Hero Cycles — Manufacturing Defect of a Bi-Cycle No.4100344 Model fitted with 18 speed gear

Address: Kolkata, West Bengal

Sir, I purchased the above bicycle from your authorized dealer Ghosh Cycle Co, Garia Main Road, P.O Garia Kolkata-700084 on 272015 in cash Rs. 9500/- (Rupees Nine Thousand five hundred)only in the name of My son Soumyadip Bhadra. Unfortunately, the front brakes are not working from the very day of purchase of the bicycle which I immediately informed to the said dealer and thereafter I personally met with the dealer and requested him to send one competent person for the repair of the same but the dealer did not gave any heed into the matter on the contrary he refused to do same using harsh words. In the above context please send representative or competent technician to examine the defects the said new bicycle and make fit the cycle for safe riding otherwise I shall suffer irreparable loss and injury. Please note.