Bangalore before I used to get 28 ping on mumbai server now its 85.. it used happen only after 9pm but now(Lockdown in Bangalore from 28th April till 10th may) the ping goes to 85 from 12 pm itself ...Competitive games cannot be played with such high ping ...and the customer care is worst because after raising a complaint they...
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Pavankumar sangani
Apr 29, 2021
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Help in disconnecting the service

Hi, I am using hathway from past 2-3 years in Hyderabad and from past 1 year am facing so many internet issues. I am paying 779 every month for nothing as the internet doesn't work and buffering all the time. During lock down I faced so many issues and tried contacting Hathway but no use as they dont have any customer care. I tired contacting for around 1000 times, registered complaints but no one responded. Its impossible to reach Hathway...
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Anjali8989
Apr 29, 2021
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Hathway BroadBand Alwal

Address: 1-4-165/9,3rd Floor,Jay Residency,Retreat Colony,Old Alwal

Ticket No 27042021B253194
Issue was not Resolved They have closed the ticket.
some line or some one visited bought some meter checked and said it is working fine.
I am unable to submit a feedback of your App Error i am getting Network Failed.
now they are telling it is issue with head office we have sent mail to them.
I am Not Sure who is going to resolve this issue and when....
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imrgova12
Apr 29, 2021
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Tele Callers issue

Dear Team,

I was using the broadband for while, due to poor support, I have discontinued the service and the modem also take away from my home. Unnecessarily I am getting a call from the Tele Callers a minimum of 10 call a day and 10 messages from hathway, I request you please remove my mobile number in you data base. [protected]

if once again I may get a calls or messages from your end, I will directly complain...
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071999
Apr 28, 2021
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My hathway broadband Connection is not activated

Account no - [protected]
I got my hathway broadband Connection, but it is not activated.
They said they will call me and activate, but still I did not get activated.
Please activate my account. And respond quickly....
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Dinesh Kumar Chandrasekaran
Apr 28, 2021
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Broadband Connection Account number1188719159

I have tried to call the customer care number to Disconnect the Services but still the the services are not disconnected. And I am getting 5 to 6 calls a day to renew/reactivate my plan. Please disconnect by services. Its very disturbing that i am receiving calls at 9 PM. Please stop the services and the calls to my mobile number....
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Tushalkj_49
from Surat, Gujarat
Apr 28, 2021
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Internet is down , no internet

I have tried to contact 10 to 15 times via mail, phone and mobile app
They are saying on location internet is down.

My internet is down from 24 April 2021, every time they are saying area problem. my neighbor has installed fresh plan his internet up and running there are other 3 GTPL customer whose are my neighbor all of internet up and running except me
how does it come location problem if connection is taken...
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ESHWAR2100
from Hyderabad, Telangana
Apr 28, 2021
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Hathway is not resolving network issue, my job is in trouble

Am using hathway broadband network in Hyderabad alwal Vasavi Nagar. Since Saturday April 24, 2021 i was not able to browse the internet. i called the customer care and registered a complaint 24042021W203874. But till now ni one called me, no one came to resolve the issue. Daily am calling the customer care but no use, my wife has to do work from home, now we depended on mobile network. Because of Hathway her job Targets were not reached,...
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Vivekpatel_14
Apr 27, 2021
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Refund for Advance payment- cancel the Renewal

Address: A/14, Shree Ram Park, Near Canal, Thakkarbapanagar, Ahmedabad-382350

Name: Vivek Patel
(M):[protected]
User: Patelvivek_14

I am requesting for Refund of my advance payment of 5, 500/- for renewal of existing 40mbps plan. I want to cancel the Renewal and demand refund for the advance payment made. Kindly process the same earliest.

Address: A/14, Shree Ram Park, Near Canal, Opp. Kavya Residency, Thakkarbapanagar, Ahmedabad-382350.

Name: VIvek L Patelbr...
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dg37
Apr 26, 2021
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Internet connection and Speed Issue

Address: 37, Yogeshwar row house near shaymdham chowck, Nana varachha

I am having a connection issue as well as an Internet speed issue
Many times registered many compliments but never get appropriate solution.

I have huge loss due to this who will responsible for this loss and who will bear this lost

At time of taking new connections your employees was promised many things but it was all fake promise

I need urgent solution or as soon as possible
I...
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Anjali8989
Apr 24, 2021
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Hathway broadband Hyderabad

Address: 1-4-165/9,3rd floor ,Jay Residency, Retreat Colony,old Alwal
Website: www.hathway.com

A/c No [protected] from March 5th I am continuously call the customer care to resolve my issue..Internet is not working at all.I spoke to nodal office reps as well to refund my payment back.In case you can't provide the service properly.
Thankyou...
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Amandeep Singh Wadzatia
from Ahmedabad, Gujarat
Apr 24, 2021
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Internet Connectivity Complaint

My account with GTPL broadband is under aw1141 and registered email id is [protected]@hotmail.com with registered phone number [protected]. I raised my complaint on 21st April stating Internet not working. When I called they informed me that it's their optical fibre issue. They closed my complaint on 24th stating RESOLVED however, my complaint was never resolved. I opened another ticket on 24th and called them back but they were still...
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ASW@74
from Ahmedabad, Gujarat
Apr 24, 2021
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Harrasment

My account with GTPL broadband is under aw1141 and registered email id is [protected]@hotmail.com with registered phone number [protected]. I raised my complaint on 21st April stating Internet not working. When I called they informed me that it's their optical fibre issue. They closed my complaint on 24th stating RESOLVED hover, my complaint was never resolved. I opened another ticket on 24th and called them back but they were still not...
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ASW@74
from Ahmedabad, Gujarat
Apr 24, 2021
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Internet Complaint

I raised my complaint on 21st April stating Internet not working. When I called they informed me that it's their optical fibre issue. They closed my complaint on 24th stating RESOLVED hover, my complaint was never resolved. I opened another ticket on 24th and called them back but they were still not able to give satisfactory answer. I spoke with Yasmin Seth and asked her to transfer to supervisor but she said the line is busy so cannot. Moreover,...
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