HDFC Bank Complaints & Reviews

as iu have a credit card with your bank vide credit card no [protected] as i had been told that someone has misused my credit card and now bank will cancel this card and send yoy the new card but till date i didnot recd my credut card you are requested to kindly send me the credit card at the earliest or call me at this no [protected]

thanks & regards

maninder pal singh

ATM — WITHDRAWL OF MONEY FROM HDFC ATM

Dear Sir,
I (Miss Parul Singh) am having a salary account in UBI ASAF ALI ROAD BRANCH bank(A/C NO. [protected]).This is regarding a transaction(Dated:[protected], Particulars: [protected]/[protected]/413) made from my salary account ,I was withdrawing Rs. 3000 from HDFC BANK ATM in Munirka ,New Delhi, the whole process took place, but at end the message which was shown was ‘CARD IS INVALID’ and the amount was deducted from my salary account . So please look into this matter I’ll be highly obliged to you.
THANKING YOU.
Yours Faithfully,
PARUL SINGH

Dear Sir/Madam
Plz Give me Entraction How to Activate my Account

To,
The Branch Manager,
HDFC Bank,
11th Floor, Ambadeep Building,
14, K.G. Marg.
New Delhi.

Sub: Non accepting the Loan amounting Rs.48, 043/-

Sir,
I was applied for a loan of Rs. 1, 00, 000/-(Rs.One Lack) your representative Sh. Noor Mohammad who was collecting my document from my office i.e. Room No. 106, Directorate General of Home Guards & Civil Defence, Nishkam Sewa Bhawan, CTI Raja Garden. He give me assurance that my required loan amount Rs.1, 00, 000/- has been approved and the documents are required to be sign. I asked him to show me approval but he gets my sign. And keep me in dark.

A disbursement Advice dated Mar-11-2008 Reference No.[protected] Account No. 12862935 a loan of amounting Rs. 48, 043/-(Rupee Forty Eight Thousand Forty Three Only) have been sanctioned and delivered to my office to some one.

Sir I was applied for loan Rs. 1, 00, 000/-(One Lakh Only) and sanctioned amount is very lover and not fulfill my requirement and not sufficient for me this amount is not acceptable to me I am surrendering this Cheque to you

It is therefore requested kindly cancelled this loan.

Thanking you

Yours truly,


(MOHD.FAROOQ)
Instructor Civil Defence,
Encl. Cheque No. 179554 dt. 11/03/2008 Dte, Genl. Of HG & CD,
Room No. 106, First Floor
(M) [protected], (O[protected] Ext.no. 726
Copy to :-
1. Governor Reserve Bank of India, with the request to kindly see the working procedure of bank and working of their staff.
2. Delhi State Consumer forum with the request to kindly help me in this case against the Bank Policy or their employee.
3. Manager Punjab National Bank, with the request to kindly stop the any kind of payment releasing to HDFC Bank through Cheque No. 050775, 050776, 050777 and 050778 or ECS
4. Hon’ble Supreme Court of India, New Delhi for information please.


(MOHD.FAROOQ)

My international debit card has been blocked. Kindly relese the lock so that i can draw money from ATM's.

This is one of the bad service they giving after deduction a amount the sending latter to home before increasing the account from 2500 To 10000 They didn't send me latter after charging the 827 they send the latter to my home this is very bad from HDFC BANK JAKASANDRA Branch

They Give Me Contact no They didn't pick the call so please take action

Thanks

This is very very very very very very very very bad service i see that before increasing the account balance they didn't send the latter after charging amount they send me the latter

HDFC Credit Card — False commitments and undue harassments by HDFC Credit Card employees

I AM CUSTOMER OF YOUR BANK , MY GOLD CARD NO-[protected] . ON 25.10.2007 FROM BHUBANESWAR BRANCH A CALL COMMING FROM [protected] AT 13.55 CALL WAS A LADY , WHO THREATEN AND USED UNCIVILISED WORDS TO ME . IT WAS UNBEARABLE .WE HOPE BANK WILL INQUARY THIS MATER AND TAKE ACTION AGAINEST THE LADY WITHIN SEVEN DAYS , OTHERWISE, I COMPAIL TO SUIT A DIFAMATION CASE AGAINGT THE EMPLOYEE ASWLL AS THE BANK .

I completely agree to this.. HDFC Sucks... Life threatening calls till abusive words for us and even for our family members... shut down this godamn bank...! not worth having any customers, you dont deserve any!

AXIZ BANK/CREDIT CARD — False commitment made and deny of commitments by officers

AXIS BANK CREDIT CARD NO [protected]
On request of A Sales manager O[censored]TI BAnk now Axis Bank, I applied for a card.I made soem purchases but recieved the bill on 10th of April, the due date of the last payment.I made the payment and iformed customer care regarding the same, who in turn assured me of reversal.After that two statements were recieved by me but the charges were still reflecting.I called up customer care in July and the executive promised me a reversal and requested me to deposit the oustanding amount and the same would be reflecting against my credit balance in the next statement.I did so and made some purchases for the amount so that my bill would be balanced .But nothing happened.After that i have been regularly mailing them but there hasnt been any response.Instead everymonth they send the bill with accumalated charges.I have spent hundreds of rupees in calling them in their BOMBAY Customer care and even on request of a sales manager deposited the amount i had made purchases for.There hasnt been any reversal.I have umteen times asked them the recording regading my talk with the executive who had promised the reversal but they have been deviating from the statement and denying all such commitments.
The staements have damaged my credibility in my area and i am mentally harrased by AXIS Bank 's Behavior.There is no one to listen and the customer care doesnt response.I have sent more than 15 mails but there hasnt been a proper reply nor any action to resolve my problem.
Officers like Vineet garg, Prashant Kabade have promised to revert back but never ever done so.

Plz help and advise me for my next course of action

Thanking You
Regards

Naveen Kumar Agarwal
[protected]

I strongly agree with all those getting suffered for having HDFC Bank Credit card.For being an employee of a MNC, i have been requested several times to apply for a credit card of HDFC Bank by their executives.They rang me up in my mobile several times to convince me for applying the card.After many request, i have applied one.But idont like to purchase in credit card.But used for 2 or three times and i paid it back to bank before even getting the statement.But now they are sending statements which are showing that i have taken a credit of Rs.40, 000/- which is beyond my imagination.Now the bank executives are calling me up at my mobile and at my residence number and using abusive languages, and also threatening my elderly parents.Now, i have requested them to come to a settlement through my legal counceiler as i dont want harrashment of my elderly physically challeged parents.They have even send "Gumdas" to threaten my parents.Please suggest me what i should do in stead of keeping faith on the law of the land.

Rajeswari,

Please do not try to send me an pre drafted Email.

As per your last email i tried calling the Telephone #s mentioned there in the email both Bangalore and New Delhi(Looking For Miss Monica Khana).

This activity was repeated for Last three days and spoke to different executives. One of them was Disha Verma not ready to get Monica on line.

Now you have been telling me that there is no record of me reporting the loss of the card and i have captured incident from your organisation which is again catching my nerves.

I was told that you people have already sent me an Settlement letter and this shows in your record. I have not yet received any kind of settlement letter on the address given to you in one of my previous email and you should have a record of the delivery date and the person who received it.

Your executives don’t know how to talk to customers and their irate tone as if I have disturbed them.

I have been a part of the service industry for last 8 years and have never come across any situation where a customer was tortured till Death. I HAVE ALREADY SUFFRED TREMENDOUS LOSSES DUE TO THIS CREDIT CARD..

MENTAL SOCIAL FINANCIAL PERSONAL... I AM KEEPING A TRACK OF ALL THESE EMAILS TO SHOW PEOPEL HOW HDFC RUIN THE LIFE OF THE CUSTOEMRS WHO DRE TO OPEN AN ACCOUNT WITH THEM.

I HAD TO LEAVE Wipro Just because of this never ending Pain because you guys were eating my Hard earned Money(MY Salary)

HDFC force people to HANG Themselves

Thanks,
Victor Wilson
American EPay
Office:[protected] Extn: 2327
Fax:[protected]
Citicorp Plaza, Suite 510
8420 W. Bryn Mawr Ave
Chicago, IL 60631

From: HDFC Bank Credit Cards Support [mailto:customerservices.[protected]@hdfcbank.com]
Sent: 08 May 2008 08:29
To: [protected]@americanepay.com
Subject: RE:'HBL=[protected]' RE: RE: RE: RE: <AUTO> :'HBL=[protected]' Complaint/Feedback for - Credit Cards NET.CS.Hpg

Dear Mr. Dagar,

This is further to your recent email regarding your credit card account. On receipt of your email, we have once again taken up a detailed study of your case, basis your complaint and wish to share the following with you.

As communicated earlier, we observe that our records do not indicate your intimation on the loss of your credit card. We wish to reiterate that an amicable settlement had been arrived on the outstanding dues on your card for an amount of Rs.15300.00 payable in six monthly installments during the month of September'06. We observe that the payment towards the same was not effected within the stipulated time frame and the settlement was deemed null and void.

As clarified in our earlier emails, we take this opportunity to reiterate that a settlement on the card account is arrived upon mutual agreement between the customer and the Bank and a settlement letter is issued upon finalisation / acceptance by both the parties on the outstanding dues at that point in time. We wish to inform you that upon your request, the settlement was reconsidered and the same was validated. We wish to highlight that we had processed the refund of lien for an amount of Rs.6730.00 towards your savings account.

As mentioned earlier, owing to the fact that the Bank has incurred a financial loss due to the earlier settlement offer, the Bank reserves the right to refer your card details to the negative database/regulators. As is mentioned in the Card usage guide relating to the Credit Bureau India Ltd.(CIBIL), the Bank is authorised to disclose from time to time any information regarding the credit card(s) to any credit bureau (Existing and Future) without any notice to the customer. The Credit Bureau India Ltd.(CIBIL) is an initiative of the Government of India and Reserve Bank of India to improve the functionality and stability of the financial system. All Banks and financial institutions participating in this initiative are required to share customer data with CIBIL.

Mr. Dagar, we regret our inability to accede to your request to delist your details from the referred database in the absence of payment of Rs. 57328.76 towards your credit card account. We request you to effect necessary payment to enable us do the needful.

We request you to contact our bank representatives, at the contact number:[protected] to arrive at an amicable resolution and for any further assistance / clarification that you may require with regard to your credit card.

We request you to contact our Bank Officer, Ms. Monica Khanna at the contact number:[protected]/41809124 for any further assistance / clarification that you may require with regard to your credit card.

Assuring you of our best attention at all times.

Regards


Rajeswari Jayasekar
Senior Manager – Service Quality
Credit Cards





-----Original Message-----
From: victor Wilson ([protected]@americanepay.com)
Date: Monday, May 05, 2008 05:36 PM
To: 'HDFC Bank Credit Cards Support' (customerservices.[protected]@hdfcbank.com)
Subject: RE: RE: RE: RE: <AUTO> :'HBL=[protected]' Complaint/Feedback for - Credit Cards NET.CS.Hpg

Shalini,

Thanks and i will wait for your response.

Thanks,
Victor Wilson
American EPay
Office:[protected] Extn: 2327
Fax:[protected]
Citicorp Plaza, Suite 510
8420 W. Bryn Mawr Ave
Chicago, IL 60631

From: HDFC Bank Credit Cards Support [mailto:customerservices.[protected]@hdfcbank.com]
Sent: 03 May 2008 02:04
To: [protected]@americanepay.com
Subject: RE:'HBL=[protected]' RE: RE: RE: <AUTO> :'HBL=[protected]' Complaint/Feedback for - Credit Cards NET.CS.Hpg



Dear Mr. Dagar,

This is further to your appended email regarding your card account.

We wish to inform you that we are looking into your concerns and will respond to you within 7 business days. We thank you for your patience and request you to bear with us in the interim.

Assuring you of our best attention at all times.

Regards,


Shalini
Deputy Manager - Correspondence
Credit cards

-----Original Message-----
From: victor Wilson ([protected]@americanepay.com)
Date: Tuesday, April 29, 2008 09:15 PM
To: 'HDFC Bank Credit Cards Support' (customerservices.[protected]@hdfcbank.com)
Subject: RE: RE: RE: <AUTO> :'HBL=[protected]' Complaint/Feedback for - Credit Cards NET.CS.Hpg

Rajeshwari,

Madam with due respect!

See there is no point beating around the same facts which we have already discussed and read numerous times. If you look back in your records you would find that i have been telling you that ALL THIS HAPPENED DUE TO THE LOSS OF THE CARD AND LATER ON MISUSED. DUE TO SOME TECHNICAL REASONS THIS IS NOT RECORDED IN YOUR SYSTEM(Also told to me by one of your credit officer from Delhi)

Let me shout AND SCREAM TO THE TOP OF MY VOICE AND TELL YOU THAT I DIDNT MISUSE THE CREDIT CARD AND IT WAS STOLEN. PLEASE ALL THIS IS GIVING ME MENTAL TORTURE AND DISTURBING MY PEACE. PLZ PLZ DONT FORCE ME COMMIT A SUICIDE DUE TO THIS TRAUMA. My only mistake is that i signed on that credit card application which you people reflected as a big offer when i opened another account as a salary account at Wipro... Plz plz plz don’t do this this is harassment till death.

I HAVE BEEN DEALING WITH HDFC BANK SINCE MY FIRST JOB(2001-BARISTA) AND STILL HAVE AN ACCOUNT WITH YOU PEOPLE. Does that tell you that i have been associated with HDFC since last 7 years in different companies.

Please get the needful done and lets not make it any more difficult

Thanks,
Victor Wilson
American EPay
Office:[protected] Extn: 2327
Fax:[protected]
Citicorp Plaza, Suite 510
8420 W. Bryn Mawr Ave
Chicago, IL 60631

From: HDFC Bank Credit Cards Support [mailto:customerservices.[protected]@hdfcbank.com]
Sent: 29 April 2008 10:07
To: [protected]@americanepay.com
Subject: RE:'HBL=[protected]' RE: RE: <AUTO> :'HBL=[protected]' Complaint/Feedback for - Credit Cards NET.CS.Hpg

Dear Mr. Dagar,

This is further to your recent email regarding your credit card account.

We take this opportunity to reiterate that our records do not indicate your intimation on the loss of your credit card. We once again clarify that that an amicable settlement had been arrived on the outstanding dues on your credit card account for an amount of Rs.15300 payable in six installments during the month of September 2006. As the payment towards the settlement amount on your credit card accountwas not effected within the stipulated time frame, the settlement was deemed null and void.

As mentioned in our earlier interaction, a settlement on the card account is arrived upon mutual agreement between the customer and the Bank and a settlement letter is issued upon finalisation / acceptance by both the parties on the outstanding dues at that point in time. Basis your concerns expressed on the exercise of lien on your savings account, for an amount of Rs.6730.00, we had reconsidered the settlement on your credit card dues and had arranged to refund the amount of Rs.6730.00 earlier claimed from your savings account.

We understand that you are not in receipt of the settlement letter of your credit card account. We have arranged to resend the same to the address as mentioned by you. You may look forward to receiving the same shortly.

As clarified earlier, it is clearly mentioned in the Card usage guide that, as per the extent of business the bank is authorised to disclose from time to time any information relating to Credit Card(s), to any credit bureau (Existing and Future) without any notice to the customer. The Credit Bureau India Ltd.(CIBIL) is an initiative of the Government of India and Reserve Bank of India to improve the functionality and stability of the financial system. All Banks and financial institutions participating in this initiative are required to share customer data with CIBIL.

Owing to the above and the fact that the Bank has incurred a financial loss due to the earlier settlement offer, the Bank reserves the right to refer your card details to the negative database/regulators. We reconfirm that we would be able to delist your details from the referred database on receipt of your payment for the total outstanding of Rs.57328.76 towards your credit card account.


We request you to contact our Bank Officer, Ms. Monica Khanna at the contact number:[protected]/41809124 for any further assistance / clarification that you may require with regard to your credit card.

Assuring you of our best attention at all times.

Regards


Rajeswari Jayasekar
Senior Manager – Service Quality
Credit Cards











-----Original Message-----
From: victor Wilson ([protected]@americanepay.com)
Date: Friday, April 25, 2008 08:31 PM
To: 'HDFC Bank Credit Cards Support' (customerservices.[protected]@hdfcbank.com)
Cc: [protected]@ndtv.com ([protected]@ndtv.com)
Subject: RE: RE: <AUTO> :'HBL=[protected]' Complaint/Feedback for - Credit Cards NET.CS.Hpg

Dear Rajeshwari,

Thanks for reverting back to me after such a long wait however I am not convinced with whatever facts and figure you have mentioned in your email.
TA
First thing first...

I tried contacting you people at the # given in your email however till date they don’t respond back. They try to treat me with no respect and I feel humiliated by the unprofessional words they use.

A settlement letter was never sent to me on the address for communication.
I have been requesting for the same since the month of December 2007 and that long enough a period to be patient.
I carry no records of this settlement which is again not professional.

Let me remind you that I still hold an account with HDFC and also have plans to be with the same organization for this new venture American EPay.

WE ARE IN A URGENT REQUIREMENT OF 50 NEW SAVINGS/SALARY ACCOUNTS FOR THE EMPLOYEES WORKING AT AMERICANEPAY WHICH HAS BEEN RECENTLY OUTSOURCED IN India.

I understand all the legal notifications which you have tried to express in your email however you probably have no idea of the HARRASMENT which I have been through and looks like it’s being CONTINUED .

The loss was not only to your bank however it was to me too in a greater extent(MENTAL/Social/Financial).Lost my peace due to this trauma I repeat once again THE CARD WAS LOST & Misused. I AGREED TO PAY THE SETTLEMENT AMOUNT

So here I would request(polite) you to do the needful to take my name out of the negative database and send me the letter at my Current address:::

931/Ist Floor
Sector 23a
Gurgaon.



Thanks,
Victor Wilson
American EPay
Office:[protected] Extn: 2327
Fax:[protected]
Citicorp Plaza, Suite 510
8420 W. Bryn Mawr Ave
Chicago, IL 60631

From: HDFC Bank Credit Cards Support [mailto:customerservices.[protected]@hdfcbank.com]
Sent: 25 April 2008 09:31
To: [protected]@americanepay.com
Subject: RE:'HBL=[protected]' RE: <AUTO> :'HBL=[protected]' Complaint/Feedback for - Credit Cards NET.CS.Hpg

Dear Mr. Dagar,

This is further to your recent email .regarding your credit card account.

At the outset, we regret to note the concerns expressed in your email. We take this opportunity to clarify the concerns expressed. We wish to state that payment of atleast the minimum amount due towards the card outstanding needs to be received by the bank to avoid levy of bank charges and ensure that the card account is active and available for usage.

On examination of our records, we observe that we were not in receipt of payment to cover the minimum amount due as per your monthly outstanding since August 2007. Owing to the same, the card account continued to incur bank charges and the credit card was subsequently invalidated from further usage. Further we observe that an amicable settlement had been arrived on the outstanding dues on your credit card account for an amount of Rs.15300.00 payable in six installments during the month of September 2006. As clarified earlier, we once again wish to inform you that a settlement on the card account is arrived upon mutual agreement between the customer and the Bank and a settlement letter is issued upon finalisation / acceptance by both the parties on the outstanding dues at that point in time.

Basis your concerns expressed on the lien exercised on your savings account for an amount of Rs.6730.00, we had reconsidered the settlement on your credit card account and had arranged to refund the amount of Rs.6730.00 earlier claimed from your savings account. A written communication in this regard was also sent to your mailing address as per our records.

We take this opportunity to clarify your specific query on the card account details appearing in the negative lists, it is acknowledged in your Card Member Agreement that, as per the extent of business the bank is authorised to disclose from time to time any information relating to Credit Card(s), to any credit bureau (Existing and Future) without any notice to the customer. The Credit Bureau India Ltd.(CIBIL) is an initiative of the Government of India and Reserve Bank of India to improve the functionality and stability of the financial system. All Banks and financial institutions participating in this initiative are required to share customer data with CIBIL.

Owing to the above and the fact that the Bank has incurred a financial loss due to the earlier settlement offer the bank reserves the right to refer your card details to the negative database/regulators. We would be able to withdraw your details from the shared database on receipt of your payment for the total outstanding of Rs.57328.76 towards your credit card account.

We request you to contact our bank representatives, at the contact number:[protected] for any further assistance / clarification that you may require with regard to your credit card.

Assuring you of our best attention at all times.

Regards


Rajeswari Jayasekar
Senior Manager – Service Quality
Credit Cards



-----Original Message-----
From: victor Wilson ([protected]@americanepay.com)
Date: Friday, April 25, 2008 07:18 PM
To: 'HDFC Bank Credit Cards Support' (customerservices.[protected]@hdfcbank.com)
Subject: RE: <AUTO> :'HBL=[protected]' Complaint/Feedback for - Credit Cards NET.CS.Hpg

This is the third email and still waiting for someone to contact me regarding my settlement letter.
Please show some sense of courtesy and professionalism.

Thanks,

Vishal

Thanks,
Victor Wilson
American EPay
Office:[protected] Extn: 2327
Fax:[protected]
Citicorp Plaza, Suite 510
8420 W. Bryn Mawr Ave
Chicago, IL 60631

From: HDFC Bank Credit Cards Support [mailto:customerservices.[protected]@hdfcbank.com]
Sent: 18 April 2008 16:00
To: Victor Wilson
Subject: <AUTO> 'HBL=[protected]' :'HBL=[protected]' Complaint/Feedback for - Credit Cards NET.CS.Hpg

Dear Customer,
Thank you for writing to us.
This is a system-generated response to acknowledge receipt of your e-mail. The subject line contains the reference number allotted to your e-mail. This interaction is being tracked through the above reference number and we request you not to change the subject line in future correspondence. Your feedback is important to us and we are committed to provide a satisfactory resolution. Our Customer Service Executives will respond within a maximum of two working days. In case your query requires further investigation and takes a longer time, we will keep you informed on the time required for resolution.

If you are an existing credit cardmember and have not mentioned your credit card number in your e-mail, please send us an e mail mentioning the same, to help us assist you faster.Our customer service representatives are available 24 hours a day, 365 days in a year for online assistance for your credit card queries at the call center numbers mentioned in the below URL.
http://www.hdfcbank.com/personal/cards/popup_ccnumbers.htm
Assuring you of our best services.
Regards,
Credit Cards Team

Disclaimer :
The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organisation is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise . The contents of this message may not necessarily represent the views or policies of HDFC Bank Ltd.


-----Original Message-----
From: Victor Wilson [[protected]@americanepay.com]
Sent: Saturday, Apr 19 2008 2:20AM
To: customerservices.[protected]@hdfcbank.com [customerservices.[protected]@hdfcbank.com]
Cc: [protected]@americanepay.com [[protected]@americanepay.com]
Subject: :'HBL=[protected]' Complaint/Feedback for - Credit Cards NET.CS.Hpg
Mr. Philip,

CC  Rajeswari Jayasekar



I would request you to send me my settlement letter from HDFC Regarding the settlement of my account. As I have been waiting for the same since last four months.

I still hold a savings account with you people and still facing problems due to this settlement.

I had applied for an Education loan from a financial institution(other than HDFC) and found out that you people have put my name in a negative database which is like a HARRASMENT for rest of my life.

If you look at the chain email below you will understand the whole situation.

I was thankful to you people for helping me out at that time when we resolved the issue however it’s not fully resolved.

I had a word with the Billing executive and she was not able to help me with my concern.

I would be looking to hear back from you.

You can contact me at [protected] & [protected]

My Address is as follows

Vishal Dagar
931 First Floor
Sector 23A
Near IMT college
Gurgaon


Thanks,
Victor Wilson
American EPay
Office:[protected] Extn: 2327
Fax:[protected]
Citicorp Plaza, Suite 510
8420 W. Bryn Mawr Ave
Chicago, IL 60631







Dear Mr. Philips,

I am happy and Thankful to few professional people like I came across while resolving this issue.

My best regards to you and your team. Thanks for keeping the trust and winning a customer once again.

Thank you

Vishal


Thanks,
VICTOR WILSON
Best Practices
American Epay
[protected] extn:2327
E-mail:[protected]@americanepay.com
Fax:[protected]
American EPAY Inc.
Citicorp Plaza, Suite 510
8420 W. Bryn Mawr Ave
Chicago, IL 60631



-----Original Message-----
From: HDFC Bank Credit Cards Support [mailto:customerservices.[protected]@hdfcbank.com]
Sent: Friday, December 07, 2007 10:54 PM
To: Victor Wilson
Subject: RE:'HBL=[protected]' Complaint/Feedback for - Credit Cards NET.CS.Hpg

Dear Mr. Dagar,

This is further to your recent email regarding your credit card account.

As mentioned in our earlier interaction and as apprised during the conversation with our Bank Officer Ms. Monica Khanna, we reconfirm that we have refunded the amount of Rs.6730.000 to your savings account. We confirm that your credit card is currently invalidated and there is no outstanding as on date on your credit card account. We assure you that you would be in receipt of a written communication regarding the same shortly.

In view of the above and the clarifications provided on your earlier interactions, trust the matter stands clarified and concluded.

We request you to contact our bank representatives, at the contact number:[protected] to arrive at an amicable resolution and for any further assistance / clarification that you may require with regard to your credit card.

Assuring you of our best attention at all times.

Sincerely


Dinkar Philips
Deputy Vice President- Debt Management
Credit Cards.


-----Original Message-----
From: Victor Wilson ([protected]@americanepay.com)
Date: Thursday, December 06, 2007 09:10 PM
To: 'HDFC Bank Credit Cards Support' (customerservices.[protected]@hdfcbank.com)
Subject: RE: Complaint/Feedback for - Credit Cards NET.CS.Hpg

Dear Rajeshwari,

I thank you for your time and efforts to resolve the issue. Today I got a confirmation call from one of your representative Maulika and she confirmed that the previous settlement has been considered and I will be getting a settlement letter shortly.

Please bless it if the above information is correct.

Thanks once again for the big relief.

Thanks,
Vishal


Thanks,
VICTOR WILSON
Best Practices
American Epay
[protected] extn:2327
E-mail:[protected]@americanepay.com
Fax:[protected]
American EPAY Inc.
Citicorp Plaza, Suite 510
8420 W. Bryn Mawr Ave
Chicago, IL 60631



-----Original Message-----
From: Victor Wilson [mailto:[protected]@americanepay.com]
Sent: Monday, December 03, 2007 8:34 AM
To: 'HDFC Bank Credit Cards Support'
Subject: RE: 'HBL=[protected]' Complaint/Feedback for - Credit Cards NET.CS.Hpg

I have been trying to contact your customer centre regarding this and they don’t speak on the same lines we have been talking since momths n months now.

Please stop fwd these already drafted emails and request you to be specific on certain aspects. I am reachable on my cell phone and if you can’t call me then give me the number of a responsible person I can contact.

We need to resolve this ASAP.


Thanks,
VICTOR WILSON
Best Practices
American Epay
[protected] extn:2327
E-mail:[protected]@americanepay.com
Fax:[protected]
American EPAY Inc.
Citicorp Plaza, Suite 510
8420 W. Bryn Mawr Ave
Chicago, IL 60631



-----Original Message-----
From: HDFC Bank Credit Cards Support [mailto:customerservices.[protected]@hdfcbank.com]
Sent: Monday, December 03, 2007 6:23 AM
To: Victor Wilson
Subject: RE:'HBL=[protected]' Complaint/Feedback for - Credit Cards NET.CS.Hpg

Dear Mr. Dagar,

This is further to your recent email regarding your credit card account.

We take this opportunity to reiterate that our records do not indicate your intimation on the loss of your credit card. We wish to clarify that your earlier settlement on your credit card account has been validated and we have arranged to refund the amount of Rs.6730.00 earlier claimed from your savings account.

The same would be effective shortly.

Mr. Dagar we request you to contact our bank representatives, at the contact number:[protected] for any further assistance / clarification that you may require with regard to your credit card.

Assuring you of our best attention at all times.

Sincerely


Rajeswari Jayasekar
Manager – Service Quality



-----Original Message-----
From: Victor Wilson ([protected]@americanepay.com)
Date: Thursday, November 29, 2007 08:49 PM
To: 'HDFC Bank Credit Cards Support' (customerservices.[protected]@hdfcbank.com)
Subject: RE: Complaint/Feedback for - Credit Cards NET.CS.Hpg

Hi Rajeswari,

I appreciate your attention and the time you devoted to address my concern however with due respect I would like to disagree on the note that your bank do not have records of the card loss.

I had reported the loss of my card at 02.30 am on the very same day I discovered it.

Could you be more specific about the reconsideration on settlement of my credit card? Does that mean I need to go through another settlement or the previous settlement is considered as I have paid the entire amount with penalties etc?

I m not asking you any refund here instead want to settle this problem ASAP as this is once again disturbing my peace of mind.

I am already under medication and expect you to make it short and simple.

Once again let me repeat that I am not interested in any new settlement where you guys expect me to pay some money to settle the card.

Thanks for your time.

Vishal






Thanks,
VICTOR WILSON
Best Practices
American Epay
[protected] extn:2327
E-mail:[protected]@americanepay.com
Fax:[protected]
American EPAY Inc.
Citicorp Plaza, Suite 510
8420 W. Bryn Mawr Ave
Chicago, IL 60631



-----Original Message-----
From: HDFC Bank Credit Cards Support [mailto:customerservices.[protected]@hdfcbank.com]
Sent: Thursday, November 29, 2007 8:07 AM
To: Victor Wilson
Subject: RE:'HBL=[protected]' Complaint/Feedback for - Credit Cards NET.CS.Hpg

Dear Mr. Dagar,

This is further to your recent email regarding your credit card account.

It is unfortunate to note the concerns expressed regarding your interactions with the Bank. We wish to assure you that it is our constant endeavor to provide outstanding service to our customers and ensure that their banking experience with us is always pleasurable. We have taken cognisance of your feedback expressed and the same is shared with the concerned for suitable redressal.

We wish to clarify that regular contacts are established by the Bank to keep our customers updated on the status of their accounts and remind them of any dues which are to be paid to regularise their accounts. As the payment towards the agreed amount was not received within the stipulated period, the settlement was considered void.

We wish to inform you that our records do not indicate your intimation on the loss of your credit card. Basis your concerns expressed, we have reconsidered the settlement on your credit card account and have arranged to refund the amount of Rs.6730.00 earlier claimed from your savings account. The relevant credit in your Bank account would reflect shortly. We confirm that your credit card is currently invalidated from further usage.

We request you to contact our bank representatives, at the contact number:[protected] for any further assistance / clarification that you may require with regard to your credit card.

Assuring you of our best attention at all times.

Sincerely


Rajeswari Jayasekar
Manager – Service Quality
Credit Cards





-----Original Message-----
From: Victor Wilson ([protected]@americanepay.com)
Date: Thursday, November 22, 2007 04:07 AM
To: 'HDFC Bank Credit Cards Support' (customerservices.[protected]@hdfcbank.com)
Subject: RE: Complaint/Feedback for - Credit Cards NET.CS.Hpg

Dear Philips,

I agreed with all terms and conditions of your bank at the time of settlement however you have no idea of the harassment and frustration I went through because of your organization and people working there. You need to look back on the regularity of payments till January and after that it was interrupted only because of the misleading by your people.

Overall I have already paid more than I was supposed to pay and I carry all the required documents to prove it.

Banking is another name of trusting people for your money and other needs not harassing them with abusive languages and threatening to them.

I was supposed to get my settlement letter from your end which I never received from your end I still cared to pay my instalments as per told.

I have already been contacted by the credit managers from the local office at my home and I have explained the situation to them number of times.

I appreciate the time u took to contact me and I have nothing against you however I would be interested in elevating your attention to the kind of experience I had dealing with HDFC. I was using your bank for my salary account since 2001 under different companies and had never expected this kind of treatment.

I have already mentioned about not making any further payments towards the whatever outstanding showing for that card. I hope u forgot to realize the card was stolen and I still had the courtesy to pay the settlement amount.

Thanks for your time


Thanks,
VICTOR WILSON
Best Practices
American Epay
[protected] extn:2327
E-mail:[protected]@americanepay.com
Fax:[protected]
American EPAY Inc.
Citicorp Plaza, Suite 510
8420 W. Bryn Mawr Ave
Chicago, IL 60631



-----Original Message-----
From: HDFC Bank Credit Cards Support [mailto:customerservices.[protected]@hdfcbank.com]
Sent: Wednesday, November 21, 2007 2:01 AM
To: [protected]@americanepay.com
Subject: RE:'HBL=[protected]' Complaint/Feedback for - Credit Cards NET.CS.Hpg

Dear Mr. Dagar,

This is further to your recent email regarding your credit card account.

On receipt of your mail, we have taken a detailed review of your complaint and wish to share our findings with you. We wish to state that payment of at least the minimum amount due towards the card outstanding needs to be received by the bank to avoid levy of bank charges and ensure that the card account is active and available for usage.

On examination of our records, we observe that an amicable settlement had been arrived on the outstanding dues on your credit card account for an amount of Rs.15300 payable in six instalments during the month of September 2006.

We wish to share that settlement offers are time bound and are decided based on the prevalent outstanding dues on the card account. Hence it becomes essential to avail/comply to the terms of the settlement offer by effecting a payment towards the agreed amount within the stipulated period, in the absence of which the same would be considered void.

We observe that we have been in receipt of payment towards the settlement amount on your credit card account however, the same was not effected within the stipulated time frame. Hence, the settlement was deemed null and void.

We invite your attention to our card member agreement where it is clearly mentioned that the Bank, at any time and without notice, will have a right of lien and set off on all monies belonging to the card member standing to their credit in any account whatsoever with the bank or in the possession or custody of the bank. In the absence of payment, the lien was invoked by the bank on your savings account and an appropriate notice was sent to your mailing address as per the bank records. In view of the same, an amount of Rs. 6730.00 was claimed from your savings account towards your credit card dues.

Mr. Dagar, we confirm that your card account is currently invalidated from further usage.

We request you to contact Mr. Nishant Sharma, at the contact number: [protected] for any further assistance / clarification that you may require with regard to your credit card.

Assuring you of our best attention at all times.

Sincerely


Dinkar Philips
Deputy Vice President- Debt Management
Credit Cards.



-----Original Message-----
From: [protected]@americanepay.com ([protected]@americanepay.com)
Date: Friday, November 16, 2007 02:40 AM
To: [protected]@hdfcbank.com ([protected]@hdfcbank.com)
Subject: Complaint/Feedback for - Credit Cards NET.CS.Hpg

[protected][protected][protected][protected][protected]
Customer Type : Resident Indian
Customer Name : Vishal Dagar
Country : INDIA
City : New Delhi
Residence/Office No. :[protected]
Mobile No. : [protected]
Email ID : [protected]@americanepay.com
Product about which Complaint / Feedback : Credit Cards
Other Product about which Complaint / Feedback :
Your Complaint / Feedback (s) : Credit card # [protected] debit card [protected] My credit card was stolen and I reported the issue little later however I was ready to pay the amount which was reflecting on my side. it has been a terrible experience since day one using HDFC AS my banking company I was given a settlement amount of 15300. to be paid in six months. The manager at the local branch has been misleading me since begining.i was paying my installments regularly till January however in the month of February due to abusive phone calls from the bank I tried contacting the manager and reported the issue. HE was supposed to send the agent to collect the amount from my home as I was doing the night shift but it never happened. I still overlooked the matter and paid both the installments in march. after that I asked for the settlement letter as I was paying the last instalment and I had no faith in the people I was dealing with. they refused for the letter and hence I didn’t pay the amount in the following month. finally after being fed up of the system HDFC WORKS I PAID THE ENTIRE AMOUNT OF 1700 WHICH WAS LEFT IN MAY OF THE TOTAL SETTLEMENT AMOUNT. I UNDERSTAND I HAVE ALSO DONE A MISTAKE BY NOT PAYING IT ON TIME BUT IT WAS ALL BECOZ I WAS MISLEADED BADLY ALL THE TIME. the issue has caused tremendous humiliation and mental harassment to me and my family. In the month of June there was forced withdrawal of 7630 out of my salaried account for the same dispute. To tell u the truth I have also lost my Carrier and job at Wipro. I would like to bring this to the attention of higher management how painful it is to even deal with HDFC for its products. Please make a note of this that I am not going to pay even a single dime towards this credit card NO MATTER WHAT. please stop these collection calls or else I might have to approach to the legal authorities here for the harassment to me and my family. Was assured by the HDFC Credit Cards Authorities that once the settlement amount is paid a confirmation SEETLEMENT LETTER would be furnished to me. But, even after doing the same I have not received any settlement letters and the COLLECTIONS department keeps on the harassment and demands the letter by the bank.
Are you HDFC Bank's Customer? : Yes
Relation with Bank : Credit Card Holder
Account / Credit Card / Loan Account No. : [protected]
Branch Name : credit card
[protected][protected][protected][protected][protected]


Dear Mr. Philips,

I am happy and Thankful to few professional people like I came across while resolving this issue.

My best regards to you and your team. Thanks for keeping the trust and winning a customer once again.

Thank you

Vishal


Thanks,
VICTOR WILSON
Best Practices
American Epay
[protected] extn:2327
E-mail:[protected]@americanepay.com
Fax:[protected]
American EPAY Inc.
Citicorp Plaza, Suite 510
8420 W. Bryn Mawr Ave
Chicago, IL 60631



-----Original Message-----
From: HDFC Bank Credit Cards Support [mailto:customerservices.[protected]@hdfcbank.com]
Sent: Friday, December 07, 2007 10:54 PM
To: Victor Wilson
Subject: RE:'HBL=[protected]' Complaint/Feedback for - Credit Cards NET.CS.Hpg

Dear Mr. Dagar,

This is further to your recent email regarding your credit card account.

As mentioned in our earlier interaction and as apprised during the conversation with our Bank Officer Ms. Monica Hanna, we reconfirm that we have refunded the amount of Rs.6730.000 to your savings account. We confirm that your credit card is currently invalidated and there is no outstanding as on date on your credit card account. We assure you that you would be in receipt of a written communication regarding the same shortly.

In view of the above and the clarifications provided on your earlier interactions, trust the matter stands clarified and concluded.

We request you to contact our bank representatives, at the contact number:[protected] to arrive at an amicable resolution and for any further assistance / clarification that you may require with regard to your credit card.

Assuring you of our best attention at all times.

Sincerely


Dinar Philips
Deputy Vice President- Debt Management
Credit Cards.


-----Original Message-----
From: Victor Wilson ([protected]@americanepay.com)
Date: Thursday, December 06, 2007 09:10 PM
To: 'HDFC Bank Credit Cards Support' (customerservices.[protected]@hdfcbank.com)
Subject: RE: Complaint/Feedback for - Credit Cards NET.CS.Hpg

Dear Rajeshwari,

I thank you for your time and efforts to resolve the issue. Today I got a confirmation call from one of your representative Maulika and she confirmed that the previous settlement has been considered and I will be getting a settlement letter shortly.

Please bless it if the above information is correct.

Thanks once again for the big relief.

Thanks,
Vishal


Thanks,
VICTOR WILSON
Best Practices
American Epay
[protected] extn:2327
E-mail:[protected]@americanepay.com
Fax:[protected]
American EPAY Inc.
Citicorp Plaza, Suite 510
8420 W. Bryn Mawr Ave
Chicago, IL 60631



-----Original Message-----
From: Victor Wilson [mailto:[protected]@americanepay.com]
Sent: Monday, December 03, 2007 8:34 AM
To: 'HDFC Bank Credit Cards Support'
Subject: RE: 'HBL=[protected]' Complaint/Feedback for - Credit Cards NET.CS.Hpg

I have been trying to contact your customer centre regarding this and they don’t speak on the same lines we have been talking since momths n months now.

Please stop fwd these already drafted emails and request you to be specific on certain aspects. I am reachable on my cell phone and if you can’t call me then give me the number of a responsible person I can contact.

We need to resolve this ASAP.


Thanks,
VICTOR WILSON
Best Practices
American Epay
[protected] extn:2327
E-mail:[protected]@americanepay.com
Fax:[protected]
American EPAY Inc.
Citicorp Plaza, Suite 510
8420 W. Bryn Mawr Ave
Chicago, IL 60631



-----Original Message-----
From: HDFC Bank Credit Cards Support [mailto:customerservices.[protected]@hdfcbank.com]
Sent: Monday, December 03, 2007 6:23 AM
To: Victor Wilson
Subject: RE:'HBL=[protected]' Complaint/Feedback for - Credit Cards NET.CS.Hpg

Dear Mr. Dagar,

This is further to your recent email regarding your credit card account.

We take this opportunity to reiterate that our records do not indicate your intimation on the loss of your credit card. We wish to clarify that your earlier settlement on your credit card account has been validated and we have arranged to refund the amount of Rs.6730.00 earlier claimed from your savings account.

The same would be effective shortly.

Mr. Dagar we request you to contact our bank representatives, at the contact number:[protected] for any further assistance / clarification that you may require with regard to your credit card.

Assuring you of our best attention at all times.

Sincerely


Rajeswari Jayasekar
Manager – Service Quality



-----Original Message-----
From: Victor Wilson ([protected]@americanepay.com)
Date: Thursday, November 29, 2007 08:49 PM
To: 'HDFC Bank Credit Cards Support' (customerservices.[protected]@hdfcbank.com)
Subject: RE: Complaint/Feedback for - Credit Cards NET.CS.Hpg

Hi Rajeswari,

I appreciate your attention and the time you devoted to address my concern however with due respect I would like to disagree on the note that your bank do not have records of the card loss.

I had reported the loss of my card at 02.30 am on the very same day I discovered it.

Could you be more specific about the reconsideration on settlement of my credit card? Does that mean I need to go through another settlement or the previous settlement is considered as I have paid the entire amount with penalties etc?

I m not asking you any refund here instead want to settle this problem ASAP as this is once again disturbing my peace of mind.

I am already under medication and expect you to make it short and simple.

Once again let me repeat that I am not interested in any new settlement where you guys expect me to pay some money to settle the card.

Thanks for your time.

Vishal






Thanks,
VICTOR WILSON
Best Practices
American Epay
[protected] extn:2327
E-mail:[protected]@americanepay.com
Fax:[protected]
American EPAY Inc.
Citicorp Plaza, Suite 510
8420 W. Bryn Mawr Ave
Chicago, IL 60631



-----Original Message-----
From: HDFC Bank Credit Cards Support [mailto:customerservices.[protected]@hdfcbank.com]
Sent: Thursday, November 29, 2007 8:07 AM
To: Victor Wilson
Subject: RE:'HBL=[protected]' Complaint/Feedback for - Credit Cards NET.CS.Hpg

Dear Mr. Dagar,

This is further to your recent email regarding your credit card account.

It is unfortunate to note the concerns expressed regarding your interactions with the Bank. We wish to assure you that it is our constant endeavor to provide outstanding service to our customers and ensure that their banking experience with us is always pleasurable. We have taken cognisance of your feedback expressed and the same is shared with the concerned for suitable redressal.

We wish to clarify that regular contacts are established by the Bank to keep our customers updated on the status of their accounts and remind them of any dues which are to be paid to regularise their accounts. As the payment towards the agreed amount was not received within the stipulated period, the settlement was considered void.

We wish to inform you that our records do not indicate your intimation on the loss of your credit card. Basis your concerns expressed, we have reconsidered the settlement on your credit card account and have arranged to refund the amount of Rs.6730.00 earlier claimed from your savings account. The relevant credit in your Bank account would reflect shortly. We confirm that your credit card is currently invalidated from further usage.

We request you to contact our bank representatives, at the contact number:[protected] for any further assistance / clarification that you may require with regard to your credit card.

Assuring you of our best attention at all times.

Sincerely


Rajeswari Jayasekar
Manager – Service Quality
Credit Cards





-----Original Message-----
From: Victor Wilson ([protected]@americanepay.com)
Date: Thursday, November 22, 2007 04:07 AM
To: 'HDFC Bank Credit Cards Support' (customerservices.[protected]@hdfcbank.com)
Subject: RE: Complaint/Feedback for - Credit Cards NET.CS.Hpg

Dear Philips,

I agreed with all terms and conditions of your bank at the time of settlement however you have no idea of the harassment and frustration I went through because of your organization and people working there. You need to look back on the regularity of payments till January and after that it was interrupted only because of the misleading by your people.

Overall I have already paid more than I was supposed to pay and I carry all the required documents to prove it.

Banking is another name of trusting people for your money and other needs not harassing them with abusive languages and threatening to them.

I was supposed to get my settlement letter from your end which I never received from your end I still cared to pay my installments as per told.

I have already been contacted by the credit managers from the local office at my home and I have explained the situation to them number of times.

I appreciate the time u took to contact me and I have nothing against you however I would be interested in elevating your attention to the kind of experience I had dealing with HDFC. I was using your bank for my salary account since 2001 under different companies and had never expected this kind of treatment.

I have already mentioned about not making any further payments towards the whatever outstanding showing for that card. I hope u forgot to realize the card was stolen and I still had the courtesy to pay the settlement amount.

Thanks for your time


Thanks,
VICTOR WILSON
Best Practices
American Epay
[protected] extn:2327
E-mail:[protected]@americanepay.com
Fax:[protected]
American EPAY Inc.
Citicorp Plaza, Suite 510
8420 W. Bryn Mawr Ave
Chicago, IL 60631



-----Original Message-----
From: HDFC Bank Credit Cards Support [mailto:customerservices.[protected]@hdfcbank.com]
Sent: Wednesday, November 21, 2007 2:01 AM
To: [protected]@americanepay.com
Subject: RE:'HBL=[protected]' Complaint/Feedback for - Credit Cards NET.CS.Hpg

Dear Mr. Dagar,

This is further to your recent email regarding your credit card account.

On receipt of your mail, we have taken a detailed review of your complaint and wish to share our findings with you. We wish to state that payment of at least the minimum amount due towards the card outstanding needs to be received by the bank to avoid levy of bank charges and ensure that the card account is active and available for usage.

On examination of our records, we observe that an amicable settlement had been arrived on the outstanding dues on your credit card account for an amount of Rs.15300 payable in six installments during the month of September 2006.

We wish to share that settlement offers are time bound and are decided based on the prevalent outstanding dues on the card account. Hence it becomes essential to avail/comply to the terms of the settlement offer by effecting a payment towards the agreed amount within the stipulated period, in the absence of which the same would be considered void.

We observe that we have been in receipt of payment towards the settlement amount on your credit card account however, the same was not effected within the stipulated time frame. Hence, the settlement was deemed null and void.

We invite your attention to our card member agreement where it is clearly mentioned that the Bank, at any time and without notice, will have a right of lien and set off on all monies belonging to the card member standing to their credit in any account whatsoever with the bank or in the possession or custody of the bank. In the absence of payment, the lien was invoked by the bank on your savings account and an appropriate notice was sent to your mailing address as per the bank records. In view of the same, an amount of Rs. 6730.00 was claimed from your savings account towards your credit card dues.

Mr. Dagar, we confirm that your card account is currently invalidated from further usage.

We request you to contact Mr. Nish ant Sharma, at the contact number: [protected] for any further assistance / clarification that you may require with regard to your credit card.

Assuring you of our best attention at all times.

Sincerely


Dinkar Philips
Deputy Vice President- Debt Management
Credit Cards.



-----Original Message-----
From: [protected]@americanepay.com ([protected]@americanepay.com)
Date: Friday, November 16, 2007 02:40 AM
To: [protected]@hdfcbank.com ([protected]@hdfcbank.com)
Subject: Complaint/Feedback for - Credit Cards NET.CS.Hpg

[protected][protected][protected][protected][protected]
Customer Type : Resident Indian
Customer Name : Vishal Dagar
Country : INDIA
City : New Delhi
Residence/Office No. :[protected]
Mobile No. : [protected]
Email ID : [protected]@americanepay.comProduct about which Complaint / Feedback : Credit Cards
Other Product about which Complaint / Feedback :
Your Complaint / Feedback (s) : Credit card # [protected] debit card [protected] My credit card was stolen and I reported the issue little later however I was ready to pay the amount which was reflecting on my side. it has been a terrible experience since day one using HDFC AS my banking company I was given a settlement amount of 15300. to be paid in six months. The manager at the local branch has been misleading me since begining.i was paying my installments regularly till January however in the month of February due to abusive phone calls from the bank I tried contacting the manager and reported the issue. HE was supposed to send the agent to collect the amount from my home as i was doing the night shift but it never happened. i still overlooked the matter and paid both the installments in march. after that i asked for the settlement letter as i was paying the last installment and i had no faith in the people i was dealing with.they refused for the letter and hence i didnt pay the amount in the following month.finally after being fed up of the system HDFC WORKS I PAID THE ENTIRE AMOUNT OF 1700 WHICH WAS LEFT IN MAY OF THE TOTAL SETTLEMENT AMOUNT. I UNDERSTAND I HAVE ALSO DONE A MISTAKE BY NOT PAYING IT ON TIME BUT IT WAS ALL BECOZ I WAS MISLEADED

Thanks,
Victor Wilson
American EPay
Office:[protected] Extn: 2327
Fax:[protected]
Citicorp Plaza, Suite 510
8420 W. Bryn Mawr Ave
Chicago, IL 60631

=
=
=
=

I apply for a change my billing address before 7 days still i do not receive my credit card till now and whenever I make call in credit card customer care they told me that sir within 5 day you will receive your credit card so pls send me my card earlier to earlier.

Dear sir,

Citi bank offered me the top off loan on existing loan and i had taken that but for some personal problem i had to cancel this loan and i had done that by sending back the DD to their office. They had taken 25 days to cancel the top off loan and confirm me on 20th Aug, 08 but surprisingly again Reboked the loan amount of existing loan which i never told them to rebooked, actually i told them i will pay existing loan amount immediatly as per their guidelines..

Citi Bank managers confirm me that they will not charge any preclosure on top off loan and existing loan if i pay immediately and i had done that by taking loan from other bank on 12th sept, 08. I had again and again contacted them and waited for their reply, they just pass the time by saying to wait upto billing statement every month from Aug. Now their charges was leivelled again on my billing statment amounted to Rs.17, 000/- and they are denying any commitment given to me on phone .. They are just fooling the customer on phone and rebooking the loans with out any confirmation, keeping the customer darkness to collect the charges falsely... They are using my card account like their personal savings account .. MOre ever i didnt receive any closures of all loan taken with this bank even after i had requested from last two months.. This banking they are doing with the customers, and changing their words, commitment as they like.. Please take urgent action on this bank immdiately

Hakeem
[protected]

HDFC Credit Card — HDFC credit card, delisting from CIBIL A/C

I was having a credit card account with HDFC.
Due to some urgent reasons I went to UK for a year. I asked my HDFC, card support people, to let me know my balance urgently, but as I was not aware of my last transaction they didn't check my balance.

After coming from there, I got few calls from collection; I made some payment as per the agreement.
After a year I come to know that I am in the defaulters list in CIBIL, and the payment I made was for settlement, not for closing the account.

I made payments again and got a NOC from bank in 20 days, and forwarded my request for delisting my name from CIBIL. It is almost 2 months over and they don’t have any answer for the TOT (Total Turnaround Time) on my request and also they dont reply on mails as well.

I HAVE A HDFC CREDIT CARD SINCE 3 YEARS, WAS DOING MY REGULAR PAYMENTS ON TIME .SINCE LAST YEAR MAY I WAS NOT ABLE TO MAKE PAYMENT ON TIME AS I LOST MY JOB AND MY FINANCIAL SITUVATION IS REALLY BAD .SINCE JULY I STARTED GETTING CALLS FROM HDFC BANK RANIJUNG BRANCH SECENDRABAD ASKING ME FOR PAYMENT .I EXPLAINED MY SITUVATION BUT THE REPLY I RECIEVED IS ( TO SELL ALL HOUSE HOLD ITEMS AND MAKE THE PAYMENT) THE COLLECTION AGENT AGENTS SPOKE WITH ME WITHOUT ANY RESPECT.HUMANITY AND THEY STARTED SENDING RECOVERY AGENTS. SO I MANAGED TO PAY 4000 RS FOR 2 MONTHS.LATER I WAS NOT ABLE TO MAKE .SUDDENLY FROM FEB 2TH ONWARDS I STARTED GETTING HARRESMENT CALLS FROM MANAGER CHANDRA SEKHAR FROM HDFC BANK ASKING ME TO MAKE THE PAYEMENT. THEY CALLED TO MY HOME AND STARTED SPEAKING WITH MY WITH MOTHER ATLEAST 15 TIMES IN A DAY FOR THE PAYMENT, I MADE 4000RS LAST MONTH AND I ASKED THEM FOR SETTLEMENT, .THE MANAGER INFORMED ME THAT HE WILL SETTLE THE CARD IF I MAKE THE PAYMENT, SO I MADE .HE INFORMED ME THE CARD WILL BE SETTLED FOR 74, 000RS AND 4000RS WILL BE DEDUTED, AND I INFORMED THE MANAGER ALSO EVERYTHING I WILL MAKE 5000RS AS PAYMENT FOR 9 MONTHS .BUT SEND THE THE SETTLEMENT AMOUNT PAPERS .HE STARTED SAYING THAT HE WILL SEND THE PAPERS IN JULY AND TILL JULY MAKE EVERYMONTH 5000RS .WITHOUT ANY PROOF HOW CAN I COME TO A CONLUSION THAT THE CARD IS SETTLED FOR 74, 000RS .AND AGAIN THIS MONTH HE STARTED CALLING AND ME AND THIS TIME HE STARTED HARRESING ME MORE IF I DONT MAKE THE PAYMENT HE WILL SENT RECOVERY AGENTS TO MY MOTHER OFFICE AND TO HOME AND THEY WILL TAKE CARE OF IT ..

credit card no .[protected]


Are you pepole reading my mails or not i have been repeating for
> colletion of payment but no body turned up and i have received one
> letter from your department stating if outstanding is not paid my
> amount will be debited automatically,
>
> i have been repeating for collection of payment due to i am unable to
> pay off my outstanding online if no body is going to turn off how
> would i submit my payment, if my amount is debited from my another
> bank a/c i going to sue your company because it is your fault if i am
> asking for colletion peole to collect my payment but no bodu is
> bothered to collect my payment and instead you are sending me letters
> .
>
> Stop sending me letters, send some collection guy to collect my
> payment otherwise i will have to take legal action if my amount is
> debited from my bank a/c automatically i am not responsible if some
> body is nt turning up to collect the payment
>
> Aishwarya
>

credit card no. [protected]

Are you pepole reading my mails or not i have been repeating for
> colletion of payment but no body turned up and i have received one
> letter from your department stating if outstanding is not paid my
> amount will be debited automatically,
>
> i have been repeating for collection of payment due to i am unable to
> pay off my outstanding online if no body is going to turn off how
> would i submit my payment, if my amount is debited from my another
> bank a/c i going to sue your company because it is your fault if i am
> asking for colletion peole to collect my payment but no bodu is
> bothered to collect my payment and instead you are sending me letters
> .
>
> Stop sending me letters, send some collection guy to collect my
> payment otherwise i will have to take legal action if my amount is
> debited from my bank a/c automatically i am not responsible if some
> body is nt turning up to collect the payment

HDFC Bank - Credit Card Department — Improper Service & Unfair Treatment

I have been treated in an unfair manner & my personal detail/ my name & my reputation has been thoroughly spoilt by this bank.

Further they are now claiming me balance dues which have been actually cleared through my side long back.

CUSTOMER SERVICE IS NOT READY TO SAY ABOUT THE SETTLEMENT. I DON'T WANT TO GIVE EXTRA AMOUNT AS INTEREST, SERVICE CHARGE, MINIMUM DUE, AND OTHER MISCELLANEOUS CHARGES OF THE REPAYMENT MONTH FOR WHICH SETTLEMENT REQUIRED.

Sir,
I have been using HDFC credit card ([protected]) only for a year though I have four other credit card of different bank. I have never failed to pay the installment before. Last month Oct'09 I have submitted a cheque of Rs. 500/- from my Axis bank account. But due to some circular problem the cheque bounced and it was not intimated through my new mob. no. [protected]. This month Nov'09 when I am ready to pay back the total outstanding I am charged 1500/- extra (~3800/- to 5226/-) as interest, service charge, minimum due, and other miscellaneous charges, which I am unable to pay. Though your customer care is very polite they are not ready to give any information about the settlement and forcing me to give the extra amount.
I want to see what action you are taking in favour of me. My earnest request is to expose your answer as it would be witness by all your valid customer.
* Note: I have already disburse immediate payment of Rs.670/- and want to settele the amount within Rs.2500/- as soon as possible or I am unable to pay further.
Regards
Sudipta Dey
Mob:[protected]

From the day I received credit card, Im struggling to get your each and every services promised at the time of applying for card.

I kindly request you to refer the below mail.

I confirmed for Balance Transfer offer and Travel Bag offer for the first purchase with the customer care executive at the time of applying the card itself.

Even after that, when I received SERVICES Call for my card from your executives, they confirmed me the both above mentioned offers on my card.

I struggled hard for enhancing my credit limit.. Now the same is happening again.

Im using ICICI & SBI credit card. But in both cases, I got what I was promised at the time of applying for card.

Im working in Tata Consultancy Services around 3 years..

But I have not faced this kind of problems with any other banks.

I dont understand why your people are making false commitments.

Im totally depressed with the way Miss Priya has replied now..

Its not my call to make false statements and mails.. Im demanding the ones promised by your customer care executives..

My demands are because my needs are such... That's the reason I applied for cards / loans with HDFC...

Is this the way you treat a customer?? What a irresponsible reply I have received...

Besides, Im possessing two loan relationship with your bank ..

Sir, I would like you to look into this issue and give me a satisfiable reply before the new year..

I need a proper responsible person's number who can resolve my issue in real.

I want this to be my last mail escalation to you.. Im tired of sending mails to you and making calls to your customer care..

Thanks & Regards,

Deepa

91-[protected]

I HAVE A SIMILAR ISSUE WITH HDFC BANK

Dear Sir/Madam

I have a HDFC Credit Card [protected] which I received in September, 2011 when I was out of station (Kolkata) even if I didn’t want to have that. HDFC issued the Credit Card to me & issued to my office address without my consent. Though I rarely used it, I have been paying my dues monthly. (HDFC representative used to visit my office & collect the same in cash). In the month of October, 2011, I received HDFC EGRO POLICY INSURANCE which I denied but they forcibly made that policy in my name and credited the policy amount. I tried to contact their Customer Care to resolve this issue thousand times but every time they assured it would be adjusted in the next statement. I decided to stop using the card since last August 2012 & most surprisingly I received the same HDFC EGRO POLICY INSURANCE Auto Renewal statement. Neither I opted for it (rather I requested them to discontinue this last year, 2011), nor HDFC took permission/consent of mine to re-new it & to credit the policy amount. Now I decided not to pay a single penny in the name of “Minimum Monthly Payment” to HDFC Bank Recovery Agents and rather want “One Time Permanent Settlement”. Now Recovery Agents are reluctant for doing any kind of settlement and more over they are calling me more than 20 times in a day for the payment using filthy language and improper words for collecting the payment, when I stopped picking their calls they started calling on my office number and harassing me for payment, they even disturbed my personal life also by calling my parents and speaking to them in inappropriate words.
Also they are giving excuses and asking me to pay for the current month so the settlement amount will be less. I can anticipate the further hidden objective behind this excuses & reluctant to pay a single penny in the name of “Minimum Monthly Payment”.
Though I hadn’t asked for the HDFC EGRO GENERAL INSURANCE, but they credited 14, 616/- INR from my credit card for the same against my wish.
However, I am ready to pay the total amount credited for my personal use but not ready to pay the credit amount for that HDFC EGRO POLICY INSURANCE and its fictitious Auto-Renewal Policy & also for any false statement not attributable to me. In this regard, I would like to request to kindly issue a One Time Settlement Letter against which I will pay the exact amount (including Interest Rate) that I used personally.
I don’t want to use HDFC Credit Card thereafter & must be over with any kind of “Due Payment Ordeal” in future. I hope my letter will do a bit to solve my problem for which mutual co-operation is expected from your much esteemed organization.
Otherwise, I will be compelled to take Legal & Necessary Judicial Action for the permanent settlement of this matter.

Regards,
Aritra Bhowmick
Kolkata, 16th October, 2012.

Seema Gupta
[protected]@gmail.com

it all started before 6 month, when i received a letter from the HDFC bank stating that bank directly taken my balance from my saving bank account against credit card dues and still therewas dues of Rs.5581.and after that they are regularly making telephone calls any time of the day which was very very disappointing to me as i belongs a high profile job and knows the value of out standing but i had not been made any transaction from last 18 month through credit card and i was seeking for sending my statment on my address to knowing the dues and if it is than deposit rhe same and i send request to up date my address in prescrobed format of bank but they did not done and blocked my card.
finally i request to send my statment at your local branch, Alwar ( rajstahn ) on dated 6.12.13, than i collect the same and understand the dues, which was shocking to me.

detail are as under

I had been made an transaction on dated 22./03/2012 and same has been cancelled immediately but taxes amount has been debited and same by mistake on non receiving statment i could not deposted on dated 03.05.2012 RS. 2160/-
I never got any statement for the same at my address from last 36 month.


The dues are totally for delay which has made Rs more than 16000/ on dated 3.11.2013 from Rs.2160 /- and i have deposited Rs. 6957/- but still bank is asking to deposit Rs 9500/-


Detail of Dues on 03.05.13 Amount 2160/-

Paid on 12.11.12 Rs 2000/-

Paid on 19.06.13 Rs 4657/-

Paid on 29.11.13 Rs. 300/-


I have paid Rs.6957 against Rs. 2160/-. Therefore must be reveres rest of the amount

Hi,

HDFC Bank had provided me the Diners club credit card and that card is not working any where .So i had given a call to customer care and request for downgradtion of existing credit card from diners to visa or master, They had suggested me to write a letter and send a scan copy on mail and give other copy to nearest branch .I had given the copy in kalwa branch .now it is more then month but as and when i m giving call to customer as they are giving me the false commitment you will receive your new cards on working 7 days, 4 days, 3 daysy and i had spoken with one of there supervisor .Now i have to track supervisor he know the status apart from that nobody knows the status of the cards. Superviosor name Avnish Mishra and he had provided me the cell number of his manager Faisal Shaikh and given the assurance he will resolve my issue. That is more then month and i am not getting proper reply from any body.

and Infact i had given a call 4 to 5 times and they are telling me Mr. faisal Shaikh is in meeting .


so tell me the process of cancellation of diners club credit card


Regards
Mukesh

Hi
my name is Neena Goel. I've Regalia Card ([protected]) I have a complain they took out money in my saving account June 7th 2018 about 2950.00Rs and i didn't used my card why they did you took out this money I'm scared to use my card. Please find out and let me know what happen. Thanks

Neena Goel
[protected]@gmail.com

Hi, thank you for reaching out. Please DM us your registered contact number. We are here to help! Regards, Team Axis Bank.

To Date: 16/07/2018

The Managing Director
HDFC Bank Ltd.
HDFC Bank House,
Senapati Bapat Marg,
Lower Parel (West),
Mumbai - 400013.

Kind Attn : Mr. Aditya Puri

Sub: Sincere grievance towards recovery of Credit Card dues by bank

Credit Card Number: [protected]

Sir

This is to draw your kind attention that on 16/07/2018 a recovery agent without prior intimation and identity shown, represented HDFC Bank visited my home and asked for making minimum payment due on the above mentioned credit card to my wife when I was not present at home.

My wife immediately made phone call to me and explained the situation. I then spoke to the recovery agent and told him that I have explained to the bank that I am going through a financial crisis and reason why I am unable to make minimum payment due. However, I am trying to borrow some fund so that I can go for settlement of the above card.

Recovery agent was not ready to listen to me and he made conference call with Bank manager. Then I explained my situation to the bank manager that I was a regular payer for the above credit card outstanding however because of financial crisis I am going through I am unable to make payment from last two months. I told him that I gone bankrupt as someone taken 20 lakhs from me and not returning back. I am also unable to pay my Home Loan EMI with SBI and HDFC personal loan EMI. My house, my car all on sale. I am somehow surviving hand to mouth from my only job with my family dependent on me. I am also put into bench and my job also at a stake since I am unable to perform at work due to various above reason. My cash outflow become more than my cash inflow. I also requested SBI card to help me with settlement.

So I asked Bank manager to give me few days’ time so that I can arrange the money and go for settlement.

However, bank manager was not ready to listen to me and he instructed recovery agent to collect minimum due by hook or crook. Finally, recovery agent before leaving my house shouted on my wife and threatened that next morning he is coming at 7:30 am to collect the money. In such incident all my family losing social reputation and why my wife gets metal torture as 3rd party when loan was borrowed by me.

Now my wife after this incident happened mentally become very depressed and her health condition deteriorated. In this situation my only plea to you is that if my wife’s health condition deteriorates further because of the above mental insult who will be responsible for that?

I firmly believe that bank also abide by RBI guideline and will not do any such incident where customer gets mentally torture. Any deviation from RBI recovery guide line by the bank I will have no other option but to raise complaint against bank and bank will be liable to pay back losses incurred as penalty.

I understand I am liable to the bank to repay the loan I have taken however in the above situation if I request bank to provide me grace period am I doing a crime is a question? Bank has given me option of converting below outstanding amount towards HDFC credit card into EMI but I can’t afford EMI at this moment hence I requested bank for settlement of the card.

Thanking you and I appreciate justice to the above matter in personal/social interest and for the sake of humanity sooner possible. I am also taking above insulting situation to the legal and consumer forum till I get your response in line with guideline set by RBI.
Please find furnished below my current liabilities (monthly) for your perusal and consideration.
Credit Crads Total Dues:

SBI Card : [protected] - 2, 18, 762.00
HDFC Card: [protected] - 1, 95, 000
CITI : [protected] - Rs.148500.00

House Rent : Rs. 17000

Bajaj Personal Loan A/c No and EMI :

404SAF[protected] Rs. 38635
404SPL[protected] Rs. 2, 835
404SPL[protected] Rs.8, 774

HDFC Bank Personal Loan (LOAN Account Number[protected] EMI: Rs. 35519

Kotak Car Finance loan account no 11366149 EMI payment of Rs 8960

Home loan EMI for below A/c. with SBI: Rs. 24000 (approx)

[protected]
[protected]
[protected]

Regards
Swapnendu Deb

hi sir this harpreet form karnal (haryana)
sir my credit card no. is [protected]
sir i got a call from ur office the lady called ( [protected] time is 11:14)hv no manners to talk with a costomer she telling me my AUKAT she said agar Rs. 3000
nahi the to cret card kyun banvaya
she also non sense talk with my wife she said (madam vo sotey to rahtey hai payment kab jama karvainge)
sir there is ur bank's foult to late the payment
i m still agree to deposit the payment but i want some action on her

dear sir

my card is not active pleas send me detail about
my card
[protected]

Dear sir,

This is chandan P Singh of From Nasik (Maharashtra), the holder of your Credit Card of nos [protected]. as I have already made a complaint at HDFC bank regarding cancellation of auto debit facility of my card VIA Letter in the Drop Box of HDFC, I have complaint via phone @ customer care also, but my request has not been considered and they are charging me for the late payment and add some hidden amount which I m not able to understand. As my A/c in HDFC has been closed. so they are not able to get the payment on time.

So Sir please consider my request.

I m manibhushan my card no is 4693 [protected] I have my account autopay of credit card payment.now I have some money problem so can I pay minimum amount, if I pay minimum amount any extra charges are there please tell me.what I do for auto debit.
Give me 1week time for payment
My number [protected]

So kindly consider my request.

HDFC Cusotmer care is such an hole support that they dont know what they are speaking.
One time they say they are processing and the other time they say they dont have status information.

out station cheque takes 15-20 days for encashment.

I dont know what the hell they do sitting the bank.

dear sir,
u r atm branch in kirloskarvadi(dist -sangli)state - maharastra, every time any mistake or no network or many problems they close.then plse check & service is full open 24 houres. then i use my atm every time .then plse do any.then he work 24 houres..becouse i m a hdfc's custamor
thank&regards
ajit patil

Plz send my finicial statement from 13.05.2009 to till date.my policy no. is 12901552 HDFC Insurance Pension Plan (II Unit Link) my e-mail address is [protected]@gmail.com

DEAR SIR,
I WANT TO CLOSE MY LIFE INSUREANCE [POLICY[protected]]ID[protected]. beacuse of some personal reason i can not continue with you.
please close it as soon as possible.
thanks and regards
umesh verma
[protected]

Sir/Madam,

I, Sundaram P S have applied for the HDFC credit card. I got the card. BUT, you have sent the credit card along with a mini card, which I have NOT requested. Adding to this, you have also charged for this MINI CARD. So, I request you to cancel this MINI CARD. My card number is [protected]. Contact, if I need to sent back the card or anything else.

Regards,
Sundaram P S

I applied the hdfc credit card on Last of June 08 but till date[protected] there is no credit card is reac to me. However Statement is reached. When I call the credit card department they told me that there is a mistake in my address thats why I would not receive credit card.
At the same time I receive the password of credit card and statement of that card on the same wrong adress why.

Four time I call the customer care and everytime they tole me that they redispacthe the card and after some day a messgae on my mobile that your credit card has returned to us please call us.

I dont understant If my address is wrong Why should password and statement would reached.

MOST IMPORTANT TOPIC IS THAT THE HDFC BANK SEND ME THE STATEMENT OF THAT CREDIT CARD THAT DOESENT REACH ME ANYTIME. WHAT A BLOODY SHAME ON THE SUCH REPUTED COMPANY.

Subject:- Credit Card No. – [protected]
Dear Sir,
This is with reference to your letter dated 02-Feb-2009. I require the credit card statements of credit card no- [protected] form[protected] to[protected] urgently.
It has been more than one month since I have requested for the statements. Your first acknowledgment was received by me on 02-Jan-2009. After that in every letter you have been asking for our confirmation only and not dispatching the required statements.
And please note the correct period for which I need the statements, because I shall not pay for any statements other than the stated period[protected] to[protected].
Please mail me these statements on a priority basis. And the hard copies of the statements are not required at all, please send me the soft copies of the same on my e-mail address [protected]@yahoo.co.in urgently.

As per my last statement, my bill was of 3126.25 but I need to pay only 2911.72/- as there was some opening balance of -214.53/-
.
Therefore, I would like inform you that in last month I made 2 transactions (petrol) one was of 1450/- and the another was of 1500/- & according to your company/bank rules you had put a surcharge of 87.50/- & 88.75/- respectively, than I made phone call at customer care & had a word with Mr. Ikshit on dated 26 July 2009 at 12:00 a.m., regarding the reversal of the Surcharge & he had committed that the bank will revert this amount in the next statement, at that moment he was not in position to revert this amount as well as to provide the request no.because of some techniqual problem in the system.

Moreover, he had suggested me to make one more call in morning after 7:00 a.m. than you will get the reversal as well as the request number, so when I called up again on 28 July 2009 & had a word with Mr. Gitesh Nijara & with Mr. Abhishek Maheshwari they had refused to give that reversal.

In addition, I would like to inform you that all the transaction made at B.P. Pumps & according to my information; there would be no surcharge on the Bharat Petroleum Pumps.

Please note that my average petrol transaction is of around[protected]/- per month in case if I have to pay around 90/- on each transaction than it really doest not make any sense to use your card.

So, It was really a great experience with your bank and also thankful for your services now, I am not at all interested to do any further dealing with your Bank.

Regards,

Saurabh Kumar

TO,
THE MANAGER
HDFC CARDS DIVISION
ANNA SALAI,
CHENNAI

Dear Sir/ madam

My card no[protected], i have received unauthorised credit on my credit card, i have not applied for mini card of HDFC, i only click on the link which appeared on my net banking. But know hdfc charge me for this service. After making complaint to their call center for this problem, they said that it is your fault to click on the link.
Please Find below the transactions that were not authorised by me as the cardholder.

09/09/2009 MINI CARDS FEE 198.00 Dr
09/09/2009 EDU CESS - MEMB FEE 0.59 Dr
09/09/2009 SERVICE TAX - MEMB FEE 19.80 Dr

My Mobile- [protected]

Hi

My Card No. : [protected], i have value plus credit on my credit card, i have not applied for mini card of HDFC, I don’t have a HDFC Mini Card

I only click on the link which appeared on my net banking. But detecting the mini card fee

Please find below the transactions that were not authorized by me as the cardholder.

17/11/2009 MINI CARDS FEE 198.00 Dr
17/11/2009 EDU CESS - MEMB FEE 0.59 Dr
17/11/2009 SERVICE TAX - MEMB FEE 19.80 Dr

This is not good Service. Very Worst Service in HDFC Bank


My Mobile- [protected]

--Devaraju

HDFC Bank — mini cards fee

On[protected] I had book a railway ticket from NGPAY and make payment from HDFC Bank Credit Card and 0n[protected] they also detect other amount for mini cards fee. They had not respond yet regarding it.
Please suggest what I do??

It seems they charged for MyCity Benefit. For Details see here: http://www.hdfcbank.com/personal/cards/cc_mycity.htm

hdfcbank — credit card

please revert through mobile or mail as soon as possible


srinivas
[protected]

To,
The manager,
credit card division.

sir ,

This is srinivas , i have a salary account in your bank. Iam applied credit card in your bank, dated 3-12-07,sub-mission no VJ0330. I made a call to u r call center so many times. No body give any information. Either willing to give or not . this good on your part. pls give revert. my mobile number[protected].

HDFC CREDIT CARD COLLECT DEPARTMENT — BLOCKED MY MONEY IN ACCOUNT WITHOUT ANY INFORMATION .

My card number is 4346/7720/0010/0056 .The cridit card is in my name ( Sakshi Mukerjee )
The settlement of the card was done for 8000 /- rs , according to the agency i had to pay 800 rs ... which was left to pay ... i had request for a statement to get the clear pictrue of the payment that i have done . No body got back to me on this in April 07 . Now on 6feb'08 . the HDFC Agency people have blocked 22,000 rs of mine. I am requestion the agenecy people to spk to me ... But the manager has not got back to me to give status. i am going through personal and financial crisews and i blame the bank for the same . request you to pls look into it at the urgent basis. My mobile number is [protected]

HDFC Bank Credit Card — WRONG STATEMENT

I WAS A CREDIT CARD FROM HDFC BANK([protected]).THEY HAD SEND A WRONG STATEMENT RS 18500.WHICH WAS I WAS NOT GETTING THAT MONEY.I HAD SEND ALL PROOF TO HDFC SEVERAL TIME BUT TILL DATE THEY DIDN'T CLEAR MY STATEMENT.FOR THIS REASON MY NAME ON CIBIL, I AM UNABLE TO TAKE ANY FACILITY FROM ANY OTHER BANK.I HAD MADE COMPLAIN BUT STILL NOW THEY SEND COLLEXTION GUYS ON MY HOUSE.

Credit Card — i did not purchase any thing on 14th of this month but amount debited from my card please cosider

Respected sir,

I am mr R Keshamoni and my hsbc card no.[protected] . sir thing is on 14 th of this month wrongly debited amount Rs 32, 5oo plus, how it is possible please consider and do needful to me. I did not purchase any thing, but there amount deducted from my card please take immediate action and do needful to me .

Thanking you sir,

Yours faithfuylly.

R keshamoni

Dear Sir,

Yesterday I received official letter from Your Bank that they can not do any thing because time is over.

But I was informed immediate to your Bank and as they directed drop the letter in any HDFC Bank.

I have done same.

And when ever I followed your Bank they have always told matter is under discussion and because this is a transition from different Bank so it will take time.

Now your Bank is putting interest also on that amount which I have not taken

So how I can pay that amount which I have not taken.

Sorry but I will not pay any amount which I have not taken



With Best Regards

Amit Saxena






[protected][protected][protected][protected]

From: Amit Saxena [mailto:[protected]@roulundsbraking.com]
Sent: Wednesday, June 04, 2008 11:23 AM
To: 'customerservices.[protected]@hdfcbank.com'
Subject: Due To M/C fault money not withdrawn



To,

The HDFC Back Manager,

Credit Card cell



Dear Sir,

I was tried to withdraw 5000 Rs from my Credit Card ([protected]) on 12.02.08 at 13:44:04 from Central Bank of India Terminal code SITD021401.

But due some M/C fault I was not received money.

I have immediately entered complaint in Central Bank India Complaint Register and inform their Manager.

And at the same time I have informed to HDFC help Line.

After that I have followed several times to Ms. Priya HDFC Bank.

Today As discussed with Mr. Varun I am sending attached copy of receipt but it is very old and fed that’s why not clear.

But still I have put all the information what ever I can read. There is below information also printed

TX# 5805 RESPCODE# 0051





So please take necessary action.



With Best Regards

Amit Saxena

Date of Birth 200876

Roulunds Braking India Pvt Ltd.

Bahalgarh Sonipat.

Credit Card — no statements for 1 yr/ harrasment by ur recovery people

sir, ( URGENT ATTN PLEASE )
My credit card no. is [protected]. Inspite of repeated requests to customer care, monthly statements are not being recd since over one year. Still some minimum amount was being deposited almost regularly.
Yesterday, one Mr Girish patil, claiming to be HDFC recovery agent started harrasing me, using loud threating language & asking me to do immediate payment. He also sent two goons to my work place. I reuested them to get vthe statements sent to me & I will immediately settle the amount, I should know the nature of charges made to this pending bill since card has not been used for many years now. His tele no is[protected].
I asked him that should I call the police i[censored] continue to send goons to harras me.He said he is not scared police
Why u could not send me mail/ or speak personally to me instead of this harrasment. I am a busy senior physician here & I was put to great embarassment by these goons. There has never been intention to default.
Please take action against Mr Girish Patil/ or sack him. I need to have a chance to represent,
I want to settle the amount finally.
Kindly investigate & reply.
regards,
Dr R K Chopra.
Senior Consultant in Chest Medicine.

Credit Card — Due to not receiving money till now

Hi,
This is Atul here i have recorded a complaint against my deducting money. You have also forward me a massage that i will recieve that money but i did not recieve it till now .So plz check it & return me my money in my account .
My credit card no. is 6743. I will be thankfull to u for this kindness. Plz revart back ASAP.

Dear Sir/Madam

AS THE PLOCY HSLIC INST NO [protected][protected]
THE AMOUNT IS DEBIT FROM MY A/C ON 21JUL08 BUT TILL DATE
I HAVE NOT GOT THE RECEIPT OF THE SAME
AND WITHOUT ANY INTIMATION THE AMOUNT IS DEBITED
KINDLY ARRANGE TO GIVE THE RECEIPT FOR THE ABOVE

THANKS
ANAND

I WAS HOLDING HDFC CREDIT CARD WITH 14000 RS DEWS
I WAS TOLD ON PHONE TO SETTLE THE AMOUNT BY PAYING 8000 RS IMEDIATELY WHICH I DID .
I WAS TOLD I WOULD RECIEVE A LETTER FROM BANGALORE FOR CONFIRMATION.
BUT TILL DATE I AM RECIVING LETTERS FROM BANK TO PAY THE OUT STANDINGS WHICH AGAIN INCREASED TO 10000.
WHAT SHOUL I DO.???
SURAJ ---[protected]

HDFC Bank Credit Card — Receipt Of Card

As We are in urgent need of credit card for visa purpose, have applied for the same through Borivali branch on priority base. While applying they informed us, you ll get it till 31st, and gave us customer care number, where they told us, it is still in process and ll take 21 days. now we are in fix.

Credit Card — Not getting of ''CREDIT CARD''

Dear sir, After the so many calls from your office I applied for CREDIT CARD.(S.NO. 7067205)Dt.27/06/2008. Agency-EFFORT B.P.O. Ltd. B1/A12 Mohad Coprate, Sales Executive Name-''ADISHA'' I submitted all the required documents but I could not get my card till now. Please explain me why could not Iget my card. If I Am not eligible please return my documents. Thanks.

HDFC Bank Credit Card — Not getting a Credit Card

I am a premium Account holder in HDFC Bank, and hold a very good credit history.
I had a credit card couple of years ago, which was settled and then the card expired.
After three years i returned back to india, and from last 2 months i am not able to get a credit card from HDFC, though i am a premium Customer.
I had filed the Credit Card application 3 times and it is so messy that i came to know after the third filing that a card was issued, and the Customer is taking benefit of it and he had talk with the Credit Card Customer Centre.
I am surprised how this department of HDFC is still in place.
It is so rediculuos that i called the customer centre twice and they refused to talk to me without a credit Card Number.

I am talking to these guys through emails, but nothing is coming out of it.
Now i am so bugged up that i really want to take this matter up and i also want that every body should know what is happening with HDFC Credit Card Department.

If somebody know a way to publish this message to global mass, please let me know how to go for it.
I think HDFC Credit Card department should be black listed in the market.

Help me to do that

Thanks
Girish

HDFC Bank Credit Card — Fake debits and missing credit transactions

My Credit Card No. [protected].

I have visited London in May 2008 with the family. I have a add on card in my Spuse name.
He has swap the card at One Hotel IBIS, London for final Payment of Hotel.

When we got our June 10th 2008 statement, we were shocked to find few transactions have been charged debited to statement, where we have not signed them.

In fact we found three transactions of Rs.7107.77 repeatedly in the same statement, also one more transaction of Rs. 6422.95 debited wrong to our account.

Also when we signed the payment slips, it was over paid so there was a refund of Rs. 7107.77 (equivalent Sterling Pound as calculated above) is also not part of statement.

We wrote to Bank in mid of August 2008 after clearing our all transactions and confirming that we have not done those transaction, and since then we are trying to convince the Bank to Credit entire Three wrong Debit of Rs. 7107.77
One Worng Debit of Rs. 6422.95 and
and missing credit transaction of Rs. 7107.77

Total wrong debit Rs. 34, 854.03 .

Bank is not listening even after we have produced so many proof for missing transaction of credit amount to be part of Statement.

And also Bank does not have any reference for all those debit ttransactions which we found are fake and are fake but withour even any proof Bank is not ready to accept their inetrnal problem and claiming the amount from me and also keep charging Interest on that every month.

Please help to understand if we have to lodge a complaint against HDFC Bank in this case then what and where to do and how to do ??


Please Help !!

Veena - [protected] or Vivek [protected]

HDFC Bank — Non Cooperation and Delaying in Work

We are running our corporate account in the name of MUTHOOT FINANCE LTD (SONIPAT BR) with HDFC (SONIPAT)since last 2 years. Problems facing with them are uncountable. The authorised sigantory were held by two person one with Mr Mathew Manuel And second Mine.Mathew Manuel Resgnisd and Mr N K Khurana Joined the branch We want our authorised signatory to be changed. The process they undergo was too lenghty and time consuming. IT took 2 months just for changing the persons name. Moreover at the time of confiriming the status of account the manager and staff showed non co-operation with us. At same time a new and lame excuse was given for delaying the process. As being the corporate account no favour no customer satisfaction matters. The customer care executive didn't even entertain rather not ready to listen if lunch time. The dissatisfaction level is very high, So, i request you to please see towards the problem.

HDFC BANK CREDIT CARD — BUSBY

i AM HOLDING A CREDIT CARD ISSUED BY HDFC BANK (HARASSAMENT MUST DEDICATED FINANCE COMPNAY )
1. RECEIVED FIRST STATEMENT AFTER 2 MONTHS WITH SEVERAL REMINDERS ON TELEPHONE ( teleohone department in profit FOR MORE THAN 12 CALLS)
2. I AM NOT RECEIVING STATEMENT ON REGULAR BASIS, EVEN THE ADDRESS PROVIDED IS CORECT, ( teleohone department in profit FOR MORE THAN 8 CALLS)
2. NO RESPONCE FROM CUSTOMER CARE DEPARTMENT ON SIGLE QUERIES / REQUEST GIVEN TILL DATE
3. TELECALLER USING UNPROFESSIONAL LANAGUAGE MIGHT BE BROUGHT FROM DHARAVI SLUM AREA)
4. NEVER COME FOR PICK UP THE PAYMENT BEFORE THE LAST DATE OF PAYMENT. BUT THEY ARE ENOUGH SMART TO CALL CUSTOMER ON NEXT DAY OF OVERDUE

To,
Credit manager
please refer my credit card no.[protected]
statement date 03/02/09
tranjection date 26/01/09
marchent name BIG BAZAR
AMOUNT Rs.3055.00
dear sir
I am not sign. on charge slip due to rates product
Please credit the same amount in to my a/c. which is illigaly dibited

To,
Credit manager HDFC BANK
please refer my credit card no.[protected]
statement date 03/02/09
tranjection date 26/01/09
marchent name BIG BAZAR
AMOUNT Rs.3055.00
dear sir
I am not sign. on charge slip due to rates product
Please credit the same amount in to my a/c. which is illigaly dibited

Credit Card — DD sent without other bank card No. for the BALANCE TRANFER AMOUNT

DEAR SIR,

I YTTVRK AVATHARAM, CREDIT CARD HOLDER OF YOUR BANK WITH ACCOUNT NO.[protected]. ON DT 19.02.09 HAVE APPLIED BALANCE TRANSFER LOAN TO S.B.I CREDIT CARD. ON DT.23.02.09 I HAVE RECEIVED A DD FROM ICICI BANK WITH OUT S.B.I CREDIT CARD NO.(empty)

AUTHORISED PERSON ALSO SIMPLE PUT THE SIGNATURE ON THE DD.

NOW WHAT SHOULD I DO. PLEASE GUIDE ME.

Hi SIR/MADAM

AFTER GETTING TOTALLY FED UP I AM TAKING THE INITIATIVE OF COMPLAINING TO THE CONSUMER FORUM, AS THIS IS MY LAST LIGHT OF HOPE NOW.
I HAVE BEEN THE CUSTOMER OF HDFC BANK FOR THE PAST 5 YEARS. I'VE BEEN USING THEIR CARD WITHOUT ANY PROBLM BUT ON FEB 8, 2008 SOMBDY MISUSED MY CARD ON BHARTI CELLULAR WEBSITE AND THAT IS FOR RS. 1, 28, 000.00. MY CARD LIMIT WAS 1, 16, 000.00. SOMBDY MISUED IT 22 TIMES ON THAT WEB SITE BUT THIS BLOODY HDFC BANK DINT INFORM ME THAT SOMBDY IS RUINING MY CREDIT CARD. I'VE FILLED A COMPLAINT AND BLOCKED MY CARD ON FEB 10, 2009 AND ON DAILY BASIS I'M GETTING IN TOUCH WITH HDFC CUST SERVICE AND ON DAILY BASIS THEY ARE TELLING ME THAT WILL TAKE JUST 1-2DAYS AND THEN 2-3DAYS AND THEN 3-4DAYS. I'M SERIOUSLY FEDUP AND VERY UPSET. PLEASE HELP ME.

KINDLY HELP URGETLY AS THIS IS RUINING OUR PEACE OF MIND,
MY CREDIT CARD NUMBER WAS [protected]

WILL BE WAITING FOR YOUR RESPONSE.

THANKING YOU

HDFC Credit Card — Harrasment by HDFC

Dear Sir,

I am totally at lost with HDFC credit card division, it started in the year 2006 june when i shifted my address, i had forwarded my new address to the customer care dept so that they can update the same, which never happened, i had tyo send letters through the collection agent so that he can change my address even then it was not done, i was making my payments thought, however i stopped my payment as the bank was not co operating, the ordeal started then, they started making calls to my family and using abusive language threatening them, i did continue making payments after 8 months they send a legal notice that i was not making my payment although i was making the same.I went to the bank asking for a final settlement which the manager readily agreed and i also made my first payment towards the settlement which was in the month of jan 09, however till now they have not send me a settlement paper, nor telling me how many installment i can pay to clear my dues of 33000, today a person from legal team calls me to say that they are going to take legal action as i am not making the payments .

Please advise me how to go ahead with this issue.

Thanks & Regards

Sam

HDFC Bank Credit Card — BANK Cheated me

HI,
I`m very disappointed and this bank cheated me a lot

HDFC Bank Credit Card — non-receipt of Credit Card statement for last 3 months

I have not received my monthly statement of credit card no. [protected] for the month of March, 2009 to May, 2009. You are therefore requested to kindly send me at my under mentioned address and also incorporate this address for all future correspondence :-

MAMTA CHOPRA W/O NAVNEET KUMAR CHOPRA,
238-A, WEST GOPAL NAGAR, SURAKHPUR ROAD,
NEAR BABA AMARNATH MANDIR, NAJAFGARH,
NEW DELHI-110043

HDFC Bank Credit Card — NOT DELIVERED CREDIT CARD

Hi,

I was holding HDFC Credit Card from past around 4 years and has never been defaulter in any payments or any other thing. When I got transferred from my old location to new location I lost my Credit Card. I report this to Customer Care and they issued me a new Credit Card and told me that they will deliver me. But When I told that I have shifted to new location they asked me for address change.

Its been around 1 year that I have given some 3-4 applications and visited Bank Branches 5-6 times and mailed the customer care more than 10 times but till now I havent received my Card.

Infact I was doing Minimum payment for the card through netbanking but now i cannot change or pay more because i dont have PIN or Card to register my new card. My most of the payment going into interests charged by Credit Card.

After doing so many compaints and requests they are not doing anything and trying to get me into misery all the time by giving some or the other excuses.

I will ensure that my misery spreads and people will restrict themselves to use this anymore.

Thanks

HDFC Bank Credit Card — HARRASMENT IN GIVING MY CREDIT CARD

Hi,

I was holding HDFC Credit Card from past around 4 years and has never been defaulter in any payments or any other thing. When I got transferred from my old location to new location I lost my Credit Card. I report this to Customer Care and they issued me a new Credit Card and told me that they will deliver me. But When I told that I have shifted to new location they asked me for address change.

Its been around 1 year that I have given some 3-4 applications and visited Bank Branches 5-6 times and mailed the customer care more than 10 times but till now I havent received my Card.

Infact I was doing Minimum payment for the card through netbanking but now i cannot change or pay more because i dont have PIN or Card to register my new card. My most of the payment going into interests charged by Credit Card.

After doing so many compaints and requests they are not doing anything and trying to get me into misery all the time by giving some or the other excuses.

I will ensure that my misery spreads and people will restrict themselves to use this anymore.

Thanks

I AM A HDFC CUSTOMER. MY ACCOUNT NO IS[protected].I HAVE A PROBLEM WITH MY CREDIT CARD.MY CREDIT CARD EXPIRY DATE IS 07/2017 WICH IS NOT ACCEPTABLE FOR IRCTC RAILWAY BOOKING.OTHER DATE ARE AVAILABLE.SO I WANT A SOLUTION FOR THIS PROBLEM.

Dear Sir/ Madam

My name is ashwani chhabra and I am using a credit card of hdfc bank card no. is [protected]. I have a complaint from your department and that is mr. rakesh who is working in rajori garden call to me for the payment but on that I have some complaint and that is rs. 7200 twice debited in my account which amount is not used by me that person told me that give Min payment for rs. 2000/- and fill that form that he send to me I gave him the cheque of rs. 2000 after two days the person call me and told me that ur cheques has bounced and he said some rough words that I will not explain you after that I gave him cash after I am going to bank and take the statement the bank told me and statement shoe me that the cheques is not present in my bank the person doing fraud with me after one month again I receive a call from ur department and he told same word but finally my probel is not solved and u r send me legal notice. Gove me response for this mail either I am going to consumer court because I have all the proof for cash payment payment through cheque and bank statement where they shoe me that cheque is not present in my account

DearSir/Mam

I would like to draw your kind attention that from the issue of credit card & till date I have not recieved any statement from your side.even there is no any changes in my postal address.

However I made the payment when I recived the SMS .& dulicate statement on request from LDH office.

I also never requested for Auto Debit to My HDFC Account.

But you have debited my account with Payment retd fee @ Rs. 300/ & Rs. 350/ as late Payment charges in every statement.

You are cordially requested to kindly waive of the same other wise there is no way to surrender my card

Kindly do the needful at your end .

An immediate action shall be higly appreciable

Thanx N regds
POONAM RANI
CARD NO.[protected]

dear sir
i am a customer of hdfc bank my a/c no. is[protected] with your janakpuri branch. i applied for new debit cum atm card from your dwarka branch on 29 of may . but i have received pin no. on 9 of june but still i did not get my debit card now . i called today call center they did not gave me complaint no. regarding this . now what i do for my debit card i need urgently.
thank you

HDFC Bank Credit Card — cibil report reflecting

dear sir,

I have cleared all my due amount of my credit card of HDFC bank but in cibil report it is reflecting has written off for an amount of Rs, 51499 /- on 27-03-04 for my account no is [protected].i kindly request you to verify and send me the statement.

Credit Card — harrasement by collection department

Sir the people from your various collection agencies keep calling throughout the day even when the due date is far away. Not only this they even use threatining language and keep on insulting me. I am not interested in keeping your credit card and you are requested to take back your card. kindly teach your hired gundas to behave properly with the customers of your bank. I have four bank accounts of my family and few fixed deposits which also i am going to close. thanx for giving us this treatment.

Dear Sir,
I have a credit card of your bank.Card No Is [protected].
Actuly I am receiving ur bank massege on my mobile that use ur credit card for bill payment & take petrol & etc. than u will take 1.5% or 2.5% Cash Back.
It is Cash Back Offer.I payment my bill & take petrol from my credit card .But till now i couldn'r receive ur cash back offer.
so plz chack my credit card Status.and reply me as soon as posiable.

Thanks
Sunil Kumar Gupta
[protected] (m)

HDFC Bank Credit Card — Harrasement from credit card any they have been blocked my pesonal account

Dear Sir/ Madam,

I have been holding HDFC credit card for more than a year and 3 months and have been paying the minimum payment on time inspite of getting the credit card statement from the bank. However, they have blocked my saving Account to get their money recovered without intimating me about the same.

Do you take the complaints seriously as I have been seeing lots of complaint against them but no result posted.

Note: I am a PHYICALLY CHALLENGED PERSON. Card # [protected]

Now, I am in urgent need of money and not getting any help from the Bank.

Regards,

Satish kumar BVV

[protected]

Dear Sir,


I have received a call from collection executive from HDFC bank Phone No[protected] at 10.03 am and he has talked in a very foul language and also insulting words for HDFC Credit Card Number-[protected] outstanding. Does the collection executive have right to use foul language against any Indian Citizen??

I have never expected such treatment from a established & professional bank like HDFC.

This has completely disappointed me and I need to think to continue my services with HDFC bank in Future.

I am holding my Salary Account(Number-[protected]), a personal loan, also some insurance policy with HDFC Bank.

Request your early action into the same or your guidance against the unlawful attempt by HDFC executive.

With Regrette,

Amol Bayas |Project Lead | MPHASIS an EDS Company | 3rd floor, CC4, Magarpatta City, Hadapsar, Pune - 411028. India.
Mobile: +91 [protected]| Email: amol.[protected]@eds.com

Credit Card Billing — instalments

CURRENT STATEMENT
.

Card No. [protected]
Card Type Primary Card
Statement Date 30/08/2009
Statement Period 29/08/2009 To 30/08/2009
Total Amount Due Rs. 262.88


Name
P PALANIVEL










Statement Summary
Previous Balance Rs. 262.88
Purchase and other Charges Rs. 0.00
Cash Advances Rs. 0.00
Payments and other credits Rs. 0.00
Total Amount Due Rs. 262.88



NOTE:The redeemed points include the actual redemptions (if any), the cash back adjustments and purchase reversals or cancellations.
Rewards Program
Opening Balance Earned during the month Redeemed during the month Closing Balance
0 0 0 0



No transaction Details




NOTE:
1. Unbilled




[protected][protected][protected][protected]---
i dont understand this bill, because i ve paid all instalments up to date, but y i got this extra ?

HDFC Credit Card — Block account without any information

Dear Sir,

I am using HDFC BANK Credit card from last 4 years, i paid all the month minimum due amount last two not paid because i am out of city and promiss to representative that i will pay when i come to city. But they are not agree and they locked my hdfc bank salary account and they block all the money and they taken for the creditcard payment. without informing me they blocked my salary account and money. This is happened 2nd time When i called to the cust care people they are telling account and money not to be release. Plase enquire about it.


Regards,
Dhananjay

HDFC Credit Card — bank not giving any help

one of my friend name- Rahul Rao [protected] stolen my credit card, now he is not attending my call,
and also left the city. only i now that he is in delhi and he have my credit card. when i told this matter to bank,
they told that they r not going to help me. and they want regular payment, and they r harasting my parent at my home town.i m student and now at pune.

HDFC Bank Credit Card (Platinum) — In correct DOB in records

I am holding a HDFC Bank Credit Card (Platinum) for many years but recently it was brought to my notice by the Bank that my DOB is not correct in their records and they cannot take my queries on phone banking.

When I asked the Bank how can by DOC be incorrect in their records, they told me that I have not submitted and DOB proof at the time of application and I should now submit a ID proof to get it corrected. (Id proof has DOB on them)

My basic questions to the Bank are:
1) How can my DOB be incorrect in their record? Is it my fault in filling the form?
2) At the time of issue of the card I did submit an ID proof. Why can’t bank retrieve those docs and fix my DOB.

I am ok to re-submit the docs but someone from bank should contact me and explain me what went wrong and answer my queries.

In this competitive environment bank should realize that this is not the only bank that issues credit cards.
I am really getting disappointed by HDFC to a limit that this may lead to end of very long relationship with them.

HDFC Bank Credit Card — HDFC Bank Credit Card Complaints

I had purchased some product in the month of 2008(do not remember the month) for around 850/-. As i had changed my address I had also placed a request for the change of address before the purchase. As i had not received the statement the payment was made by week delay, for which i had called up the customer care officer and told him the reason to waive of the money and made the payment. Later on also i was not receiving the statments to my address.

In december one person has called for hdfc credit card(sales) through him again i placed a change of communication address. My card got expired inthe Jan/Feb 2009, for which i didnt received the replacement card as well.

Today i got a call from Customer care of HDFC bank of Indira Nagar branch of Bangalore a female for the payment of around 6500/-(not sure what for) and she claims that it is for the late payment of my last purchase(850/-) and subsequent interest charges. She was very rude and telling that they will proceed legally against me, etc.

How can the bank charge some interest like this after confirming to the customer. and now they are telling that I have not made a call to them at all regarding this issue. Please assist in resolving this

My name is Saurabh Singh and I have been using HDFC bank Platimun Card since last 10 months. Since the activation of the card, I have been utilizing the card very actively and meticulously. I have never missed any single payment on my card since activation of the same till 7th September 2009. Till the month of June'09, I was in the transactor bucket (paying full on due date) and for the next three months I was paying 60-70% of the due amount and revolving the rest to the next month.

In the credit card companies parlance, transactors are the best grade customers following revolvers and then they have 5 or 6 default cycles and number may vary with the banks. Once a person goes to default buckets (1, 2, 3, 4, 5, 6), collection department of the credit card company start tracking that account incessantly and they strat making agreesive phone calls. Behavior of the caller agent depends on the cycle bucket you are in and your credit profile in the past along with amount due.

On last friday (16 oct 2009) I got a call from collection regarding my due payments. I told them that I will pay my whole due amount (around Rs. 68000) on 1st November 2009. On this the agent told me to pay only 2700 (minimum amount due) to avoid any late payment fee on which I told him that I will pay the late payment fee on 1 November 2009. Consedering the fact that he was very adamant to his demand I told him that I will pay the minimum amount due on coming thurseday (22 oct 2009). Irrespective of the fact that I have mentioned to the collection agent that I will pay the required amount on thurseday, I have been getting collection calls. I got a call on monday (19 oct 2009) about the payment and told him that I will pay on thurseday and requested him to stop chasing me on my cell phone. On that he asked me to talk to customer care and once collection team has mail from the customer care about stopping collection calls then only they can stop bugging me. On that note I talked to customer care on Tuesday (20 oct 2009) and told the person the ongoing story and that person promised him that I will not receive any collection call till 1 November 2009. The customer care person also gave me liberty to pay the whole amount on 1 November (including late payment fee).

Today monring (22 oct 2009) again, I got a call from collection team. Details of the person is-
Mr. Kapil Singh (he said he is manager)
Rajouri Garden
New Delhi
Collection team

He told me that he has got a mail from customer care saying that I have told to customer care that "I WILL NOT MAKE PAYMENT". I was shocked and surprised at the same time. He was talking very rudely to me. I am quoting few of his remarks -
1. "Main sirf itna jaanta hoon ki tune KARZA liya hai humse aur 24 ghante me wapas kar"
2. Agar 24 ghante mein nahin diya to tera BAAP dega (In India this is equivalent to scolding someone)
3. Customer care has got no say in the collection calls and harassement by those calls, they are there only to attract customers at any cost

These are the remarks used by one of the Manager to a customer whose credit profile has been outstanding so far and who has missed just one payment. He doesn't even know that its not Karza he is giving but utilizing his money to make money from us and its his bread and butter.


Saurabh Singh
[protected]

Sir/Madam,

This is with regard to HDFC credit card I have been holding this card for more than 3 years.

I took a credit this card of Rs. 8000/- in 2006 and after that I was paying this minimum amount what ever is updated in the outstanding statement for upto 2008. Then I went for full and final settlement to clear the outstanding and they made out settlement on Rs.13000/- with Rs.1000 EMI per month towards me after paying minimum amount every month before EMI get started. I paid this EMI one year and then also I have not received settlement letter from the Bank.


Now HDFC customer care executive directly came to house in my absence and asking to my parent for recovery of outstanding. After that I went to bank once to clear the above matter then again they show Rs.15000/- outstanding balance on my credit card and I have to clear this amount with in six month with EMI of Rs.2500/- per month then they will issue the settlement letter for me. If I already clear Rs.13000/- by giving 1000/- EMI every month then why again the statement has showing Rs.15000/- outstanding on my name?


This is for your information I am a middle class person. My Mother and father is BP patient also my younger brother is mentally retire patient & these people coming to my house once in a month and Harassing to my mother and father in my absence with out any intimation where as I updated my mobile no to them.


I would sincerely appeal to whomsoever to look into this as it really disturb my mental stability.
Please do something as I strongly feel that this is affecting my mental health.

After clearing all the above matter you are requested to discontinue my credit card.


Thanks and regards


Sailee Sawant

HDFC Credit Card — Even after closing the Credit card they come back and say i have to pay the money

Hi,
I was holidng the HDFC Credit card([protected]) and i have used it till 2006. After that i was unable to pay the monthly payments and i ahd a discussion with them and got the settlement offer of paying Rs 42,000 and close the card.

I have got the offer letter from them on[protected] and i ahve done the payment through cheque on the same day.

After 2 years(June,2008) i got a call from HDFC Credit card department asking whether i have any settlement letter or not and i said no, immidatly they blocked my HDFC Savings account funds.

When i enquired with them they said i havent done any payment and the payment is due. Luckily i was holding the Settlement Offer letter and when i have faxed that they actiavted my savings account.

Now again on[protected] they again holding my funds within my savings account (HDFC Banl account) and sent me a notice saying that i have to do the payment.

I am not sure what i need to do? I am having the settlement offer letter and the compliant i have lodged in 2008 as well.

Can i take any legal action on them? I cannot use my funds and i am mentally suffering because i cannot use my funds for my day to day usage.

Thanks
Jayaprakash Reddy

Credit Card HDFC Bank — bank account closed without information

dear sir,
I would like to draw your attention towards my problem with HDFC bank, gwalior.
I had an account with the bank. I too had an credit card of the bank issued under the name and account: Ajay Tambat/Ashwini Tambat a/c no.[protected].
In 2005 july we destroyed the credit card of the bank in indore office after making full and final payment in front of the exec. Sajal.
Now on 16th dec 2007 the bank account was freezed without any prior information on account of outstanding balance of credit card.
We talked at all levels in the bank and lastly we filed a case with consumer court . We won the case in Jan 2009.
won the case in Jan 2009.
again there was no correspondance from the bank side.
later in May 2009 when we talk to bank people, we came to know that our account has been closed. till now we are trying to talk to all the level of people in the bank but yet we have not recd the money nor answer. We are genuinely fed up with the bank people.
I am enclosing all the documents so that you can look into the matter and give some relief to us. the amount in our account was 8500 approx, + more than 5000 has been spent on the cases, +nearly 5000 fine we had to pay for the emi bounce for our car with ICICI bank
looking for a quick reply
thanks
ashwini tambat

HDFC Bank — Caller Tune

I Want Caller Tune Plz I Want Code No. virudh Movie Song Is Ek dantay vakra tunday gauri tanhai dheemahi

Dear Sir/ Madam

My name is Sushil Kumar Agarwal and I am using a credit card of HDFC bank card no. is [protected].
I am requesting you to kindly initiate the process of settlement for my account.

I have been requesting since last 2 months to card department representative for settlement but every time they ask me to make minimum payment and say that they will initiate the process of settlement only after I make minimum payment. But even after making the minimum payment the process is not imitated and the next month again they say the same thing and now this month they told me that all settlement are closed until next year.

I am very sure in the month of January I will be again told that due to ending financial year all settlement are closed.
I am really fed up with the whole process.

Requesting you to kindly look into the matter and do the needful.

Thanking you in advance

Regards,
Sushil
[protected]

Sir, on 16/12/2009, I mate Mr. Rajeev (Mobile No [protected]) and Mr. Himanshu (His Boss)in the Rajori Garden, Ansal Tower Branch. I told them that I was going to transfer the fund to the Credit Card. They were not at all agree with me and told me to transfer the whole amount in my account to the credit card. Then only they will give me the sattlement latter. I told them that I was told that the settlement amount will be of Rs. 45000 which I have to pay in 6 monthly installment. But they are asking around 20000 upfront. I even requested them to take 10 - 12K first and release the rest amount, but they refused. They were not at all cooperating with me. I even asked them to let me meet a senior person but Mr. Himanshu told me that he is the one and only the main senior person in whole HDFC Bank. He is the owner and he will do whatever he want to do with the money in the account of HDFC Bank customer.They even misbehaved with me.I did'nt agreed with their terms and I refused to sign anywhere in their agreement.
Sir, I have enough evidence that my money was not at all credited to my account on 11th Dec. It was on 14th. Even I checked my Account on 12th and 13th. It was showing in the ledger balance. Only on 14th, it might have been credited and they had blocked my money. They had even bounced my ECS on 15th of Dec.I had even informed Mr. Rajeev on 14th and on 15th of Dec. But he was telling me that it was not of his concern.Mr. Himanshu was telling me that the money was credited on 11th of Dec. But, after I found out that my money has been blocked, then only Mr. Rajeev was saying me that he had taken revenge from me.
Sir, I hope that at least this time I will get a reply from your side.
Thank you.
Devajit Goswami.
[protected]

--- On Tue, 12/15/09, Devajit Goswami <[protected]@yahoo.com> wrote:


From: Devajit Goswami <[protected]@yahoo.com>
Subject: Urgent cancellatrion of my card (Complain).
To: customerservices.[protected]@hdfcbank.com
Date: Tuesday, December 15, 2009, 10:19 AM

Dear Sir/Ma'am

With reference to my previous mail regarding cancellation of credit card I would like to inform you that one of your branch manager from credit card department in Rajori Garden, Delhi named Mr. Rajeev Choudhary (Mobile No [protected]) calling me 15 to 20 times daily and harshing me to pay Rs. 4850 /- . He is also making call and threataining to my paraients at my native place and because of him my dad who is a heart patient is hospitalized. I promise him to pay the amount as and when my DD which I had deposited on 10-Dec-2009 in HDFC bank cleared but he is continusly calling us saying he is only the authorized person to settle my account.
Yesterday, I had tried many a times to transfer that money from my ATM to the Credit Card. But my balance amount in my account was shown in the ledger balance. I told Mr. Rajeev about that matter. But he told me that he is not at all responsible whether my DD is cleared or not.

I had even contacted your Help Line No. [protected]. The executive told me that I should not pay any money untill and unless I get any settlement letter from your Bank. They are releasing my settlement letter soon. But, Mr. Rajeev's statement was totally different from the executive. I was really confused.

Today also he call me many times when i said my DD is not cleared yet it is showing in ledger balance, he said i have taken the revenge by blocking your account.
Sir he is asking for the payment and on the other hand he blocked my account then how can i make payment??????????

For your reference I am giving you my credit card no [protected]. . You can check my previous records also. I am a genuine customer of your bank but I am not satisfied with the services received from your bank.

This is not the first incidence. 3 month back (Sep-2009) when i lost my ATM card and it was swapped by some unknown person.
No one from the bank was ready to help me. It was my whole month salary.
I had visited HDFC bank but instead of helping me, they said we don't have any rule to check ID proof when there is any swaping in your card. So we are not responsible and we cann't help you. Even though I had provided them the sufficient evidence. So I had taken the help of police.

Sir I am really fad up with HDFC bank services so I want to close my account ([protected]) as well as my Credit card ([protected]). Please process my request ASAP.

This time Hoping for your positive and immediate revert.

Regards
Devajit Goswami
[protected]





--- On Mon, 11/30/09, Devajit Goswami <[protected]@yahoo.com> wrote:


From: Devajit Goswami <[protected]@yahoo.com>
Subject: cancellatrion of my card.
To: customerservices.[protected]@hdfcbank.com
Date: Monday, November 30, 2009, 9:20 AM

Sir, I am having a credit card of yours. My card number is [protected]. I want to settle this card asap. I am really fed up with your services. Initially while I was not using this card, I got a DD from your side that I had applied for a balance tranfer. I had cancelled after confimation with customer care. After that I had regularly paid my dues at time. But due to some financial crisis I unable to pay the due amount so I contact with customer services and one of the executive told me that i can pay the due in installment after some days when i again call customer care to confirm about the installment they behave very rudely. Then I decided to talk with your higher authority. But I didnot got that opportunity. It is not only one incident every time i am facing one or other problem with HDFC bank credit card and account. It is a hicke that I got a message from your side on 24th of Nov that I had made a transactoin with your god damm card. While I had never tried any transaction from your card. Sir, please I am requesting you to cancell this card asap. I am really really fed up. I am having even the same problem with my Bank account no [protected]. I am having two ECS with that. That was of my personel Loan and a two wheeler Loan. Last time, I got my salary lately. I had even informed your bank. But no one cooperate with me. I even got two bounces of my ECS even after depositing my money in time i.e on 15 th of last and this month. I want an explaination of these matters. I will even withdraw my account if you people donot improve your attitude. I didnot understand of the mini statement that I got from your bank. You people had deducted some of my hard earned money this month and last month. I want a detailed explaination of this matter and I want to know how I can settle all dues and get rid of this card and account. Firstly cancell my credit card in a priority basis. I donot want to fall into any risk without using your credit card.
I want an explaination from your side, how come you people sent me an sms about the transaction of my card on 24th which I had never attempted. It will be really risky if that card was active by chance.

Hoping for your early revert and take necessary action.


Thank you.
Devajit Goswami...

Dear Sir

I took an ICICI Lombard health policy on 27 Feb. 2008 thru HDFC credit card no.[protected] for two years. I used this policy first year and paid 12 regular EMI @ Rs.568 / =6816.After first year I have stopped this policy and ICICI bank sent a cheque no.102424 of amount Rs.4555/ .Thus HDFC Bank have received total amount =Rs.6816+ Rs.4555=Rs.11371 / from me. HDFC Bank paid an amount Rs.11371/ (i.e. Rs.6816 for first year +Rs.4555for second year) for ICICI Lombard. But HDFC Bank has sent a statement of amount Rs.4800. There are no dues from my side. I already sent lot of Email to HDFC bank to stop credit card. But HDFC Credit Card guys keep calling me and keep telling that I have some amount due to pay which is so ridiculous as never made any purchase.

Kindly help me.

With Regards

Ram Babu
Credit card no. -[protected]

Mob. [protected]

Very stupid service.Not customer service oriented

Same thisng is happening to me.Very surprisingly they are able to send me
the monthly bills.But when I am asking for my card they are telling me to forward a letter and address proof.Unfortunately I have lost my wallet and all other ID proofs

This bank is like "LALA KI DUKAN" u never trust in it.
this bank (credit card dept.) cheated me too.

HDFC Bank Credit Card — Harrasment by the bank regarding payment that was already made and non-communication and delayed claim harrasment

Sir,

I was a customer with HDFC bank from 2004. I had a savings account with them and later on I opted a credit card. I have 3 major areas of complaint agains the bank:

- Irresponsible and non-cooperation: I never got to redeem my reward points from my credit card, and they never cared to either help me or inform me even after my repeated calls and follow-up at the customer care center.
- Harrasment by the bank to collect payment although I always paid my dues.
- Non-communication and keeping me in the dark regarding any arrears that I had to pay.

This is what happened:

In 2009, the recovery agent from HDFC bank called me to pay the due amount, as my card had expired. I agreed to make the payment, and made a payment of Rs 5000, then Rs 25000, and then Rs30000 to settle my account with the bank. They accepted the payment, but never cared to communicate to me about any other arrears. After making this payment in 2009, now the recovery agents are calling me again and asking for a payment of Rs 10,0090 more to close the account. I asked them to send the statement so that I can check why there is this arrear. After seeing the statements, I found out that there just Rs 3659.67 left unpaid. Now, first of all I did not receive any communication from the recovery agent who had called me earlier that there was any amount pending from me. And now, after 1 year, they are calling me up and asking me to pay this amount.

Firstly, I wasn't informed about any other extra payment. Neither the HDFC Bank customer care nor the Recovery cell called me to atleast acknowledge the payment nor did they inform me about this arrear. If they can call me up now and tell me about this payment, were they waiting for it to accumulate before they could inform and fleece me.

If in good faith, I made a payment of Rs 60000, was it not the bank's duty tot have cooperated with me in communicating about these arrears, so that they did not accumulate to Rs 10,0090? Instead they are calling and harrassing me.

Dear Ms Shukla,

We regret the inconvenience caused and would like to investigate your case further. Request you to send us an email at [protected]@hdfcbank.com with your credit card number and contact details. Please mention the id number TTU[protected] in the subject line of the mail. Once we receive this information, a bank representative shall contact you.

Regards, Customer Assistance, HDFC Bank

Dear Sir

It is really shameful the way these so called customer oriented Banks run their business.I have been holding HDFC credit card for more than a year and 3 months and have been paying the minimum payment on time inspite of getting the credit card statement from the bank. I hv asked for the statement hardcopy to customer care as well as collection when ever they call for collection. inspite helping me they have blocked my account and also forwrded me legal notice. I ask u one thing i[censored] people trace our address for forwarding notive then why can't u trace it for providing statement hardcopy. i m premium customer o[censored]r bank thats why my credit limit is enhanced to 200000 lakh and on other side u are treating us like a fraud customer, is this type of services u r providing to ur customers. I also talked to Abhishek verma detail given on notice, i was unable to contact him second time bcoz i hv misplaced that notice which i receive from ur side.

Secondly they have also deducted 4050 rs from my saving account.

Plz provide me the proper resolution of this soon.

saving account: [protected]
credit card no : [protected]

Regards

Jai Singh
[protected]

I have dropped Cheque at kalyan branch (Thane) on 29/3/10 at 9.34 am, at that moment HDFC representive confirm me within 10 days it will get cleared (it was outstation cheq of IDBI bank Pune), today on Dated 13/4/10 still the cheq is not cleared & HDFC employees dont have any details of cheq status, when ask clearing time the same employee says 15 to 17 working days it means to clear a check HDFC require 22 days approx??

HDFC Bank Credit Card. — Harrasment by Collections Department.

Dear Sir/Madam,

This is to bring to your kind notice that I Dona Dey holding a Womam's Gold Credit Crad with number ([protected]) have paid 23,000 on the card, the card limit being 30,000. I am not using the card for 8 -10 months now, and have asked the bank to close the card by calling their customer care many times, but everyt time some collections people call and have abused me, and have asked exorbitent money to close the card and have not agreeed to give me any statement to show what are the charges they have leived on the card.

Now also some people from their collections dept are calling and harrassing me and asking me to pay 25,000 more and said will not give me any statement. Kindly helo me and advice me as to what should I do.

Thanks and Regards,
Dona Dey.

HDFC Bank Credit Card — demanding money after pay the amount

sir,
i ankur jain husband of isha jain having a credit card no [protected]. in my wife name in 2008.as per bank mr.amit joshi handle my account. he told me that you pay a monthly rs 9000 approx your accont has seetle in 168000/-.as per he told me i pay every month till 19 month ,there is no other call in these 19month.when i pay the last balance i am asking about the closer letter he said me that you get in next month a zero statement. i have all the reciept i have paid but when after a month there is no letter is coming , a call is coming from the bank and demanding full money i was shocked . i am going to bank and ask about his officer mr. amit joshi when i am hear about his i again shocked that he is cheated a lot customer and he is doing all the fakecomitment to customer ,some of customer taking legal action against him,now he is suspended,now i am in troble i told to bank that you have a voice recording system in the bank you check that what is going between us,but i dont know what they are doing,plz look in to the matter as soon as possible and take necessary action.

regards
isha jain
ankur jain

I am calling HDFCBANK for credit card since three days, and the customer care service ppl ar replying that their server is down. I have credit card bill of 4402, and i havent used this card for last 1 year.
This way they are befooling the customers

Pranjal Singhai

Credit Card — HARRASMENT EVEN AFTER MAKING PAYMENT

I am a holder of credit card from HDFC , My due date had passed and I had to make a payment which I had confirmed that it will be paid be end of the day. The payment was done , but even then the executive had been making calls and using abusing language stating that I am lying and n number of things , she has been torturing me like anthing , is it justified ? The executive wants the exact time when the payment is made? She has to say that it is not updated in the system, also the argument is that the payment is made on the old credit card, she urges to make the payment on the new Credit card number which is not yet received by me,.

HDFC Credit Card — credit card dues not closed till the date event received full amount of balance money.

Sub : Application for Credit Card No. [protected] till date not closing.

Dear Madam / Sir,

My Credit Card No. [protected] which is settled in the month 08/08/2009 of Rs.8000/- through you HDFC – Bhubaneswar (Orissa) after receiving the Fax Copy by officially order? As per your norms of payment in six installments I deposited the money in every month in Jharsuguda (HDFC) Bank. And clear the total dues. But again HDFC (Bank) send me balance amount as well as advocate notice why?

I complain Bhubaneswar (Office) they told me they send the copy, never mind due to not update of computer. But again I received the same.

From last three months to give complain to you HDFC (Bhubaneswar) as well as Kolkata they told they send person hand over the Xerox copy of letter which is received by settlement letter as well as deposit receipts for clearing. But till date no one came and takes any Xerox copy. I give complain in Jharsuguda (HDFC) they told me they never see credit card section. Even they unable to see as well as to give deposit copy of money of credit card from June 2009 to Jan 2010 in detail.

So please check the detail and close the account of balance as early as possible.

 Check the payment from June 2009 to Jan 2010. Which is paid in Jharsuguda (HDFC) Branch)

Thanking you,

Dear Sir,

As per they requested, I given all the documents to upgrade from HDFC value plus to Titanium Plus credit card., But Still have no responce message and whenever i used to call, they have no receiving my calls.

My question is : Requested application is processing (or) cancelled (or) upgraded (or) card has been deleived to given address.


Thanks and Regards
Sathish Kumar
[protected]

HDFC Bank — harrasment for credit card payment

dear Sir,

this is to inform you that i am using HDFC bank credit card since more than 2 years, fir which i am paying mininmum due from last 5-6 months, this time due to some personal problem i was not able to do the payment before due date but the call centre staff harrasing me for the same thing badly.i am receiving 50 -60 calls on daily basis through different number they are using abusive language with me they calling my office also & they are talking in a veru un professional way, after so much of harrasment i told them to settle my accounts & again they are teling me in very bad language that you cannot do boodly you have to pay this installement. i am very tensed they can kill me also for the same thing they are very dangerous people. they said there name is Ganesh & Madan. please help me they are after my life.

waiting for a positice response from your side.

HDFC Bank — Credit card payment due

Hi,

I was holding HDFC Bank Gold Credit card. Now, the problem started after I make the payment via cheque on 2nd Feb 2010 Vijaya Bank cheque number 333909 against total outstanding. But now after 6 month from the date of payment, their collection department has called me for Rs. 3000/- approx as a outstanding on my card for which i have not used nor have any information from Feb 2010 to clear it. No communication has been received from HDFc banck credit card department. No mails, nor SMS nor any statement send by the Bank to inform me about the said outstanding. I requested the Collection officer Mr. Sandeep Sharma during his call dated 10th Sept 2010 to provide me details and statement of A/c with Proof of any communication done by the Bank before 10th of Sept and after 2nd Feb 2010 to have default from customer side or liable to make the payment as per desire by the bank. If i have been receiving any communication regarding overdue or any outstanding left after the payment of Rs. 18500/- on 1st feb 2010 as a total outstanding i would happy to make it. But if a patient will not go to the Doctor for check up, how a doctor can cure him. Atleast customer need some communication as a intimation to resolve a issue. Now as i have received call from collection officer Mr,Sandeep Sharma to intimate about the outstanding lying on my card, i straight away called him to provide me Statement of A/c and proof of any communication done earlier to proove my fault and if not then the Bank has to reverse back the outstanding amount with immediate effect at the earliest.

After receiving 1st call from collection agencies for the recovery of the amount.As i don't like communicating any person for the same due to my nature and image with the financial partners like Credit card department HSBC, CitiBank etc. I am man of Ethics and morale i always prefer to pay the total outstanding of any banks card before the due date, and for that you may check with them or i cvan show you the proof for the support.


I seeks an official Bank settlement letter alongwith the statement of Account reflecting no dues to avoid any legal complications.
Please update the same to your respective collection agencies.

I have only one option left with me to file a civil suit against the bank.

Looking ahead your anticipation to resolve the issue and settle down the grievance.

Regards,

Anil Bhargava.
[protected].
[protected]@yahoo.com

HDFC Bank — account yet not been preferred since 6 months for issuing credit card

hi sir,
this is kumar gupta a/c holder of hdfc bank main branch pathankot.punjab-145001<india>
i wish to state tat i am kumar gupta ,s/o sh inderjit gupta,r/o 290 krishna nagar pathankot.my a/c no is [protected] <hdfc bank,main branch ,pathankot>.i opened up an account in hdfc bank six months before to issue the credit card.six months before i asked them to preffer my account with a good customer of the bank who is dealing since very long and they approved..but i am very annoyed by their such irresponsible behaviour for they havnt prefffered my account yet since six months and every time they keep on lying tat ur credit card is ready n u 'll get it in 10-15 days and this is going on since 3-4 months..but itz not even preffered yet.i am really very annoyed by their such irresponsible behaviour..plz resolve this as early as possible or wat all i can do is to cancel my account from tat bank.
thanking you
kumar gupta
+91-[protected]

HDFC Bank Credit Card — Improper Documentation

Dear Sir,

This is as per the telephonic conversation i had with your customer care dept on phone for the past one month for the above mentioned Credit card number.
I have had a number of telephonic transactions with your customer care people but to no avail i had sent you the correct address letter along with a copy of my landline bill as address proof but your dept had not corrected the same and my card had got returned thrice due to the same reason. Now after all the hassle i have gone through with your bank for one single issue and that to the error on your side i am not able to do my Diwali shopping for my family; and also there has been a lot of mental suffering that i had to bear due to the same.

You guys talk about CRM. How does Your CRM Work can I Know ???

I want a reimbursement compensation from your bank for the same complaint as the fault is from the bank you may see my records i have never defaulted for a very long time of my usage.
I am just receiving promises from your people that i will be receiving the call for a compensation the next day; that day has never come to date.
I am reminding you for the Same and will not make any further payment till the issue is resolved; neither am i going to make any late payment to your bank for NON Payment.

I am also Sending a complaint to the RBI and the Consumer Court along with this mail Kindly make a note of it and Send the a reply as soon as possible

Thanking you

Parikhshit R Maliwar.
[protected]

Sir

My name is Mrs.Monica Bhattacharjee, I got a credit card from your bank (no [protected]) on june 2010 but on that card spelling of my name is wrongly written as Monicar Bhattacharjee, kindly look note this mistake

HDFC Credit Card — HOLD THE PROCESS OF CREDIT CARD

CACELLL PROCESS OF MY CREDIT CARDS APPLICATION NO :CC[protected]

MY MOBIL NO 09

[protected]

EMAIL ID [protected]@hotmail.com

HDFC Bank Credit Card — credit card payment

Sir,

I am having a credit card of hdfc bank [card no=[protected]].sir i am holding this card for last 5 years i am paying my minimum payment on regular basis but after paying for last 7 months i noticed that the due ammount is not reduced.I spoken to their customer care & ask them to convert my entire outstandig ammount to EMI but they are not interested to doing so because in that case they will not able to charege any extra amount which they are charging on regular basis .

Sir i request you to please look into this matter so i can make my entire payment through EMI & the bank provide me the facility to pay my obligation through EMI option.

HDFC Bank Credit Card — Credit card related.

Hello

I would like to submit a complaint against HDFC bank regarding a credit card service issue.

My credit card has been barred without any prior intimation and thus I have faced many problems and it seems to be very disppointment for me as I am using credit card of HDFC and it is shown barred. As I am your regular customer and using your service I am very disappointed and also feel harrasment while using my card at mobile store and could not able to make payment when I needed.After I came to know my creditcard was not working at that time I immidiately called at customer service of HDFC and got reply that I would have to submit my document and also need to give written application about adress change and I was shocked to listen this. How come I know to submit my document without any communication? Is it only possible if I use my card and being in embarrassed situation at the time of purchase???


So kindly request you to look into this matter and justify my selection of being trusted customer.

credit card no: xxxxxxxxxx5509
name on card: Jay Chauhan
valid from: 02/11 valid thru : 02 /14

contect no: [protected]
Email.: jay.[protected]@vodafone.com

Regards,
Jay Chauhan.

HDFC Bank Credit Card — List Of Current Account

Dear Sir/Madam,

Greetings from Paritosh!

I have a Hdfc Bank Credit Card Since last 3 years.
I have made regular payment. But since last 7 months due to some financial problem i had not made to do
payment to the bank.

The bank has Lian My Current Account and Hold my Business Account Fund.
Now what will i do?
Kindly do needful!!!


Regards,

HDFC Bank Credit Card — RE DEBIT AFTER SETTLEMENT

Dear Sir,
As i am holding HDFC Bank Credit card with HDFC bank from a long time, on the 18th october a payment has been happened by me to Airtel which was 88072.98 where i was supposed to make the payment 1532 to airtel. Actually accounts is Company's account so by default entire ammount was selected and same has been processed. within 5 mnt i have contacted Customer care and informed the same to them by fax, mail and call as well, after few days call came from Mr Kartik and he has resolved the issue with Airtel and after deducting 1532 he has credited the balance amount to my account i.e 86540.98 . the issue has been resolved but in this month again i have checked my unbilled statement and 86540.98 has been debited again. i could not understand it where it has been settled then why it has been debited again. i have contacted them as well but they r not taking it seriuosly. plz help me for the same.
regards
prakash ranjan
[protected].

HDFC Credit Card — Application is on hold

Hi,

I have applied for HDFC Gold credit card.
Gave all the necessary documents.
But my application is kept on hold.
I am in a urgent neeed of credit card.

Name: Gaurav Sotani
DOB: 27/11/1987
My ref no is [protected]S2

Dear Sir,

I am using HDFC BANK Credit card from last 4 years, i paid all the month minimum due amount last two not paid because i am out of city and promiss to representative that i will pay when i come to city. But they are not agree and they locked my hdfc bank salary account and they block all the money and they taken 22000 for the creditcard payment. without informing me they blocked my salary account and money.

Regards
Sachin More

i have applied for credit card reference no [protected]s3.. i want to know the reason why u have declined my credit card application .let me know .

HDFC Bank Credit Card — NOT RECEIVED CARD

I am sheena applied for credit card last month Ref no.is [protected]N1.I received the confirmation that card has been approved but i did not get till date I dont know what is the service of HDFC Bank.If it will be continue in future I move with other brand.Please do needful at your end.

Thanks & Regards
Km.Seena Devi
[protected]

please do needful

Dear Sir,

Please note that Iam not receiving the monthly credit card statement to my residence address.I have informed this issue to the customer care several times but no action have neen taken.I really need to know my account status.Hope this would be sorted out.

Best Regards

J.R.George
5A, DOSS AVENUE, BABYNAGAR.
VELACHERY CH 42.
[protected]

Dear sir,

HDFC bank call centre people without notifying me they block my credit card . without any reason? pls tell me what shoul i do??? its an harrasement


Regards

dhaval desai
[protected]

dear sir,
i have been offered an HDFC platinum credit card by u and i am making regular payments but the payments made by me is not reflected regularly and on top of that u r levyving unncessary paymentcharges due to which my outstanding balance on card is not reducing though i get confirmation of making payment to credit card but the payment always reflects after nex month and does not reduce the outstanding although the payment was depoisted before next billing cycle. u r requested to kindly investigate else i will be forced to make complaint at banking ombudsman

regards

anurag kakkar
[protected]

18th October, 2012



To,

Grievance Redressal Officer,

HDFC Bank Cards Division

PO Box No. 8654

Thiruvanmiyur P.O.

Chennai – 600041



Sub: Request for Refund – Card No. [protected]



Sir/Ma’am,



I am using HDFC Titanium Card for more than 1 year and since then I had never faced any problem. But this time I am in trouble and also bit scared to use of Credit Card.



Actually I was trying to fill an examination form of ICWAI on 9th October, 2012 and fee was Rs. 1645/- . When I was trying to make payment online the payment was not successful but my account was debited for Rs. 1645/- . Since the last date of filling examination form was 10th October, 2012 I did payment again on 10th October, 2012 after having word with HDFC officials. I was told that Merchant has not claimed amount and you can make payment again to complete your form. Even I had word with the Institute also on 9th and 10th both the days they also conveyed the same thing that you have to make payment again, since payment session was not successful.



My account is now debited twice with Rs. 1645/- against single Form. Since refund process takes 7 working days but still amount has not been credited. Today 18th October, 2013 I again discussed with the HDFC officials now they told that Merchant has claimed amount twice and I have to raise dispute to claim refund after having word with Institute. I have discussed with the institute but they are not giving any proper response, their Head Quarter is in Kolkata, it’s not possible for me to talk again and again.



You are requested to please take necessary action to refund Rs. 1645/-. I wish to use your card continuously but not on such cost.





Thanking you,





Yours truly,







Vijay Kumar Rawat

Card No. [protected]

HDFC Bank Credit Card — overhead charges

WE HAVE CREDIT CARD HOLDER IN HDFC BANK I USE A RS 400 AND BANK CLAIM RS 4132 I HAVE ALL STATEMENT AND PAYIG SLIP

Dear sir,
My credit card no is [protected]

I trasnferred Rs one lac from from HDFC salary accoutn and since salary is delayed despoited cheque in HDFC Meera bagh branch paschim vihar delhi on[protected]

till date that cheque is not presented in my bank

please tell me how come you call your bank efficient?

for non-performance why the customer should pay penaties ?
investigate and
install a machine like in PNB where photocopy of cheque depsoited is issued by machine only

thanks

kapur k k

HDFC Bank Credit Card — WRONG DEDUCTIONS & MY PAYMENTS NOT REFLECTING

Hi,

My HDFC Bank Credit Card No. is [protected], even after making so many payments, my account balance is same, i.e. there are wrong deductions from HDFC Bank with my hdfc bank credit card.

Yogesh Dhiman
Mb:- 0 [protected]

Hi

I am a premium Account holder in HDFC Bank,

But M not geting Credit Card
i have give All my Dos to that HDFC bank But till now i have not got the Credit Card And I got sms frm HDFC Bank Some Number [protected]W2 After words I give the Call on Cust Care She told me That plz give the Add ID proof So i have drop that in HDFC bank...



So plz give me Call on my Number [protected]

I lodged a complaint (RBI Complaint Ref no: [protected] &amp; HDFC Bank complaint no:APW[protected]JB) against HDFC Forex Card Department for the following reasons –1. Not reverting the pre-authorization charges although I had been communicated that the amount would be reversed on 30th Day.2. Violating the set duration of 30 Days for reversal of pre-authorization charges and now asking for 90 days for reversal.3. Escalation department stating that partial amount had been reversed but no reversal entry reflecting in Card account statement.4. Statement sent to me by email &amp; the online statement for the same card reflects different transaction history.Request you to please help me in reversal of pre-authorization charges charged by HDFC bank although the merchant has provided No-claim letter for the same. The online statement show additional transaction o[censored]SD1679+586.33 which is not charged by the hotel Holiday Inn Express. 1. [protected] 11/01/2015 02.58.35 SALE - HOLIDAY INN EXPRESS ARLINGTON HEIUS USD -1679.792. [protected] 04/01/2015 02.49.33 SALE - HOLIDAY INN EXPRESS ARLINGTON HEIUS USD -586.33 Statements sent to me by HDFC shows different transaction history at all. Statements sent to me shows additional transaction as below – 1. 15/12/2014 SALE HOLIDAY INN EXPRESS ARLINGTON HEIUS[protected] USD -443.952. 20/12/2014 SALE HOLIDAY INN EXPRESS ARLINGTON HEIUS[protected] USD -443.953. 24/12/2014 SALE HOLIDAY INN EXPRESS ARLINGTON HEIUS[protected] USD -532.744. 29/12/2014 SALE HOLIDAY INN EXPRESS ARLINGTON HEIUS[protected] USD -443.955. 31/12/2014 SALE HOLIDAY INN EXPRESS ARLINGTON HEIUS[protected] USD -532.746. 04/01/2015 SALE HOLIDAY INN EXPRESS ARLINGTON HEIUS[protected] USD -586.33 It’s surprising how the statements for the same card can reflect different transaction history !!!Support cases were opened with HDFC bearing ref: FPQ11827, FPQ11828, FPQ11829 &amp; FPQ11830. Although support team had responded that the amount would be released on 30th day, I don’t see it. As per the email received from bank, these charges were supposed to be released to the card account on 30th day. However, no action is seen till now in spite of multiple follow up email sent by me !!! No claim letter pertaining the details of pre-authorization charges to be released. Please release all the transactions for Holiday Inn Express other than the ones which were claimed by the merchant in the attached letter. The card number is [protected]. Please help me in getting the pre-authorization charges released.

Sanjib Chowdhury
[protected]@yahoo.com

Credit Card — not issuing of credit card

i have applied for a credit card in the month of August 2007 from jorhat assam in the hdfc bank but not yet recieved the same till date.

HDFC Credit Card — noc

r sir
i was issued a credit card from hdfc bank panipat nearly 5 yrs ago.many other chgs were levird in my ac .with bank settlement i paid the amt .but bank has not issued me noc so far.so plz issue my noc
certificate earliest possible
thanks with regards

want to know if my name is in the list of defaults want to pay and rectify

Credit Card — not issued credit card

Dear sir,

pls send me the details of my lic credit card status
sr.no -4460
my name : sarwar alam khan

D O B :[protected]

Mobile no: [protected] , [protected]
Mail Id : [protected]@yahoo.com

HDFC Bank Credit Card — unfair practices

I had an HDFC bank credit card which i underwent a settelment they took the final payment and gave me the receipt on which they worte full and final payment but after three months they began calling me to pay an outstanding amount of Rs. 29000, and when i refuses t o pay them the amount on the ground that my a/c is settelled but they now deny the settlement and say that the settlement is null and invalid and now they have put a hold on my current account without any prior notice. when i tried to contact them regarding this problem, they gave me a number which dont work. what should i do about it can anyone help me please???????????

First bounce a cheque from your account and then lodge a complain against branch manager in police station that he try to cheated you. A recently i am also suffering from the same problem & i am planning to lodge a fir of frod against the branch manager.

HDFC Bank — cheating-unfair practice

Hi,

this is my another complaint against hdfc bank credit card division. I request you to please refund my amount of 21000 immediately, which you have debited from my new salary account towards credit card number [protected]. As it is very urgent for me i am jobless and has to take care of my mother as she is suffering from cyst, sinus and hyperthyroid. its very urgent for me to get my amount back. its a matter of life for me and for my family.

I can see hdfc is doing same thing others also. Accept this its bank fault. they have never listened to me. when i was there to me settlement and finally they have placed hold my account debited all the funds in it.

The amount has been debited from my savings account to their credit card account without any prior intimation to me. Please help me to recover my money as i dont have anything with me except for that money. Also help me to get a fair settlement and compensation from the bank for the trauma i have gone thru because of no money in my account.

If my mother's health and condition got affected because of this issue, HUMAN RIGHTS, I ll have to report to HUMAN RIGHTS COMMISSION, CONSUMER PROTECTION ACT, RBI & I ll have to give add in DAILY NEWS PAPER regarding this issue.

Dear Sir, Being ONE OF THE WORLD'S BEST BANK-HDFC, Kindly do the need full.

Drishty Maan
[protected]

HDFC is definitely going to loose lots of customers.

This is absurd, I am seriuosly thinking about changing bank.

I, SHAILENDRA TIWARI. CHARGES FOR DEPOSITING MONEY IS VERY HARDSHIP AND UNFAIRE FOR CUSTOMER. This is absolutely unfair and cheating the customers of their hard earned money.

To,


HDFC BANK
PUNE



Subject: Change of billing Address

Credit No: [protected]

Hi,

This is to inform you that my billing Address has been changed. Pls make a note of the same and forward my statement on the new address details are below mentioned


Old billing Address:
Mr. Sunildatta.S. Awate
Shrawasti B Society
Sr No 18148
Behind rajgruh, Kondhawa Khrudh
Pune-411048


New billing Address:
Mr. Sunildatta.S. Awate
82, Lonkar Wada
Opp. Vitthal mandir
Kondhwa Khurd
Pune-411048




Regards

Sunildatta .S. Awate



Mobile NO: [protected]

hi friend

i had never seen before like this bank i have all bank credit card but hdfcbank credit card is one of the most cheated, fraud, blood sucker.particularly ceebros buling nelson manikam road. there is hdfc people taking third grad words. they have no commensence . any way i[censored] have any proplem give any bank. some person helping legally. www.creditcardwatch.org

Credit Card — DISPUPTE ON OUTSTANDING BALANCE

I AM CC HOLDER OF CC NO.****9004 AND I MADE A PAYMENT OF RS.2000/- ON SEP.2-2009 AND THAT PAYMENT HAS BEEN ADJUSTED AGAINST THE EARLIER PAYMENTS, WHEREAS MY LAST BALANCE WAS RS.5000/- APP. AND THIS MONTH I HAVE RECEIVED ANOTHER SMS INFORMING ME THAT NOW NEW BALANCE IS RS.6311/-
I WANT TO KNOW WHERE IS THIS PAYMENT OF RS.2000/- GONE AND HOW MUCH BANK CHARGES ARE YOY LEVING EVERY MONTH THAT AN AMOUNT, WHICH WAS DOWN TO RS.300 IN MAY HAS GONE UPTO RS.6311/- THAT IS DESPITE OF THE FACT THAT THERE HAS BEEN ONE REVERSAL OF THE CHARGES AND ONE PAYMENT OF RS.2000/-.
PL DO NOT MESS ME ON THIS AS I AM NOT MAKING ANY PAYMENTS TILL THIS AMOUNT IS RECIFIED AND THIS TIME I AM READY TO GO TO THE COURT AS WELL, AS I DO NOT HAVE THIS CC WITH ME AND I HAVEN,T USED THIS CARD FOR MORE THAN 3 YEARS AND I AM ONLY MAKING PAYMENTS, SO AS TO MAINTAIN MY RELATIONS WITH ICICI BANK BUT YOU PEOPLE ARE RUINING ALL MY HARD WORK OF LAST THREE YEARS AND HELL BENT AT DOING WHAT I DO NOT WANT TO DO--NOT MAKE PAYMENTS AND GET IN YOUR BAD BOOKS.
PL CONTACT ME ON [protected] AND I AM TEJ PAL GULATI, HUSBAND OF RITIKA GULATI

Dear Tej Pal,

We're sorry to hear about your experience. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Customer Service Team.

Hi,

I got a very bad experience with my HDFC cc. I made a transaction through swiping and merchant has entered 1.5lakhs when the amount should be 15k. So they immedietly refunded(made void sale) to the same. From that day onwards I'm checking my balance and follwing up with the bank. Every day they are saying new story. They asked to send the proofs and said will take max of 2days. When I enquired on 5th day when still no refunded done, they said it takes 17days to refund into my acc. Seriously this is too much. And the customer care persons are very rude. Not even explaing properly and saying rudely you have to wait and thats it. Really the bank has to improve in this matters. Don't just see benefits from ur end.