[Resolved] Havells India — lloyds ac water leakage issue

ShahilKumar133

from chennai, Tamil Nadu

May 15, 2024

Address: pattalam chennai

Brought Llyods Ac 1.5 ton GLS18I3FWAGC on 6 April 2024.

Not less than a month I've been facing issues with lloyds ac. The drainage pipe has detached from the ac and so there is water leakage from the ac inside the room.
Raised a service request which got closed without any technician visit. (may 2nd)
Raised a second request and still no technician visit yet. (may 9th).

Over the phone I was just assured that my issue will be resolved soon but I can't see any technician assigned nor any person contact me.

Due to summer heat and water leakage I am unable to operate from my office.

Please consider this issue urgent and repair the ac.

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Jun 22, 2024

Complaint marked as Resolved

Havells India customer support has been notified about the posted complaint.

Verified Support

May 21, 2024

Havells India Customer Care's response Hi, we regret the unsatisfactory experience you had. Kindly share your complaint number so that our team can provide the best possible solution.

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Comments

ShahilKumar133

from chennai, Tamil Nadu

May 21, 2024

A technician visited on may 15th. He said that the lower white molded piece is broken while installation process so it will be replaced. Since then I m waiting for new piece. The ac is left open. Pic attached.

my service request is also closed.
ref : [protected]