[Resolved]  Hero Electric — Not received the replacement for my hero scooter lock system.

I have submitted my main lock system to local dealer and as per them they have submitted the warranty request with Hero electric but after that they have not received the replacement back, and I had to purchased a new lock system when my scooter is in warranty period. When I tried to call hero on their cutomer care no.[protected]. It never connected, nor our email delivered to their email address - info.[protected]@heroeco.com.

Can you please escalater this issue on very high notes as there may be high number o[censored]sers who will be facing such issues.
Deepak Barthwal
[protected]
Purchase Date[protected]
Model Number - Photon LP
Motor Nuber HEMt2202R1836
Chassis Number MEPHELP0001AL1408
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May 24, 2024
Complaint marked as Resolved 
Let me give you have brief summary, I had never able to connect with them via there publised email id as well as toll-free number. They are fooling the customers. Here is the link - https://heroelectric.in/contact-us/ Their toll free number 1860-2662-2662 info.electric@heroeco.com. Now you have closed my ticket, where should I raised my query now. Repoen this ticket untill you are able to connect with Hero support team, otherwise how users will be able to share our concerns and log the complaints. Thanks, Deepak Barthwal 8527918877
Hero Electric customer support has been notified about the posted complaint.
May 24, 2024
Updated by DCbarthwal
Today I have raised the above mentioned concerns from my linkedin platform, but still not able to receive any update on this. Can you imagine how much they are frustrating us. There tollfree number and email id mentioned into their website is not reachable, then how we will be able to raise our query/concern/complaint with them. Can you please raise some greviance with them and find out atleast their customer care active number, instead of closing my concern here.
 
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