HDFC Bank Complaints & Reviews

I am still experiencing the worst service from HDFC life to get my money back.

Myself, Sheeba . I was holding 2 policies with hdfc and surrendered both on Jan 5th 2016 at Jayanagar, Bangalore Branch. As per the policy agreement this has to be credited with in 5-7 working days and I got one of the policy amount credited within 6 days. I was awaiting for the next and it didn’t come even after 2 weeks. I called the[protected] number and there was no update from them and just told its in progress. Since then I called them every day and one fine day someone told its ON HOLD due to address change issue. It was above my logic to understand how address change issue comes for a policy which was taken on the same day with the same details given for 2 policies and one got closed without any issue? There was no answer from customer care exe on this . Surprisingly you will never get any call in response for your grievance complaint as well and there is no direct number to call. Today its 30 days since I surrendered the policy and still no update on the money. Yesterday I came to know through one of the friend who works in hdfc that the branch asked for address change for one policy and the other one should be changed automatically, which was not happened in the system and head office with hold my money.
Question 1: if any issue, the customer should the first one to be informed- why this is not done even after a month ?
2. why there is no response for the grievance call / support mails?
3. Customer deserve an extra payout for the money they are holding illicitly .
4. why “ escalation “ matrix given in site is not working?
5. Unfortunately I am still chasing HDFC for my hard earned money …
6. Never ever recommend hdfc to anyone, it’s a lesson learnt.

This all started in Nov 2015 and till date there has been 17 mail exchanges between HDFC Bank represented by Manikandan who says himself that he is a Manager - Grievance Cell . I had a Jumbo loan for Rs 2707.75 PM with first EMI in Oct 2015 which got autodebit from my HDFC savings bank account on 26 Oct so I mistook that every 26th HDFC will debit but it is for 25th of every month. I took the responsibility and was ready to pay the penalty for it. On 26 Nov I spoke to the HDFC customer service and as per their instruction and email which I received from HDFC asking me to pay the due amount through ATM. So at 1130 am I made tthe transfer to my Jumbo loan account and got it acknowledged from them. I also asked them as autodebit failed on 25 Nov whether your team will try again today (26 Nov) and even if there is 1% chance I will deposit some amount as I have Home Loan EMI on 27 Nov. They assured as payment is done all has been sorted and you will be informed on penality later for the auto debit failure. But on 26 Nov evening after I left the office HDFC had blocked Rs 2707.70 from my savings account due to which my HDFC home loan got affected. On 27 Nov I have to make almost 100 calls to release the hold amount. After much fight it was released on 27 Nov evening. If I havent paid this Jumbo loan amount on 26 Nov they would have anyway put an hold to my account for that amount and my home loan would have passed through. Now I am not ready to pay any penality for the delay for Jumbo loan as this had affected my Cibil rating for my home loan failure. I was penalised for Rs 850 + Tax and was refunded for Rs 450 only. Now I want me entire penalty amount to be refunded but there is no proper response. My only query is when my account was filled at 1200PM on 25 Nov with Rs 5000 why HDFC did not block my account and why was it blocked on 26 Nov evening after I had settled my dues. I had never signed any paper with HDFC for autodebit from my savings account for the Jumbo loan payment. As per RBI Bank should not penalise if payment is done within 3 days and as this Jumbo loan is from my Credit Card this should been followed. I have been using this HDFC Card for 6 years from now and has been paying full amount without any due and i never expected this type of response from HDFC team.

Dear sir i want my getz car loan account statement till now my e mail id- [protected]@yahoo.Co.In and loan no. Is[protected]

I have applied a personal loan in HDFC bank recently 1 week back for 2 Lakh rupees


and My loan got approved and it has been credited in to my account on Monday evening (03/02/2016).

but out of 2 lakh rupees the bank people has deposited only 1, 93, 427 rupees to my account..

on this issue called the customer care people


They Said For Loan processing and other documentation charges 2100 has been debited and

the remaining whole amount 4, 365/- the bank people are saying for insurance it has been debited...


I haven't said to the bank people that i need insurance for my personal loan...


But With out My Permission They Directly Debited My Amount and Not giving Proper Response Now...


I called The Sales Executive Who is in touch with me Regarding to the Personal Loan Matter

and His Name is : Rajesh Manikker (Sales Executive person in HDFC).

and His Contact Number: [protected].


and Today also i have called that person but he is not answering to my call no.of times i called him...


And From Customer care People I got the Sales Manager Hdfc who approved my Loan

And he is also not giving proper answer...

his Mobile Number is :[protected]


So Please I sincerely Beg you to please consider My Complaint And Take an Immediate Action On This...


And Kindly Help me in Getting Back My Amount to my Account...


My Name: SAI SUNDEEP KUMAR . DARISINALA

Working For Capgemini

Hyderabad

My Mobile :[protected]

==============================

My Personal Loan Account Number For Your Reference is :37764343


Thank You

Recently I noticed HDFC bank illegally deducting amount from my account for last 8 years with unknown name in the statement. When I spoke to them, I was shocked knowing they were illegally deducting the amount. They opened Mutual fund account without my knowledge, and starting deducing every quarter. In my busy life, I couldn't talk to them, and found it was around 110 bucks initially. Recently I found they deducted 268 bucks, and shocked,...

Hi Team,

I have sent multiple reminders to HDFC regarding my Credit Card : 5520-XXXX-XXXX-3337 to get the CIBIL Correction from HDFC as I have paid the full amount long time back and already got the No Due Certificate from them.

I have been chasing HDFC people for a long time on emails as the phone number provided by them are never reachable[protected]/[protected] to contact.

I WANT THIS TO BE CORRECTED ASAP. DUE TO WHICH I HAVE BEEN FACING ISSUES TO GET A LOAN OR CREDIT CARD.

PLEASE LET ME KNOW IF MORE DETAILS REQUIRED FROM MYSIDE.

Regards,
ANUJ PRABHAKAR
[protected]@gmail.com
+91-[protected]

Respected Sir,

I want to highlight a clear case of rash driving by the below vehicle on 26/09/2015 at senapati bapat rd, pune.

Details:
[protected][protected]
Car: Indica vista
Color: White
Number : MH20 BN 9808
Time : 09:35 PM
[protected][protected]

The driver almost cut 3 bike riders from left including myself n we were almost down but managed to get balance.

When requested to drive with care the driver was abusive. Later, we realized he was drunk since he was smelling foul with alcohol odor.

Kindly suspend the licence of such driver since he could be responsible for many fatalities on the road.

The same was informed yesterday itself to local authorities but this was something even the RTO team should be informed, hence I have dropped the mail.

I have a personal loan in HDFC BISTUPUR, JAMSHEDPUR, I had sufficient in SBI account where my cheque is presenting ECS, I asked to SBI they have told HDFC not presented any cheque on 7.1.16 (it is my monthly installment date), I went to HDFC, they have told me to deposit eith fine, I have deposited RS.5530 INSTEAD OF RS. 4651. Pl. return this fine amount & adjust in next premium. Why such type of disturvance to customer. After 18 days they have given statement RBI Sequence no [protected] Return code 9. dt 7.1.16. But they have not presented ECS in my SBI.

Hi,
I received a start up kit for a Salary account in November. I have lost the atm pin and Internet banking pin(neither of which are retrievable over the internet- Surprisingly!!)
The customer care number 61606161 never answers the call..I think I have called them as many as 10 times and hold the phone for 10-15 minutes and then suddenly the call gets disconnected on it's own. (amazingly they know it will--hence a message comes every few seconds "if the phone gets disconnected due to technical issues at the Sp's end do call us again")

I went to 6th Block Koramngala branch and placed a request for an otp on Thursday[protected] and was assure i will receive it in 3 days. I haven't.
I would want to know how do I do my day to day transactions if the bank's customer relations are so pathetic.

I am dejected by the attitude/services provided by the bank and feel frustrated to be stuck with them!

I am associated with this group since last 10 years. I feel really disappointed with kind of phone banking service nobddy is responding.

Pls call on my cell no [protected]

sandip.maniyar

Dear sir,
Please help and kindly forward the vichle loan statement immediately for my mail address loan account no. 28809992
and i ma complit payment january 5 2016 but i cann't be received my NOC so please relise my NOC certificate ...

Thanks regards"
Pradip kumar pani
mob- [protected]
mail id - [protected]@gmail.com

Very poor customer service given by Hdfc bank am apply a credit card but I can't receive my card and there employees can't help me
AC No.[protected]
[protected]

My name is Atis Ray having hdfc debit card .i am a victim of debit card fraud and amount as high as Rs.30000/- are deducted from my sb account . There have been 6 fraudulence transactions happened on 23/01/2016 frommy hdfc debit card ending ...3710. The details of transactions are as follows : c c avenue.com pos de 957993 /958754 / 960440 citruspay pos[protected] /[protected] etc. pl. do something so that i can get back my money . I am so confused and worried whether i will get my money or not. Pl. help me in this regard .

Dear Sir,

This is Mohan M. I own credit card o HDFC platinum edge and I want proceed with cancellation of the Card. I have already paid all my dues. Below is the details of the card.

Card No- [protected]
Address Ey GTH Tower C Old Madras road, Benniganahalli, KR Puram, Bangalore 560016
Caontact no [protected]

We are being harassed by HDFC credit card division over my ex-tenant's credit card. Given that tenant name is same as
my father's name and the ex-tenant is not paying his dues, each time guys from HDFC comes and shouts at my mother for not paying dues.

The ex-tenant vacated my house one year back and haven't changed his address. We have informed HDFC several times the change of address, but they
do not bother to call the ex-tenant and instead they show up at my home and shout at my mother.

Bank manager has said he cannot do anything unless the ex-tenant changes his address with HDFC.We need this issue to be resolved.
HDFC has current phone number of ex-tenant but not his address. They have refused to heed to our request for the past 11 months.


Affected citizen.

Note: My father and ex-tenant has account with HDFC and both have credit cards. Except floor name difference in address, everything is same. The ex-tenant is working with AXIS bank. I have asked HDFC to contact the ex-tenant to contact the person but they are inclined to do so.

Hi,
I am HDFC Bank Customer. My Salary account number is [protected].
Since October there is a deduction of 687 Rs/ from my account as CESS charge ( Not maintaining of Minimum average balance.) Till now approx 2500 Rupees deducted from my account. This is my salary account, So Why do I maintain AMB. It is 0 balance salary account. Kindly refund my all deducted amount as soon as possible. Also revert me back on my mail ID- [protected]@gmail.com and Contact number is [protected].

My no.[protected] I have requested him to call him after one hour as I was in meeting but he has refuse to accept the request and called more than 50 times within this hour and used bad words and hurting language like go to gurdwara and others.. I feel if any delay payment hdfc charge interstate normal overdue and panel interest then y these pupils are harassing to the customer and using misappropriate words . Have recording also if need I can send u the records.I have not able to understand wetter repeated complains how hdfc is keeping these people's on their panel who are not able to give their employee I'd to record the complain against them .. kindly reply back with a action taken by the bank and hdfc bank no from which he called 66577530, 66577560, 47475300..referring matter to legal action.

MY NPS account is opened and is still in processing even after 20days. Worst people and worst service. I needed my documents last week to process my tax service at my office. Our deadlines are over. I have informed HDFC securities to not delay. They assured me that it will be done in 7~10 days. Its been 21 days now, even today they are saying they need 8~10 days. Worst service

In my Unbilled cc bill 572.50/- has been added as FIRST YEAR MEM FEE INCL ST & SBC 572.50/- on Date 25/01/2016 . I am really confused after seeing this, At the time of issuing the card HDFC people said me that card was free of cost with no annual fee and it will be waived off.This is something which was never told to me. I received CC on date 02/01/2016 and using cc from 6/01/2016 only.

I am having a car loan vide HDFC BANK AUTO LOAN #31491911 and EMI is deducted on 7th. day of each month from my bank a/c with SBI. In this month i.e Jan2016, the hdfc did not submit for ECS by stipulated date and instead compelled me to deposit in cash on 24Jan, 2016 for which they issued a cash reciept. Later on 27Jan, 2016 the HDFC bank did submit the ECS also and got my SBI a/c deducted for EMI of Rs.6226/=