HDFC Bank Complaints & Reviews

dear sir
i am sushant kumar sahoo working at HDFC bank pune -1795 as a branch coex under Branch manager SANTOSH WARIK.my emp code is-78439.i already woking at HDFC for 2 and half months but i dont get my salary yet.its very hard to survive because i dont get atleast my first month salary .

there fore i request you to please send me the detail about it and credit my A/c
regards
sushant
mob: [protected]
[protected]

Hi I am ratan Tarafdar, Past 3 years a loyal customer of HDFC Credit Card devision. I am a spinal injury patient cannot walk nor sit nor stand. Associates of hDFC credit card are entering wrong date of birth and harrising me always from the month of Feb2009. in the month of Feb I have done all the formalities for the change of my date of birth, but again they have made a mistake.

Today 25th May 09 again I called to HDFC credit card customer care division at 12:27 I asked them why is it happning to me they replied that it is happning to many of them. Now tell me what this means?

Kindly help

Ratan Tarafdar
Jamshedpur
[protected]

Sir/Madam,

with deep sorrow want to inform you that, I am your customer since Feb 2008 .

I am holding your credit card no. [protected].

we are not defaulters, but due to urgent requirement(medical ground), we had borrow some amount
from your sideon installment basis. Against that we had pay to much amount (some day's before
we goted sms - [protected], total due amt Rs 52, 537/-). Against that we had transfer Rs. 53000/- through ATM . After that we requested @ call centre, please settele my accout( Regarding 3 months back ur executive called me you had deposit min. amt. that time I requested Please do favour and
settle my account then he told us, just I forwarded your request for settlement for my back office.),
again some other guy's called me and misbehaved(abusing).

Leads me to pay more charges like late payments and over due amount charges on outstanding amount
I have complaint several times on call center, but all my requests goes in vein.

I request you to kindly look in to the matter, following are the irregularities

1. Deliver setteled statements of account(Current Status).

2. Detailed account statement.

Yours sincerely,

Ravindra P Upadhyay

setelment my card

Credit Card — Wrong Commitment

Hi,

This is Rajan Kohli I had a complaint against your Collection Agent as He has committed me the waiver of late payment charges.

In the month of apr I requested him if he can get the late payment charges reversed he committed me the waiver of 1400/- and has taken the payment as ( min due -1400) and in the month of May when the waiver was not there I called him and had a check and he said he has missed it somehow and this he will be raising the waiver along with the current month charges(i.e 2000) and again has taken the payment as (min due - 2000) and again I receive the statement and no adjustements are there, then I got a complaint logged with customer care(MY BIGGEST MISTAKE) I logged the complaint on 27- May and after that I received not even a single call on the issue, in the meanwhile I was getting continuous calls from your collection people and I had asked them to update the details on my complaint as I do not have any update.

Now today I called your customer care for the update on the complaints and came to know that the complaint was closed on 28th without taking any confirmation from the customer even collection people (HSBC Mumbai) has not updated that the complaint is closed.

When I asked them why there were no confirmation taken or why I have not been updated on the complaint, they say I have to call then and check they will not call us, I am afraid if this is HSBC Customer Care.

Now I am asking for the waiver of 2000/-(Previous commitment) and 1300/- New late payment and Overdue charges.

So, This is to request you please go through the same and provide me the necessary waiver so that I can make further payments.

To bring in ur knowledge if i would have been informed by ur CC that they are not going to reverse the same on time I should have written it to u much earlier to get the same resolved, as delay fom their side has again let the payment not made on time.

Please update at the earliest to get the issue resolved so that I can get the payment made.

Also I will be surrendering the card looking at the service.

Thanks,
Rajan Kohli

Sub:- AAB card no. [protected]
Sir,
I want to bring to your kind notice the following point.
1. I have used freedom card to your bank no.[protected] last three years.
2. Your bank has provided me a loan of Rs. 1, 50, 000.00 agaianst my card due see my previous record in the month of Jan. 2008 and I have paid Rs. 4723.oo per month as a installment regulary (you can see my record).
3. In the first week of Oct. 2008 I have received call from your Delhi/Gurgaon office for payment of monthly installment. I request her that I want to deposit all the amount and how much amount will be deposited. She asked me you can deposited 1, 22, 500/-for full and final payment. She has deputed her representative from local Jalandhar office and he collect the amount.

4. I have given Cheque of Rs. 122, 500.00 of Std Chartarard Bank no. 56293 which was cleared on 14.10.2008.

5. In the month of Nov.2008 I have demanded for no. dues in your customer care. They Have inform me that you can deposited Rs. 14000/- App. then we have issue the NOC.

6. In the First week of DEC. they demanded Rs. App. 17000/- and Now they have demanded Rs. 19000/- App.

7. I have already write a letter to your office and email to cardservice but they have not solve my problem

Sir, I have requested you that please see this matter if I Paid all the amount i.e. 1, 22, 500.00 in the month of Oct. why they demanded Rs. 19000/-


Thanking you,

Yours faithfully,


(Om Parkash)
DAV Institute of Engg.& Technology
Kabir Nagar, Jalandhar.

I TOTALLY AGREE WITH YOU ANUJ, THIS IS NOTHING TO WORRY ABOUT FORGET ABOUT PAYING THEM MONEY JUST GO TO YOUR NEAREST POLICE STATION AND LODGE A COMPLAINT AGAINST THAT NO. WHICH YOU HAVE GIVEN ABOVE AND BE TRANSPARENT TO THE COPS, REST WILL BE TAKEN CARE BY THEM WHETHER IT BE A.K.CHAUDHARY OR VISHAL OR ANYBODY.ONE MORE THING ANUJ DON'T PAY THEM ANYTHING, IF YOU DON'T WANT TO GO TO THE COPS THEN CALL THE HDFC BANK CUSTOMER CARE HELPLINE AND TELL THEM I WANT TO SETTLE MY ACCOUNT AND THEY WILL GIVE YOU AN AMOUNT LESS THEN THE TOTAL AMOUNT MAY BE 40-45%LESS AND THAT TOO IN EMI'S ACC. TO YOUR CONVINIENCE.BUDDY I HAVE BEEN THROUGH ALL THIS AND TRUST ME NOTHING WILL HAPPEN, BECAUSE IF YOU WANT TO PAY THEN IT WILL BE ACCORDING TO YOU NOT THE BANK.SO CHILL AND ENJOY YOUR LIFE MATE.GOODLUCK.

HINDU NEWS PAPER 22 AUGUST 2008
Chennai

"Transfer cases of civil disputes to High Court" K.T. Sangameswaran
CHENNAI: The Madras High Court on Thursday directed the Registry to withdraw cases all over the State involving disputes of civil nature in which magistrates have ordered police investigation, call for the records and transfer them to the High Court.
Passing further orders on two criminal original petitions, Justice R. Regupathi said the Registry should place the entire material and particulars before the Chief Justice for orders for an enquiry in those matters. Further proceedings of all those cases pending with the magistrates concerned were stayed till the disposal of the proceedings by the court.
The judge said all records, including vigilance reports, might be placed before the Chief Justice for taking appropriate departmental action against the magistrates, in particular III, X, XVII and XVIII Metropolitan Magistrates, Chennai, and Judicial Magistrate-III, Coimbatore and Judicial Magistrate, Paramakudi.
The DGP was directed to instruct police officers who had received orders from the magistrates in such cases under section 156 (3) of the Cr.P.C and the Station House Officers (SHOs) who had entertained similar complaints in the name of "petition enquiry" to obtain opinion from the Director-General/Additional Director-General of Prosecution/Assistant Public Prosecutors and to file interim/final reports before the jurisdiction magistrates within two weeks. The DGP should file compliance report in three weeks.
Earlier, Justice Regupathi had directed the Registrar (Vigilance), High Court, to collect statistics of private complaints relating to credit cards, personal loans, housing loans, hire-purchase loans and default in payment of instalments and cases under section 138 of the Negotiable Instruments Act, wherein orders for police investigation were passed by magistrates. Accordingly, the Registrar submitted a report.
The judge said the huge number of cases entertained by the six magistrates was quite alarming.
Mr. Justice Regupathi said some judicial magistrates, in collusion with complainant bankers/financial institutions, were entertaining complaints relating to matters of civil nature and passed orders, under section 156 (3) of the Cr.P.C., for police investigation to the undue benefit of financial institutions. In some instances, they were entertaining similar complaints under section 200 of the Cr.P.C.
Vigilance inquiries were conducted, and the complaints entertained were quashed by the High Court. Despite the High Court's reaction and repeated directives to judicial magistrates not to refer matters of civil nature for police investigation, it had come to light that such trend was still in vogue.

Regarding Value Plus Credit Card -

Do you provide reward point on any shopping if yes then how can i see my obtained point?
As well as i have a petro card and i think according to your scheme, will get 2.5/5% (not sure) discount on filling up fuel but you have charged some extra from fuel charges instead of giving some discount.

So please let me update on my queries.

Thanks
Vikas Jain

we are using your credit card machine, for my business transcations. The machine has not working from last month 15th
but my transactions not processing, so please clear the problem as early as possible, if any clarification please return to the mail for the next processing

Thanking you

Leelavati Classic Motors P Ltd,
N Radhakrishna

We are using your swaping machine, for our business transactions. We mostly have foreign customers.In front of them we are feeling ashamed when they give credit card and when we have to say sorry.They ask which is the bank we say it's noneelse hdfc only. The machine has not working from last few months.I contacted ernakulam branch starting they said they will find solution in few hours after three days when i contacted i got reply is it will take atleast one week. When i asked for complaint no. after a long time they gave me that is 010 .
So, please clear the problem as early as possible, if any clarification needed please mail us,
Thanks
Sopanam Welcare Centre

we are using your credit card machine, for my business transations. we have seven branch and using your machine but your machine has not working properly.
but my transactions not processing, so please clear the problem as early as possible, if any clarification please return to the mail for the next processing

Thanking you

J.Thilagar
VASAN MEDICAL HALL
Contact No:[protected].
another email:[protected]@yahoo.com

Want to know the procedure of installing credit card machine.

dear sir,
pls.repair the machin.
j.p.enterprises
1365, sadashiv peth
bajirao road
pune-411030

Sir/Madam,
with deep sorrow want to inform you that i am your customer since jan 2008 .

i m holding your credit card no. [protected].

we are not intentional defaulters but due to poor from your side leads me to pay more charges like late payments and over due amount charges on outstanding amount
i have complaint several times on call center but al my requests
goes in vain.

sir,
i request you to kindly look in to the matter, following are the irregularities

1. delivery of statements after due date.

2. uncessary late payments charges amount which ahave already
paid in time

thanx!

sincerely yours
rajni arora
#1080/10 st no 3
bal singh nagar
basti jodhewal

Please Send Me a statement on this E-mail

I credit card holder with HDFC Bank. I have not received my credit card statement for one month. please send me my statement bill as early a possible as my last due date please contact me my emial id. [protected]@rediffmail.com & my mobile no. [protected]. my card no. [protected]

Regards
Ashwani kumar
Rohini Delhi 85

I have a credit card in your Bank. I have not received my credit card statement for one month. please send me my statement bill as early a possible as my last due date please contact me my emial id. [protected]@yahoo.co.in & my mobile no. [protected]. my card no. [protected].

statement

What's wrong with all of you, posting here not only your phone nimbers but also your credit card numbers for the net to misuse!!

hi
I am khagendra Narayan Chouddhury.I have not received the statment for the month of June & july.Please send the stament at an earliest.

khagen.

I am NeetuVerm. I have not recived the statmant for last three month. Please send the statment earliest

below the complete detail of my complaint

Hi,

It is so frustrating to see that despite requesting you'll to fix an issue which was created by you all, my credit card bill shows a finance charge.

I have been paying bill in full without a fail.You guys created mess after March 09..& I have been penalised for the same..It seems that there is no resolution coming out.

You have issued reversed the finance charges, service charges & at same time your charging the same ..declaring transtion to nill.ultimatly only reversing 654.67 Rs...and then surpisingly you are charging a finance charge if Rs-445

Mr Mondal bringing you in loop, i hope the Super bosess will understand my issue


On Sat, 22 Aug 2009 04:05:40 +0530 wrote
>Hi Arun,
>

>
This is not I am looking for .I am well aware of whatever you have mentioned.
>

>
Sorry to say, but below mentioned explantion is a mere paraphrase asking to pay those extra charges.This is unfortunate to say that, you didnt mentioned any thing about solution or let me take the blame ..that I failed to explain...(Specific to your card account, we observe that the bank is in receipt of payment less than the total amount due towards the card outstanding since May'09 statement, thereby leading to levy of applicable finance charges. Further, we also wish to clarify that finance charge calculation is mentioned on your monthly statement.)
>

>
The reason for not paying the complete amount is, I am not going to pay finance Charge, Service Charge Cess just for the reason that the due for the month of april was at 90 Rs.I asked your rep at that time when l called to pay the same to carry forward without any charges.
>

>
Please check when I am paying a due of 22000 Rs in a month, why would I refuse to pay a small amount of Rs-90 in the month of April.You can also check my payment history there is no late payment till now
>

>
Its a humble request to remove those charges..post March...
>
Its a humble request to remove those charges..post March...
>
Its a humble request to remove those charges..post March...
>

>
I am writing the above statement thrice to make you understand, because from your mail, all I can understand is all the charges of Finance, Service & Cess is correct, hence pay the same.
>

>
On Wed, 19 Aug 2009 18:29:45 +0530 wrote
>
>Dear Mr.Srivastav,
>

>

>
This is further to your email regarding your HDFC Bank credit card account.
>

>
On receiving your email, our bank representative Ms.Meenu Mehta had attempted to contact you at the numbers recorded with us. However, we regret to note that our several attempts to reach you, did not meet with success. We request you to provide your latest contact numbers to enable us update our records.
>

>
At the outset, we are disheartened to note that your recent interactions with the bank has not been upto your satisfaction. We wish to assure you that it has and will always be our endeavour to ensure that you have no cause to complain in your banking experience with us. We have also taken a note of the concerns expressed and the same is shared with the concerned for suitable redressal.
>

>
We take this opportunity to clarify that payment for the minimum amount due should reach the bank by the payment due date to avoid levy of late fees and to keep the card account in regular status. We also take this opportunity to clarify that finance charges on part payments are calculated as follows:
>

>
On the total closing balance of your previous statement from the next day of your previous statement date to the date before your part payment or next statement date whichever is earlier.
>

>
On the remaining amount, this will be calculated till the next statement date from your date of payment.
>

>
Interest on current purchases are calculated from the date of debit to the current statement date.
>

>
Specific to your card account, we observe that the bank is in receipt of payment less than the total amount due towards the card outstanding since May'09 statement, thereby leading to levy of applicable finance charges. Further, we also wish to clarify that finance charge calculation is mentioned on your monthly statement.
>

>
We wish to state that we are honored by your card membership and urge you to continue usage of your HDFC International credit card for all your shopping and entertainment needs. We request you to reconsider your decision and provide us an opportunity to be of continued service.
>

>
Mr.Srivastav, please feel free to contact our representatives at[protected] or write to us at customerservices.[protected]@hdfcbank.com for any further assistance / clarification that you may require and we shall be glad to assist you.
>

>
In line with our focus and commitment to Customer Service, we trust we have addressed your grievance in a fair and equitable manner and the issue has been resolved to your satisfaction. In accordance with regulatory guidelines, we are required to mention that you may approach the Banking Ombudsman (appointed by the Reserve Bank of India), in the event you are not satisfied with our handling of your complaint. Should you wish to exercise this option, please log on to our website "www.hdfcbank.com" for details of the Banking Ombudsman Scheme - 2006, for further information on how to escalate complaints to the Banking Ombudsman.
>

>
Assuring you of our best services at all times.
>

>
Regards,
>

>

>
Arun C
>
Deputy Manager - Customer Services
>
Credit Cards
>

statement of sep.09

Disability of transaction by my hdfc credit card cannot be accessed due to an uncertainity message showning as PICK UP card

I am holding a hdfc credit card and its limit was Rs 10, 000 and I have asked to enhance into Rs.20, 000 . was told that it i enchanced

Hi I m holding the HDFC credit card.The limit of the credit card is Rs:20000/- & I want to request to plz enhancement the limit of my card. U can see my payment deposit date. Every time we deposit the payment timely before the due date..

Hi I m holding the HDFC credit card.The limit of the credit card is Rs:57000/- & I want to request to plz enhancement the limit of my card. U can see my payment deposit date. Every time we deposit the payment timely before the due date.. Card Ending 2539. Otherwise planning to discontinue with the worst service.

Regards

Wasim Tehsildar

errata : complaint no. 22805272
today I visited bank, yet again, I found the guard who misbehaved with me has made a point to stare at me on my visits .. not his fault may be coz he hail from slums.. .I feel sorry about the authority within the bank who fail to initiate action despite my complaint & subsequent calls to cx care to inquire about my complain status (I didnt received any cal/mail frm cx regarding my complain resolution)

On a cal made today(27/6 at 6:20pm) cx care executive admitted that my "feedback" not "complaint" would be forwarded to my home branch i.e, Aliganj in Lucknow, which will further take up this issue with Indiranagar branch in bangalore . .isn't it cool :) reason provided: "since I am cx of AliganjBranch, Lucknow" unfortunately till today I was under impression that I'm cx of HDFC Bank :(

We Manjunath & Sadiq booked for a Dio Bike on 9th July 2008 in Cityhonda, St.Marks Rd, Branch, B'lore. one Mr.Karthik from HDFC Bank was following regarding my loan & i made my down payment & all my cheques also given to him on 22nd July 2008, when i booked on 9th they said you will get the loan by 3days but today is 31st July & i received a compliant from Mr.Saravanan Murthy (D.S.T Manager) Cityhonda St.Marks Rd, Branch, B'lore stating that my loan payment is still not released from HDFC Bank & they don’t know the reason why.

I seriously don’t understand why you people are making so delay. If the problem is with your Executive Mr.Karthik means bloody [censored] off such staffs from your Bank or if the problem is with Bank I don’t need such service at all. Please cancel my loan and give back my down payment Amount what ever I paid. I never expected such service from your HDFC Bank. I am an Admin of Andromeda Marketing Pvt Ltd. We had a plan to open a Salary edge Account for Staffs of Andromeda Marketing Pvt Ltd But after seeing such service from your side I don’t need the Loan or any service from HDFC. This compliant is sent to all Pvt Bank’s of Bangalore all Branches.

Regards,

Manjunath / Sadiq
Cell: [protected] / [protected]

The amount of 112.36 Rs Has been deducted from my account as the IBT code

DearSir,
My Name :Rama Shanker Sharma
Loan Type - Education Loan
Loan AC[protected]
I have taken Loan from HDFC for SAP Certification of 170000 whcih had been issued to me in January 2008. But due to some resion I did 'nt attend that Certification and contected to HDFC for close this in April March 2008(Date -19th March 2008) that time HDFC Person told me that I did cant close that Loan before 6 month and I had to paid all six EMI.
Now in Present condition i had Paid all six EMI properly and want to close this loan with returning this CHEQUE for this I contected so many persons of HDFC but nobody replied me properlly and they dont have have propen answer to close this loan with returning my cheqe (That was issued by HDFC to me ).
i contect MAMATA in chandigarh, Ayesha in DELHI, Sandep in Jaipur, Nobody has proper answer .

Before 7 days i had sent a mail to HDFC Regarding this issue . No i am finally giving a warning to HDFC.
Close this Loan and stop the ECS Deduction otherwise within 7 days I will file a complain in COURT regarding this issue

The amount of 112.36 Rs Has been deducted from my account as the IBT code i.e on 12/09/2008.can i have clarification on the same please..

Subject: HDFC Bank 2nd time payment deduct forcebly in my a/c after final sattlement
Dear Sir

I was surprise, Bank are treated like a Cheater because bank are forcebly deduct amount Rs. 9956.95 without my knowlage in my HDFC Bank A/c after final sattalement of credit card payment. I was so many verval communicate but no resonce at you side.

Complaint Details : THIS IS THE SECOUND TIME I GOT CHEATED BY HDFC BANK.WE HAVE MORE THEN 5000 ACCOUNT OF EMPLOYEES OF MY COMPANY IN HDFC BANK Consequences : yestreday when after takig fuel from a pertol pump, i had give my debit card to service people for swipping the card, petrol pump person returned it back to me saying insufficient funs in the account. i got shocked because was having inr9960.00 in my HDFC account and was not acrrying enough cash with me..
Kindly reverse my payment otherwise I go to consumer Court.


regards

Dear Sir,

On ATM mini statement I have found dedution of IBT 110.30 from my account my account No. is [protected]. Kindly clear what type of charges are you directly deducted from my account without given any information.

Sachin Deshpande

I am YogeshKumar Shukla From Amreli (Gujrat), I have hdfcbank visagold credit card at least one year. during this time I tranject only Shree Krishna trading co. Ahmedabad, but some unauthorise use could have been used my cards through internet so I have lost atleast 20 thousand indian Rs. I Acomplain submitted by me at Ahmedabad Office through post and At chennai Office via email sinse tow months ago but still no proper reply by bank authority and bank never speak about my lost money so now what can I do please tell me my mob no is [protected]
my address proff is below :-
"Avadh Residency", Block no. B/6,
Chital ROad, Amreli.
Pin :- 365601 (Gujrat)

i have hdfc credit card number [protected] .we already send u a massage regarding the payment, till date i don't receive the bill of these payment .
you already hold my hdfc saving account with out inform me .i m ready to pay these amount in installment only .if i m not interested to pay these bill, why i deposit my amount in the hdfc bank.
u dont have any right to hold my account . i[censored] r interested in sattilment please revert the mail otherwise we will meet in consumer court .

regards
sherwani